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Singularity accounts - Q&A

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C C P Alliance
#1 - 2017-03-09 20:00:28 UTC  |  Edited by: CCP Phantom
We have received several inquires about accounts on Singularity (which is pretty awesome, thank you so much!). Most of the questions address the current account status on Singularity and requests for account activation on Singularity.

Please consider the following information:

  1. To access Singularity, you need to have an active account on Singularity.
  2. The current account status on Singularity is based on status of your TQ-account on March 15th (this is the time we mirrored the database from TQ to Singularity).
  3. If your account is not active on Singularity, please wait for the next mirror.
  4. Currently we are not able to offer any help for outdated account details, password resets etc.. This will probably change again with the next mirror.


We are working on improvements, hopefully they will arrive with the next mirror.

CCP Phantom - Senior Community Developer

C C P Alliance
#2 - 2017-03-09 20:28:02 UTC  |  Edited by: CCP Phantom
For further information, please check the following articles (orange text links to details):

Help center article about Singularity
Basic information about the test server. What is it, and where do you find further information.

Test server Singularity
This articles gives you background information about the test server Singularity. How do you connect to Singularity, what extra commands are available, info about database mirrors etc.

Singularity rules and procedures
This post informs you about the special rules on Singularity (for example, in general non-consensual is forbidden) and provides technical insight.

Submitting bug reports
A very good article that should be consulted by every player connecting to the test servers: how do you write good bug reports that will help our developers and QA team. Please check it out!

CCP Phantom - Senior Community Developer

Sev3rance
#3 - 2017-03-16 07:32:36 UTC
I made a post and got no info..
I've mail CCP and got no info
I've never been inactive and any point.
but for the 4-5 months i can not login into the Test server even after the last mirror I STILL can not

all i get is "The page was not displated because there was a conflist"

is anyone a live? does anyone have any info?

Hell a "Hello Ken. We're sorry, but we do not know why you're getting that msg."
would be nice
Villore Accords
#4 - 2017-03-16 11:59:53 UTC
Well, if you want people to join the mass test today, it would have been nice if you had mirrored tranquility before the mass test.
Kids With Guns Alliance
#5 - 2017-03-20 13:59:06 UTC
is there a concret plan when the nxt mirror Comes up ?
#6 - 2017-03-26 16:03:14 UTC
Removed post that were requesting activation.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

Circle-Of-Two
#7 - 2017-03-28 13:47:04 UTC
I'm trying to connect in the sisi server and its saying... incorect username/password tho i connect in traquility with the same user and pass, and they work correctly.... i cant acces sisi server. Why? Wat i've made wrong?What?
#8 - 2017-04-02 11:12:42 UTC
hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it?

- MrDodo
Test Alliance Please Ignore
#9 - 2017-04-03 07:07:20 UTC
Hi there

Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored
#10 - 2017-04-06 14:18:41 UTC
MrDodoPL Binchiette wrote:
hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it?

- MrDodo


You will have to wait for the next mirror.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

#11 - 2017-04-06 14:20:49 UTC
ISD Max Trix wrote:
MrDodoPL Binchiette wrote:
hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it?

- MrDodo


You will have to wait for the next mirror.


Paul Barker wrote:
Hi there

Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored


Unfortunately CCP does not offer individual account support for SISI.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

RvB - RED Federation
#12 - 2017-04-06 20:11:52 UTC  |  Edited by: Dylan Ryders
Dylan Ryders wrote:
ISD Max Trix wrote:
ISD Max Trix wrote:
MrDodoPL Binchiette wrote:
hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it?

- MrDodo


You will have to wait for the next mirror.


Paul Barker wrote:
Hi there

Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored


Unfortunately CCP does not offer individual account support for SISI.



May I ask why? I remember in the past there was a thread in which you could post on and request a activation. Now that Omega/Alpha was implemented, it seems that it was expected that the commands to change status was to take over this process. However, if you're going to disable the commands, you should bring back the thread for activation. I understand that the /omega command was presenting itself with a lot of server problems, but you can't allow a select few ruin the experience for everyone. If /copyskills can access the TQ database, check data, and copy it back to Sisi, you can most definitely make a command or even a automatic update that checks a players account status and updates it on Sisi. There has been several posts about this, and yet its been MONTHS, and no progress or updates at all. The amount of work required would be minimal, especially considering you could copy most of the work from other commands.
At the very least, could you find a date for when mirrors will be taken, and properly release it ahead of time? This mirror was announced after they had taken it/were taking it.
Another easy solution I can think of would be to allow players that participate in the mass test keep omega status when they use the command. So far, the past 3 mass tests you have enabled /omega on the day of the test. The first, players kept Omega for a week (7 days - or so it seemed). The second, Omega was taken away from players that participated in the mass test within a day, and before players even received their SP. The third, players were reacquainted with Alpha within several hours of the mass test being over. At the very least, you could allow mass testers that are stuck in alpha to keep Omega for a week, as for they are active testers. Of course this could bring up problems with Alt accounts and such, but then again this would only allow Omega for a week.
I'm sorry for the long post, but this seems to be a long, annoying battle for all players that are stuck in Alpha, but are actively paying a subscription. Players with Sisi access undoubtedly have a unfair access to resources, fit testing, strategy testing, and fun compared to those stuck without, and are made to wait at least 3 months.
#13 - 2017-04-19 05:52:43 UTC
whens the next mirror so my Omega is activated?

"Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light."

#14 - 2017-04-22 17:09:50 UTC  |  Edited by: TomParad0x
ISD Max Trix wrote:
ISD Max Trix wrote:
MrDodoPL Binchiette wrote:
hi, i bought Omega 2 days ago, how i can have Omega on Sisi too? I know you can do it by waiting to next mirror, any other possible ways to do it?

- MrDodo


You will have to wait for the next mirror.


Paul Barker wrote:
Hi there

Tried logging into SiSI but I only have an alpha clone yet had Omega on tranquility when it was last mirrored


Unfortunately CCP does not offer individual account support for SISI.


So basically we've regressed back years as far as support for getting on SiSi between mirrors, and done away with the activation thread, nice.

Good to see :thumbsup:

Sad


Edit: To add a serious contribution to the thread, you guys should get a /copyaccountstatus command active so people can copy their paid account status from TQ.
Badfellas Inc.
#15 - 2017-04-22 17:22:33 UTC
Were can i send my CV to explain CCP how DBs work?

Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it???
One thing is TEST features, etc, other is a simple accounting server.... :(

Thanks CCP,
Keep up the good work bros.
#16 - 2017-04-22 17:39:22 UTC  |  Edited by: TomParad0x
Ishy Matsu wrote:
Were can i send my CV to explain CCP how DBs work?

Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it???
One thing is TEST features, etc, other is a simple accounting server.... :(

Thanks CCP,
Keep up the good work bros.


I've always assumed they don't have the TQ database cluster accessible from the SiSi cluster, and are probably doing some kind of internal RPC call from SiSi server < - > TQ server < - > DB/Cache cluster when you do /copyskills, instead of direct database access. So they could do the same thing for copyskills and make a copyaccountstatus.

If not, I believe they said they use MSSQL, which can do linked servers, and jobs. They could grab the accounts active in the last day or week on SiSi and copy the status from TQ (then it's only touching TQ as needed, scheduled for some kind of regular low usage time.)

But alas, I'm not going to tell them all the different ways they could do it. They obviously figured it out for copyskills.

Also I'm sure they don't want to just set everyone to omega, then free accs could just play full on SiSi. Better to copy status from TQ.
#17 - 2017-04-22 17:56:54 UTC
TomParad0x wrote:
Ishy Matsu wrote:
Were can i send my CV to explain CCP how DBs work?

Why can't you simply put a bloody script on your sisi servers just set status=omega to all the accounts and that's it???
One thing is TEST features, etc, other is a simple accounting server.... :(

Thanks CCP,
Keep up the good work bros.


I've always assumed they don't have the TQ database cluster accessible from the SiSi cluster, and are probably doing some kind of internal RPC call from SiSi server < - > TQ server < - > DB/Cache cluster when you do /copyskills, instead of direct database access. So they could do the same thing for copyskills and make a copyaccountstatus.

If not, I believe they said they use MSSQL, which can do linked servers, and jobs. They could grab the accounts active in the last day or week on SiSi and copy the status from TQ (then it's only touching TQ as needed, scheduled for some kind of regular low usage time.)

But alas, I'm not going to tell them all the different ways they could do it. They obviously figured it out for copyskills.

Also I'm sure they don't want to just set everyone to omega, then free accs could just play full on SiSi. Better to copy status from TQ.


yes but a crap system set up like this ugh, 3 month periods to wait to be omega on SISI is very uncool and un professional in my opinion, ok see my case,

been playing 9 years i stop for one year cant afford it, come back for free for a while see if i want to resub, i did, but i cant afford my dreads i lost a year ago and i want to test new fits out , i like all omega(payed) accounts should be AUTOMATICALLY SYNCED on both TQ and SISI like befor f2p came out, so i dont have to wait till June now! true idk what issues they have and this new progrma for SISI is in my opinion a failure, its pissing everyone off lol

"Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light."

#18 - 2017-04-23 18:01:53 UTC
I am curious as to why I can log other characters onto SiSi. But not Sokoris.
#19 - 2017-04-23 21:33:49 UTC
Please, can I get the clone state upgrade from Tranquility copied to Singularity
#20 - 2017-04-23 22:59:29 UTC
Spinhouta wrote:
Please, can I get the clone state upgrade from Tranquility copied to Singularity


u got to wait for the full mirror in June

"Do not go gentle into that good night, Old age should burn and rave at close of day; Rage, rage against the dying of the light."

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