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Launcher fails to start Client

Author
#1 - 2017-03-26 18:48:39 UTC
On KDE neon LTS (based on Ubuntu 16.04 LTS):

Warnings and errors as reported by LogLite (all angle brackets removed)

Exefile STARTUP
"err:setupapi:do_file_copyW Unsupported style(s) 0x144"
Invalid Trinity platform dx9
Writing out stacktrace at C:/tq/logs/#stacktrace b1130687 2017.41.26 18.41.18.txt
!! timeslice {"time": 511, "order": 2, "what": "entering", "new": "logmodule::LogTraceback", "old": "None"}
STACKTRACE #1 logged at 03/26/2017 20:41:18 : Exception in stack-trace-all, shutdown bombing

Common path prefix = e:/jenkins/workspace/client_tranquility/branches/release/tranquility

Traced at:
pre /carbon/common/lib/autoexec.py(120) module
pre /eve/common/lib/autoexec_client.py(4) module
pre /carbon/common/lib/autoexec_client_core.py(14) module
pre /packages/trinity/__init__.py(33) module
pre /packages/trinity/_singletons.py(13) module
pre /packages/trinity/_trinity.py(100) _ImportDll
pre /packages/trinity/_trinity.py(53) _RobustImport
pre /packages/trinity/_utils.py(7) Quit
pre /packages/logmodule/__init__.py(605) Quit
reason = "Failed to import trinity DLL (ImportError('No module named _trinity_stub_deploy',))"

Thread Locals: session was None
Stackhash: 1267560389
Reported from: logmodule
STACKTRACE END
Sev3rance
#2 - 2017-03-27 02:36:14 UTC
Are you using by chance one of the AMD APUs like mine (points to signature below) (Trinity HD 7650/7660)?

16.04 has no support for Trinity HD :(

IF you do, you will need to downgrade to whatever is your favorite flavor below 16.04, in my case Im running 15.04 and its working. If you want more support, then either 14.04 or 15.10 could be your option.

IF you arent running an AMD APU with the Trinity HD... Im sure others can chime in and help :)

(Some AMD chipsets and gpus have support in 16.04, but not all do).

Ubuntu 15.04 64bit (Mate Desktop) // Amd A8-5600K with IGP Trinity 7650HD // 6GB DDR3 // Sandisk 120GB SSD Plus // Wine Staging 2.3 // Native Linux Launcher // TS3 working // Happy to be back in Ubuntu :)

Brute Force Solutions
#3 - 2017-03-27 05:23:11 UTC  |  Edited by: Ravow
Adara Starkiss wrote:
Are you using by chance one of the AMD APUs like mine (points to signature below) (Trinity HD 7650/7660)?

16.04 has no support for Trinity HD :(

IF you do, you will need to downgrade to whatever is your favorite flavor below 16.04, in my case Im running 15.04 and its working. If you want more support, then either 14.04 or 15.10 could be your option.

IF you arent running an AMD APU with the Trinity HD... Im sure others can chime in and help :)

(Some AMD chipsets and gpus have support in 16.04, but not all do).



Or upgrade to a correct version of MESA.

Supported Ubuntu versions:
- 16.04 (xenial)
- 16.10 (yakkety)

For forum support see: http://goo.gl/qoUpWK

=== Introduction ===
This PPA provides updated X (2D) and mesa (3D) free graphics drivers for radeon, intel and nvidia hardware. Updates packages provide:
* OpenGL 4.5+ support and new OpenGL extensions: http://mesamatrix.net
* packages built against llvm-3.9
* gallium-nine support installed by default. Read the specific section below
* VDPAU, OpenMAX IL Bellagio, VAAPI and XvMC Gallium3D accelerated video drivers (see below)
* OpenCL support (mesa-opencl-icd package), including updated libclc
* r600 LLVM compiler, enabled with R600_DEBUG=llvm env var
* optional GLAMOR acceleration on radeon (>= r300), and nouveau drivers
* i915 gallium driver replaces by default i915 classic driver
* experimental ilo (intel) and virgl (virtio-gpu) gallium drivers (see below)

For more details check the changelogs.

=== Basic usage ===
See "Adding this PPA to your system" later on, or just do:
sudo add-apt-repository ppa:oibaf/graphics-drivers
and update your Ubuntu with the package herein.

=== Using gallium-nine ===
Gallium-nine lets you run DirectX 9 games in a faster way, avoiding the inefficent translation of D3D9 calls to OpenGL. For more info see https://wiki.ixit.cz/d3d9
You need:
* this PPA with gallium-nine enabled mesa
* wine from this PPA: https://launchpad.net/~commendsarnex/+archive/ubuntu/winedri3
* if you want to test latest nine dev tree, including support for debugging problem also add this ppa: https://launchpad.net/~oibaf/+archive/ubuntu/gallium-nine/
* then to enable gallium-nine run winecfg and enable native DirectX 9 under Graphics tab *in this case, custom wind in EVE launcher, write winecfg as the command, "run EVE", set nine then put Wine as the custom command and run EVE again*
#4 - 2017-03-27 17:23:28 UTC
No, I'm running with proprietary Nvidia drivers here. Not sure what's the issue.
Brothers of Tangra
#5 - 2017-03-28 13:43:09 UTC
I have the same issue. Is there any fix less drastic than installing the PPA?

I'm rather wary of that, as I have a working graphics set up otherwise.
Brothers of Tangra
#6 - 2017-03-28 14:04:47 UTC
swire wrote:
I have the same issue. Is there any fix less drastic than installing the PPA?

I'm rather wary of that, as I have a working graphics set up otherwise.



Reread this thread. I am getting the exact same error message, but also am not using an AMD trinity APU.
Brothers of Tangra
#7 - 2017-03-28 14:48:52 UTC
To answer my own question:

sudo apt install libgl1-mesa-glx:i386

solves the problem.
#8 - 2017-03-31 15:55:55 UTC
swire wrote:
To answer my own question:

sudo apt install libgl1-mesa-glx:i386

solves the problem.


Yes, that fixed it for me as well :)

Unfortunately I have some problems with my multi monitor setup. I have a smaller 4:3 monitor to the left of my larger 16:9 and in fixed window mode EvE always starts to draw on this smaller left monitor. In fullscreen mode the aspect ratio seems to be taken from the smaller monitor so everything is squashed together on the horizontal axis. I don't really want to run in windowed mode because window decoration takes away that precious vertical space.
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