# Issues, Workarounds & Localization

**URL:** https://forums.eveonline.com/c/issues-workarounds-localization/88.md?page=104

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**Page:** 105

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## [Cancelling auto-billing](https://forums.eveonline.com/t/cancelling-auto-billing/162222)

<div class="topic-metadata">

**Author:** [@Bob\_Himselph](https://forums.eveonline.com/u/Bob_Himselph)\
**Replies:** 4\
**Last updated:** [May 27, 2019, 6:20pm UTC](https://forums.eveonline.com/t/cancelling-auto-billing/162222 "2019-05-27T18:20:05Z")

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I cancelled the subscription on one account and the button now displays: “undo cancel subscription” However in the change subscription plan menu, it still displays my next billing date. Edit: Also in the Account info s…

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## [Item Exchange Contract Bugged?](https://forums.eveonline.com/t/item-exchange-contract-bugged/161356)

<div class="topic-metadata">

**Author:** [@Aura\_of\_Ice](https://forums.eveonline.com/u/Aura_of_Ice)\
**Replies:** 2\
**Last updated:** [May 27, 2019, 3:03pm UTC](https://forums.eveonline.com/t/item-exchange-contract-bugged/161356 "2019-05-27T15:03:12Z")

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Up until recently (I think today) I was able to create personal item exchange contracts to transfer items between alts. For some reason, today I try to do what I always do but this time I can’t create contracts for any …

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## [Activating DLC on Steam added another account to Launcher](https://forums.eveonline.com/t/activating-dlc-on-steam-added-another-account-to-launcher/161941)

<div class="topic-metadata">

**Author:** [@Lumukanda\_Theleraese](https://forums.eveonline.com/u/Lumukanda_Theleraese)\
**Replies:** 1\
**Last updated:** [May 27, 2019, 7:26am UTC](https://forums.eveonline.com/t/activating-dlc-on-steam-added-another-account-to-launcher/161941 "2019-05-27T07:26:21Z")

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Went to activate the Invasion dlc for EvE on my Steam acc and it asked to verify the email. I did that and it shows the dlc has been added to that account, however a new steam account was created in the launcher where th…

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## [About colour blindness](https://forums.eveonline.com/t/about-colour-blindness/161444)

<div class="topic-metadata">

**Author:** [@Santiago\_Issier](https://forums.eveonline.com/u/Santiago_Issier)\
**Replies:** 7\
**Last updated:** [May 27, 2019, 6:57am UTC](https://forums.eveonline.com/t/about-colour-blindness/161444 "2019-05-27T06:57:34Z")

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I would like to introduce a little problem in game. Maybe some of you are like me, colour-blind and can’t distinguish appropiately the red-green colours, and is very hard to know if a module of the ship is activated, de-…

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## [Помогите мне решить проблему!](https://forums.eveonline.com/t/topic/147899)

<div class="topic-metadata">

**Author:** [@6ypatuno](https://forums.eveonline.com/u/6ypatuno)\
**Replies:** 1\
**Last updated:** [May 24, 2019, 8:01pm UTC](https://forums.eveonline.com/t/topic/147899 "2019-05-24T20:01:57Z")

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Мене ОЧЕНЬ сильно мешает играть частое отключение от сервера “Разорвано соединение между вашим компьютером и сервером EVE Online. Причиной могли стать неполадки с сетевым подключением, перезагрузка сервера или временное…

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## [Logging in taking several minutes, then getting disconnected within a couple](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598)

<div class="topic-metadata">

**Author:** [@Bjarni\_Jade](https://forums.eveonline.com/u/Bjarni_Jade)\
**Replies:** 3\
**Last updated:** [May 24, 2019, 6:47pm UTC](https://forums.eveonline.com/t/logging-in-taking-several-minutes-then-getting-disconnected-within-a-couple/161598 "2019-05-24T18:47:45Z")

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I first noticed a network slowdown (only evident in Eve, BTW) about half an hour ago. So I relogged, then restarted my router. But now I take multiple minutes to finish logging in, then I lose my connection within a coup…

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## [STEAM account 'disappear' from Singularity server](https://forums.eveonline.com/t/steam-account-disappear-from-singularity-server/159850)

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**Author:** [@Nine\_Bale](https://forums.eveonline.com/u/Nine_Bale)\
**Replies:** 2\
**Last updated:** [May 24, 2019, 1:11pm UTC](https://forums.eveonline.com/t/steam-account-disappear-from-singularity-server/159850 "2019-05-24T13:11:01Z")

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My STEAM account just got ‘deleted’ from Singularity server. Today, I was able to enter, and I don’t even know the password since it was created automaticaly. It’s important to add that in TQ, I never even used it, so …

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## [Server lag?](https://forums.eveonline.com/t/server-lag/160355)

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**Author:** [@Borku](https://forums.eveonline.com/u/Borku)\
**Replies:** 5\
**Last updated:** [May 24, 2019, 6:03am UTC](https://forums.eveonline.com/t/server-lag/160355 "2019-05-24T06:03:23Z")

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It feels like the game takes excessive amounts of time to search for an item on the market, log me in to the game, warp me to another star system, let me dock or undock. Does server lag happen often in this game? Or am …

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## [Eve System : Connection to chat server lost](https://forums.eveonline.com/t/eve-system-connection-to-chat-server-lost/161371)

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**Author:** [@Claudinus\_Quetzalcoatl](https://forums.eveonline.com/u/Claudinus_Quetzalcoatl)\
**Replies:** 1\
**Last updated:** [May 23, 2019, 11:30pm UTC](https://forums.eveonline.com/t/eve-system-connection-to-chat-server-lost/161371 "2019-05-23T23:30:47Z")

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I started another topic in this respect because the last persons experiencing this issue, reported it in Oct 2018… but the problems is still there. I am experiencing for the first time in my eve online life and is quite…

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## [PI Expedited Transfer](https://forums.eveonline.com/t/pi-expedited-transfer/161506)

<div class="topic-metadata">

**Author:** [@Omega\_Tron](https://forums.eveonline.com/u/Omega_Tron)\
**Replies:** 2\
**Last updated:** [May 23, 2019, 8:55pm UTC](https://forums.eveonline.com/t/pi-expedited-transfer/161506 "2019-05-23T20:55:26Z")

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The excessive time delay created by using the required transfer method between storage type like launch pad and warehouses is making PI activities more difficult and unsatisfying to engage in. There doesn’t seem to be a…

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## [Launcher Issue](https://forums.eveonline.com/t/launcher-issue/145437)

<div class="topic-metadata">

**Author:** [@Nofearion](https://forums.eveonline.com/u/Nofearion)\
**Replies:** 6\
**Last updated:** [May 23, 2019, 2:21am UTC](https://forums.eveonline.com/t/launcher-issue/145437 "2019-05-23T02:21:25Z")

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I am sure that my Launcher issues is not the launcher but something on my New computer. It worked, then it did not work then I got it once but still not working. I start it, I get a transparent box, then a black box, a…

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## ["Connection to the server has been lost"](https://forums.eveonline.com/t/connection-to-the-server-has-been-lost/148366)

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**Author:** [@Elladyn\_Cease](https://forums.eveonline.com/u/Elladyn_Cease)\
**Replies:** 2\
**Last updated:** [May 23, 2019, 12:51am UTC](https://forums.eveonline.com/t/connection-to-the-server-has-been-lost/148366 "2019-05-23T00:51:51Z")

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Just looking for some tips to deal with this issue. Today alone I have been logged about 6 or 7 times. Seems to happen within 10-30mins of being logged into the server. I have submitted a ticket with the devs but any adv…

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## [Living in Cambodia - Is there hope for EVE?](https://forums.eveonline.com/t/living-in-cambodia-is-there-hope-for-eve/161267)

<div class="topic-metadata">

**Author:** [@Scoundrelus](https://forums.eveonline.com/u/Scoundrelus)\
**Replies:** 7\
**Last updated:** [May 22, 2019, 5:41pm UTC](https://forums.eveonline.com/t/living-in-cambodia-is-there-hope-for-eve/161267 "2019-05-22T17:41:57Z")

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I mulled putting this post in ‘Issues & Workarounds’ but I think I don’t think it fits. I currently live in Cambodia and will continue living here for the foreseeable future. I tried playing EVE (for the first time in ye…

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## [CCPlease fix this unstable game you are currently running!](https://forums.eveonline.com/t/ccplease-fix-this-unstable-game-you-are-currently-running/160879)

<div class="topic-metadata">

**Author:** [@Adrian\_Dust](https://forums.eveonline.com/u/Adrian_Dust)\
**Replies:** 13\
**Last updated:** [May 21, 2019, 2:23am UTC](https://forums.eveonline.com/t/ccplease-fix-this-unstable-game-you-are-currently-running/160879 "2019-05-21T02:23:02Z")

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Nearly everything is full of bugs in these days! Please stop patching new stuff without fixing the game. Take some time if you need, but repair your game! It’s time!

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## [Major chat problems](https://forums.eveonline.com/t/major-chat-problems/159467)

<div class="topic-metadata">

**Author:** [@Jonathan\_Bergmann](https://forums.eveonline.com/u/Jonathan_Bergmann)\
**Replies:** 11\
**Last updated:** [May 20, 2019, 6:05pm UTC](https://forums.eveonline.com/t/major-chat-problems/159467 "2019-05-20T18:05:46Z")

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Since about half an hour local won’t refresh when changing systems and our corp chat won’t load at all. No people in it - while our public corp chat channel works fine. Anyone else experiencing issues?

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## [PC Crash during Game play](https://forums.eveonline.com/t/pc-crash-during-game-play/147033)

<div class="topic-metadata">

**Author:** [@Gaacker\_Nalelmir](https://forums.eveonline.com/u/Gaacker_Nalelmir)\
**Replies:** 18\
**Last updated:** [May 20, 2019, 5:24pm UTC](https://forums.eveonline.com/t/pc-crash-during-game-play/147033 "2019-05-20T17:24:49Z")

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Has anyone else recently experienced random crashes? I am able to play for anywhere from 10-20 minutes before the pc shuts down. i have reviewed the windows log, there are errors in both system and app logs, but they a…

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## [Fix your launcher](https://forums.eveonline.com/t/fix-your-launcher/156997)

<div class="topic-metadata">

**Author:** [@Almirante\_Thanassis](https://forums.eveonline.com/u/Almirante_Thanassis)\
**Replies:** 11\
**Last updated:** [May 20, 2019, 10:20am UTC](https://forums.eveonline.com/t/fix-your-launcher/156997 "2019-05-20T10:20:10Z")

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Fix mutiple accounts launcher, not paying what I can’t use

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## [macOS client consistently causing macOS to reboot into black screen](https://forums.eveonline.com/t/macos-client-consistently-causing-macos-to-reboot-into-black-screen/157150)

<div class="topic-metadata">

**Author:** [@Mercuras](https://forums.eveonline.com/u/Mercuras)\
**Replies:** 12\
**Last updated:** [May 18, 2019, 11:41am UTC](https://forums.eveonline.com/t/macos-client-consistently-causing-macos-to-reboot-into-black-screen/157150 "2019-05-18T11:41:51Z")

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This started with, lessee here, client 1498871, launcher 1499487, launcher UI 6.1.9. I’m using Mojave on an early 2013 MBP with 16GB RAM. I enter the app and noodle around while the shuttle is in dock, and boom, app cras…

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## [Market](https://forums.eveonline.com/t/market/159732)

<div class="topic-metadata">

**Author:** [@AMARR\_KUNNNI](https://forums.eveonline.com/u/AMARR_KUNNNI)\
**Replies:** 5\
**Last updated:** [May 16, 2019, 8:23pm UTC](https://forums.eveonline.com/t/market/159732 "2019-05-16T20:23:57Z")

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so you guys have messed up so badly the chat wasn’t working proper yesaday and now the market is screwed how in hell do you keep ■■■■■■■ up so badly, like really wtf going in dev on bug fixing here little screen shot htt…

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## [Why resculpt isn't free?](https://forums.eveonline.com/t/why-resculpt-isnt-free/159916)

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**Author:** [@Alice\_Loreley](https://forums.eveonline.com/u/Alice_Loreley)\
**Replies:** 3\
**Last updated:** [May 15, 2019, 2:28pm UTC](https://forums.eveonline.com/t/why-resculpt-isnt-free/159916 "2019-05-15T14:28:07Z")

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Really. The character editor is damn ugly and poky in comparison with others, it takes a lot of time to find out all his hidden ‘features’. It takes more than hour to create a good looking character, but even so you are …

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## [Launcher issues / in game issues after server reset](https://forums.eveonline.com/t/launcher-issues-in-game-issues-after-server-reset/159621)

<div class="topic-metadata">

**Author:** [@Amarr\_Citizen\_1849182030](https://forums.eveonline.com/u/Amarr_Citizen_1849182030)\
**Replies:** 3\
**Last updated:** [May 14, 2019, 4:50pm UTC](https://forums.eveonline.com/t/launcher-issues-in-game-issues-after-server-reset/159621 "2019-05-14T16:50:33Z")

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So. i got in game after restart and things are being weird. i got kicked out of the game first of all. dont recall what it said the reason was but something to do with processor already in use or something. then on atte…

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## [Login Failed - Handshake error](https://forums.eveonline.com/t/login-failed-handshake-error/95099)

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**Author:** [@Wheapon](https://forums.eveonline.com/u/Wheapon)\
**Replies:** 82\
**Last updated:** [May 12, 2019, 4:28pm UTC](https://forums.eveonline.com/t/login-failed-handshake-error/95099 "2019-05-12T16:28:44Z")

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Getting this error in the past 2 days. Don’t know what to do. Logs already sent to CCP.

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## [Two crashes back to back while in Exotic Tier III](https://forums.eveonline.com/t/two-crashes-back-to-back-while-in-exotic-tier-iii/157427)

<div class="topic-metadata">

**Author:** [@DrysonBennington](https://forums.eveonline.com/u/DrysonBennington)\
**Replies:** 2\
**Last updated:** [May 11, 2019, 11:11pm UTC](https://forums.eveonline.com/t/two-crashes-back-to-back-while-in-exotic-tier-iii/157427 "2019-05-11T23:11:06Z")

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Today I had three crashes, two of them were back to back while in Exotic Tier III’s. When I opened the launcher the second time it loaded up properly but then suddenly closed the entire game out like it had exited thus …

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## [Launcher / Patch Link, no patch details since April 16, 2019](https://forums.eveonline.com/t/launcher-patch-link-no-patch-details-since-april-16-2019/157864)

<div class="topic-metadata">

**Author:** [@Lar\_Gunta](https://forums.eveonline.com/u/Lar_Gunta)\
**Replies:** 2\
**Last updated:** [May 11, 2019, 1:29pm UTC](https://forums.eveonline.com/t/launcher-patch-link-no-patch-details-since-april-16-2019/157864 "2019-05-11T13:29:01Z")

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i see the launcher loading patches, and updating things. the version number is changing. however, when i click the link to go to the patches pages, it contains no new information since April 16, 2019.

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## [NERF the Rorqual](https://forums.eveonline.com/t/nerf-the-rorqual/143779)

<div class="topic-metadata">

**Author:** [@Okiro\_Sabat](https://forums.eveonline.com/u/Okiro_Sabat)\
**Replies:** 29\
**Last updated:** [May 10, 2019, 5:10am UTC](https://forums.eveonline.com/t/nerf-the-rorqual/143779 "2019-05-10T05:10:16Z")

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There is no way a Rorqual should be able to plex 20 accounts. NERF the rorqual. It’s bringing way too many Alts to the game, and making it unfun

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## [Launcher issues Could not copy files for Tranquility](https://forums.eveonline.com/t/launcher-issues-could-not-copy-files-for-tranquility/157866)

<div class="topic-metadata">

**Author:** [@Savotien\_Valpurgis](https://forums.eveonline.com/u/Savotien_Valpurgis)\
**Replies:** 1\
**Last updated:** [May 9, 2019, 12:43pm UTC](https://forums.eveonline.com/t/launcher-issues-could-not-copy-files-for-tranquility/157866 "2019-05-09T12:43:21Z")

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Every time i try to connect it display “Could not copy files for tranquility”

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## [Character biography format](https://forums.eveonline.com/t/character-biography-format/156214)

<div class="topic-metadata">

**Author:** [@Rum\_Lomphk](https://forums.eveonline.com/u/Rum_Lomphk)\
**Replies:** 1\
**Last updated:** [May 8, 2019, 5:26am UTC](https://forums.eveonline.com/t/character-biography-format/156214 "2019-05-08T05:26:15Z")

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Character biography: I can’t keep the ASCII image format in the character’s biography. I compile the images on a simple word file, but when I copy and paste the image collapses, it loses the shape, the meaning. It is …

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## [Launcher Not Working on Mac](https://forums.eveonline.com/t/launcher-not-working-on-mac/143506)

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**Author:** [@Startupaholic](https://forums.eveonline.com/u/Startupaholic)\
**Replies:** 6\
**Last updated:** [May 6, 2019, 8:28pm UTC](https://forums.eveonline.com/t/launcher-not-working-on-mac/143506 "2019-05-06T20:28:29Z")

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Starting yesterday, the launcher stopped launching. I click an account, it says it is queueing up a client, then nothing happens and eventually the message disappears. The only “fix” I can find in the forums is to dele…

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## [Unable to store ships in ship maintenance bay](https://forums.eveonline.com/t/unable-to-store-ships-in-ship-maintenance-bay/156851)

<div class="topic-metadata">

**Author:** [@Gustav\_Mannfred](https://forums.eveonline.com/u/Gustav_Mannfred)\
**Replies:** 1\
**Last updated:** [May 6, 2019, 3:10pm UTC](https://forums.eveonline.com/t/unable-to-store-ships-in-ship-maintenance-bay/156851 "2019-05-06T15:10:56Z")

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I have the problem, that when I say “store ship” in an alt’s Orca, I get a message that I am not in the same fleet or corp, even thought that I and my alt are in the same corp. I als can not view the ship maintenance bay…

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## [Question - How does one Remove Film Grain effect?](https://forums.eveonline.com/t/question-how-does-one-remove-film-grain-effect/157314)

<div class="topic-metadata">

**Author:** [@XiauXan](https://forums.eveonline.com/u/XiauXan)\
**Replies:** 0\
**Last updated:** [May 6, 2019, 3:59pm UTC](https://forums.eveonline.com/t/question-how-does-one-remove-film-grain-effect/157314 "2019-05-06T15:59:47Z")

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Hi, I’ve recently upgraded monitors, figured I’d replay eve, however the Film grain is rather eye catching and distracting, is there any sort of way to remove the Film grain filter from eve or graphical setting for a mor…

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