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  • Date of Birth: 2009-07-06 06:11
  • First Forum Visit: 2011-11-04 13:55
  • Number of Posts: 21
  • Bounty: 0 ISK
  • Likes Received: 6

Bluegeneral

Security Status -1.8
  • Brave Operations - Lollipop Division Member since
  • Brave Collective Member since

Last 20 Posts

  • Test in EVE Communication Center

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  • Suggestion on player activity impacting speed of skill training in EVE Technology and Research Center

    bokonnon wrote:
    Firstly I want to stress I am not advocating anything in the way of returning to a Learning Skill system.

    One of the legitimate gripes I've heard from friends that play other MMO's in relation to EvE is how the leveling-up system is not impacted by player participation in the game (save logging in, buying a skill, inject said skill, set skill to train & log off). The main argument here being we are being "rewarded" for not playing the game as skills train even when we're offline.

    I'm personally to a point where every time I do set a skill to train I can pretty much count on it taking 20+ days and there's nothing I can do about it. Here is my suggestion:

    It shouldn't be too difficult to apply a training multiplier to characters who are in ships and undocked. For the majority of players in EvE this would mean we're actively playing the game. I don't have any bright ideas on how apply the multiplyer to docked and active market warriors or preventing bots from exploiting the mechanic, but for the bulk of the community it would be an incentive to be out in space playing.

    If the following conditions are met, the training modifier would be x1.0 (no change from current mechanic):

    - Docked in NPC station/Outpost
    - Inside the force field of a POS - (to exempt pilots flying super capital ships perhaps)
    - In a ship with the installed cloaking device ACTIVE (sorry scouts and cloaky haulers)
    - In space in a capsule

    If none of the above restrictions were met, then the training modifier could be say x1.15. This would give people playing the game a 15% bonus to training while out and about in space.

    I'm sure there is some creative person who could come up with the appropriate back-story to justify the bonus, perhaps something along the lines of utilizing spare processor space on the active ship.

    Bottom line is I think this would be a very reasonable reward to those of us who are active in game and I know everyone would love to see their skill bar move a little faster.



    I agree with all the other posts here, I would have quit EvE if it was such a grind. I ENJOY very much having a real life but still not missing out on stuff in game because of "leveling" When I played another MMO I was devoting 8+ hours per day just to stay in the top 1% of players. Now I don't have to do that. The only suggestion I would have is making the training Q longer. Say to a month rather than 24 hours. That would give me EVEN more time in real life lol :P

  • Bounty system broken? in EVE Technology and Research Center

    Operative X10-4 wrote:
    I have to tell you that in general I loved the bounty system, but things are out of control. In less than 1 week everybody will have a wanted status. I suggest 2 things... that players with low sec status should be allowed to have a bounty placed on their heads due his criminals status (like it was before the patch) and players who have kill rights should be able to place bounties over the ones who killed them as a form of "vengeance" no matter what is the player status. thats what I think, because right now its like a wanted status fest in eve.



    *Placed bounty because its a fail post.

  • How to get in touch with CSM 7 in Council of Stellar Management

    Reynholm wrote:
    Bluegeneral wrote:
    I say you step down because Mittani should be the real Winner.....


    Twit, he got himself kicked out, Fangirls should let it go



    Sorry, I prefer to stick with the BEST candidate... Not a fan of settling for second best. UMAD cause your hulk got blown up or something?

  • How to get in touch with CSM 7 in Council of Stellar Management

    I say you step down because Mittani should be the real Winner.....

  • GM's.... We need new ones! in Council of Stellar Management

    Smiling Menace wrote:
    Lors Dornick wrote:
    What we need it new rules for posting.

    People under 30 should be moderated by grownups.


    It's a plan certainly but I know many 30+ year olds that are worse than 12 year olds when it comes to 'posting' (use the term loosely here...more like trolling).



    The phrase, "Bitter Old Vets" comes to mind... And sadly I don't fall in the 30+ category... ;( im only 27.....

  • GM's.... We need new ones! in Council of Stellar Management

    GM Panzer wrote:
    Bluegeneral wrote:
    GM Panzer its been since 10/31 since my petition has been submitted and still no fix... This is just plain stupid. Every petition I have ever submitted has not been returned in my favor.... And NONE have been about ship losses. You can always make more ISK to get another ship... Rule #1 of EVE, Never fly anything you aren't prepared to lose... Do me a favor and take a look at my petition and see what you can do to help me out. Just once I would like a favorable reply from a GM. Your help in this matter would be greatly appreciated.


    The petition in question currently awaits your input.



    Actually I responded, and the ticket was "Mistakenly" flagged wrong and closed... so I had to open a new petition (more wasted time on a petition that has already been open a MONTH.. BUT read my petition.. All the responses are a copy/paste of the previous response.. Do you guys even listen to us (the customer)? CCP does a lot of good things in this game, other than the GM's I really have no other complaints... Just once, I would like a petition in my favor. GM Panzer, does it really take a month to solve 1 petition?

  • I want your little things! in EVE Communication Center

    How about the ability to drag a fitting to the market window and purchase all of the available fittings in that Station/Region/Solar System (Whichever you choose) all at once at the lowest available price?

  • GM's.... We need new ones! in Council of Stellar Management

    GM Panzer its been since 10/31 since my petition has been submitted and still no fix... This is just plain stupid. Every petition I have ever submitted has not been returned in my favor.... And NONE have been about ship losses. You can always make more ISK to get another ship... Rule #1 of EVE, Never fly anything you aren't prepared to lose... Do me a favor and take a look at my petition and see what you can do to help me out. Just once I would like a favorable reply from a GM. Your help in this matter would be greatly appreciated.

  • GM's.... We need new ones! in Council of Stellar Management

    GM Panzer wrote:
    While I'm very happy to see that many of you speak kindly of us GMs and the support we provide, I can also understand many of the concerns raised in this thread. In regards to those, I want to add a few points to the discussion:

    First of all, we actually do have a mixture of new and older GMs working in Customer Support. Even if the employee turnaround within Customer Support is relatively low (as most of us love to work on EVE and for CCPSmile), there are always some GMs being recruited into other departments of the company and some that leave due to some other reasons. Those are replaced by fresh blood, which are very often EVE veterans and/or former ISD members that have performed well as such. That being said, of course we also need to look at many other skills to determine whether someone is well suited for customer support, such as good language skills and communication strengths. The guy who knows everything about EVE will not necessarily make the best GM Blink This we know from experience.

    Regarding our response times, we do our best to keep them down as possible, but of course this can vary on the petition category, the current load of incoming petitions at any given time and the issue at hand. But just to give you an idea of what you can usually expect, here are some average first response time numbers for our main petition categories.


    All petition categories:

    • Last 12 months = 32 hours and 31 minutes
    • Last month = 16 hours and 31 minutes

    Stuck petition categories:

    • Last 12 months = 1 hour and 4 minutes
    • Last month = 41 minutes

    Billing & Account petition categories:

    • Last 12 months = 22 hours and 6 minutes
    • Last month = 12 hours and 6 minutes

    Technical Support categories:

    • Last 12 months =32 hours
    • Last month = 11 hours and 52 minutes


    Of course these are only averages and some petitions may need to wait for longer. Also these are only first response numbers and there may be more delay in between replies when petitions drag on/are escalated etc.

    On reimbursement of losses in EVE, I'm not sure what to say as you have probably heard it all before. The fact remains that EVE is a very, very competitive game and in some aspects on the brink of what is technically possible, so our task is not always that easy. Of course we know that players lose ships and items to bugs and server issues, but we can simply not apply some kind of blanket "The customer is always right" method of deciding when to reimburse and when not to. We believe this would ruin the experience for everyone in the long run and thus we try to set clear policies that are equally fair to everyone (and equally unfair in some cases) and stick to them. Usually this means server log verification is required aka our logs show nothing Twisted

    That being said, we will always keep working with the Dev teams on improving those logs/tools so that we have the verification needed in more cases and getting the bugs we are frequently exposed to through petitions fixed (with the current focus on EVE within the company, good things are happening in this area). Furthermore, we can keep working on finding the right balance between "canned responses" and manually typing up long personal and poetic replies to every petition with detailed explanations of everything and nothing, that would in turn slow the whole service down for everyone.

    Finally, remember that if you are not happy with how your petition is handled, you can always request that a second opinion is given by another GM and/or a Senior GM.

    And finally (again) ...use the rating tool to rate different aspects of our services after a petition is closed. It really helps us focus on where to improve and tells us how we are doing overall (overall rating for last year was 7.7 of 10 based on 63.731 rated petitions. Not all that bad but can of course be improved).

    Winter is coming,
    Lead GM Panzer

  • GM's.... We need new ones! in Council of Stellar Management

    Smiling Menace wrote:
    I haven't made that many petitions but the ones I did do were answered fairly quickly.

    Some of them weren't in my favour but they did explain why they made the decision they did and did provide links to back this up. Whilst not the answer I wanted, I can't complain about the service I received.

    I don't think this thread is really fair tbh as we don't know what your petitions were about and could all just be trivial things which would lead to a negative response.

    Also, don't they come down hard on anything that discusses moderation?



    I wouldn't petition anything trivial. Sorry I'm not the carebear who is QQ'd about losing some Ogre II's... Not going to discuss any of my petitions, but they are very few and far in-between and none are trivial. Maby I am just getting some bad GM's but the current petition has been waiting 11 days now for a solution and no answer as of yet.... I would just like some service.... And from what I can tell, some think the GM's are idiots, and some think they are ok, but I'm not hearing anyone say "OMG Great Customer Service! Best GM Expierence ever!" I mean common... Shouldn't that be what they are striving toward?


    Edit: And none of my petitions have been about ship losses....

  • GM's.... We need new ones! in Council of Stellar Management

    Jack Carrigan wrote:
    I think it's just you, because I've had several favorable replies from the GM team, including the replacement of a flight of Ogre II's that ended up being "left" in a mission site due to a server crash.



    And OMG so happy that you got your Ogre II's back... That is so awesome.... I'm talking about real petitions.... Not interested in some carebear who lost his drones on a mission and QQ'd about it....

  • GM's.... We need new ones! in Council of Stellar Management

    Stahlregen wrote:
    Key steps to getting petitions resolved quickly and hopefully in your favor.

    1; Don't petition stuff that totally isn't against the rules/gonna get replaced.

    Yes, We understand that you're torn up because you lost your ship because you're bad at the game or don't understand the mechanics. No, it's not getting replaced.

    2; Don't be all uppity and insulting in your petition, they just gonna ignore it for a week before c/p the shittiest form response they can find and then laugh at your subsequent rage posts and demands to have it escalated.

    3; Argue your case. Seriously, use supporting evidence, precedent and examples- offer proof if you can get it. Screenshots, video whatever. This part can either be incredibly easy or next to impossible due to the fact that a lot of GM's are drooling morons with little understand of the game. (Hilarious I know, but it's true.) This means that it's either going to be easy to convince them with your argument or impossible as they are too stupid to grasp the points you're making.

    So while petitioning is totally hit or miss depending on which GM you get there are certainly steps you can take in order to maximise your chances of a good resolution.



    1. I agree, I have never petitioned something as trivial as a ship loss, I don't lose expensive ships, and I don't care about the ships I do lose... I can get another. If its a bil or under that can be made back in a week or so...

    2. Not really uppity, These GM's are just idiots who seem like they don't pllay EVE....

    3. No matter what valid points I have argued most GM's just don't care, or understand. And I totally think a cactus sitting at a computer in the middle of the dessert has a higher IQ than most of these GM's. We need some Competent GM's playing... People who actually play the game not just some high sec carebear who mined their whole career and got the job, or some guy that was a GM on another game....

    As for your final point... As I said... I haven't really talked to anyone that has a good opinion of GM's in EVE So back to my point... More customer service, less idiocy.... And they should have some experience playing the game as a player, not just a forum troll or those useless volunteer guys who chat all day in 'Rookie Chat' WTB a real GM!

  • GM's.... We need new ones! in Council of Stellar Management

    I'm just wondering, does anyone else agree with the fact that we need new GM's? Not once have I ever had a petition that I have put in, resolved in my favor by a GM. Not only that, but its weeks before I even get a response. Yes the GM's are more than happy to tell you no, give you some link to some rule, that sometimes has nothing to do with the issue that you are referring to. Then simply copy/paste pre-written scripts that all basically say, "I am sorry, I don't care, Not going to help you" In most other MMO's the GM's at least help sometimes. And most other GM's at least seem like they care about your issues. GM's here are impersonal and just don't care! We are the customers for this great game! I would like to hear from other players on their experiences from GM's most everyone I have talked to have negative opinions of them. And most agree, they just don't care.... Pilots of New Eden, we must unite and demand better customer service from a company that has liaisons that just paste scripts into windows and don't even want to help us! The whole point of a GM team should be fairness and willingness to help players. Lets hear your thoughts pilots and see if your opinion of the GM team is as low as mine?

  • New dev blog: Starbase happy fun time in EVE Information Center

    Largo Coronet wrote:
    CCP Greyscale wrote:

    As it stands currently, you'll get the bonus on large towers but nothing on medium/small due to :math:. Still thinking about that one though
    The math isn't THAT hard. You do some formulae, we'll stick it in our spreadsheets. Same with faction. And I agree with others wanting faction POS BPCs added back to the drop tables/LP stores. Hell, come up with CONCORD POS so that Incursion LP has some value again.

    Someone posted earlier about trying to get ammo into POS guns as they run out. One word: Lasers.



    Agree, WTB Concord POS!

  • New dev blog: Starbase happy fun time in EVE Information Center

    Good Job CCP! I was worried about the setup of this, but I approve... Now just get GM's that accually help people and you will be golden!

  • the proposed naga look: SHIT NO..... THE TURD MUST GO... in EVE Gameplay Center

    Duplicate :/ Oops

  • the proposed naga look: SHIT NO..... THE TURD MUST GO... in EVE Gameplay Center

    StarDustXXX wrote:
    Griznatch wrote:
    Did somebody say Hello Kitty? I could get behind something like that.



    LOL!!!! And I bet the biggest pirates with millitary background in rl will be flying them for just the heck of it! Twisted



    Dude I would totally fly a hello kitty ship just to kick someone's ass and be like "That's right, a ******* cute cat just kicked your ass!"

  • the proposed naga look: SHIT NO..... THE TURD MUST GO... in EVE Gameplay Center

    Elistea wrote:
    Bluegeneral wrote:
    Elistea wrote:
    StarDustXXX wrote:
    Oh My Goodness!!!!! It is fugly... and this is why men need a lady's touh... and why most great male designers are gay... MAN... WHAT A LET DOWN... PLEASE CHANGE IT...


    And this is why women shouldn't be allowed to do anything related to spaceships. (sorry ladiesSad )

    Naga looks like pure function-based spaceship + extra mean and agressive. There is no need for anything fancy on it.
    Its ment to seek&destroy enemy spacecraft. not to win beauty contests!
    But still Naga has this rough charm. around it.

    Also someone mantioned wings. (why in bloody hell do u need those in space?!?)



    Says the guy playing a girl on a videogame.... Nice one bro.....


    Well i prefer sight of nice lady to bald old fart when docked:)



    The game has a web browser.. And all i see is a spinning ship. Who uses the captian's quarters anyway... Just admit it. You want to be a girl...

  • the proposed naga look: SHIT NO..... THE TURD MUST GO... in EVE Gameplay Center

    Elistea wrote:
    StarDustXXX wrote:
    Oh My Goodness!!!!! It is fugly... and this is why men need a lady's touh... and why most great male designers are gay... MAN... WHAT A LET DOWN... PLEASE CHANGE IT...


    And this is why women shouldn't be allowed to do anything related to spaceships. (sorry ladiesSad )

    Naga looks like pure function-based spaceship + extra mean and agressive. There is no need for anything fancy on it.
    Its ment to seek&destroy enemy spacecraft. not to win beauty contests!
    But still Naga has this rough charm. around it.

    Also someone mantioned wings. (why in bloody hell do u need those in space?!?)



    Says the guy playing a girl on a videogame.... Nice one bro.....