# 2017/11/13 - Post Downtime Login Issues **URL:** \ **Category:** Announcements\ **Created:** [November 13, 2017, 10:57am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611 "2017-11-13T10:57:36Z")\ **Posts on this page:** 20\ **Page:** 13
**Author:** ![Sazz\_Stargazer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sazz_stargazer/32/37721_2.png) [@Sazz\_Stargazer](https://forums.eveonline.com/u/Sazz_Stargazer)\ **Post date:** [November 13, 2017, 1:30pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/244 "2017-11-13T13:30:24Z")
I cant scroll past number 17 either. Very frustrating ---
**Author:** ![Ruune\_en\_Gravonere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ruune_en_gravonere/32/389840_2.png) [@Ruune\_en\_Gravonere](https://forums.eveonline.com/u/Ruune_en_Gravonere)\ **Post date:** [November 13, 2017, 1:31pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/245 "2017-11-13T13:31:22Z")
> [@CCP\_Explorer](#): > > Please contact Customer Support so they can assist you. how about getting customer support to test this stuff before you let it go live to test it on us? the whole this is all a sandbox thing gets a little old if you’re one of the limited number of people paying actual real life money for the pleasure of running multiple accounts ---
**Author:** ![Sarmoung\_Diaconescu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sarmoung_diaconescu/32/18434_2.png) [@Sarmoung\_Diaconescu](https://forums.eveonline.com/u/Sarmoung_Diaconescu)\ **Post date:** [November 13, 2017, 1:32pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/246 "2017-11-13T13:32:05Z")
Your “fix” hasn’t fixed anything. I’m still stuck in the License Agreement Update and can’t see any “Accept” button. Way to go, great “fixers”… ---
**Author:** ![Hin\_DenBerg\_Zapplin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hin_denberg_zapplin/32/29167_2.png) [@Hin\_DenBerg\_Zapplin](https://forums.eveonline.com/u/Hin_DenBerg_Zapplin)\ **Post date:** [November 13, 2017, 1:43pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/247 "2017-11-13T13:43:43Z")
Did it 3 times… lucky for me 3rd time is indeed the charm… ---
**Author:** ![Krytia\_Ernaga](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/krytia_ernaga/32/36526_2.png) [@Krytia\_Ernaga](https://forums.eveonline.com/u/Krytia_Ernaga)\ **Post date:** [November 13, 2017, 1:45pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/248 "2017-11-13T13:45:20Z")
I got ONE account logged in. Second one is stuck at “Refreshing authorization” for over 20 minutes. I’ve restarted the launcher three times, no love. What’s up?? ---
**Author:** ![Brend\_Gairbey](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/brend_gairbey/32/168782_2.png) [@Brend\_Gairbey](https://forums.eveonline.com/u/Brend_Gairbey)\ **Post date:** [November 13, 2017, 1:45pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/249 "2017-11-13T13:45:33Z")
I noticed a workaround for the invisible buttons: If you hit “Tab” a couple of times, the “Decline” and “Accept” buttons will suddenly appear. Tab cycles through the links in the EULA, shifting them into view. When it reaches the bottom of the EULA the two buttons become visible. (Seems like they are hidden behind the border of the tiny EULA textbox.) HTH Still, not a good first impression for the new launcher. ---
**Author:** ![Xue\_Oy](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xue_oy/32/32984_2.png) [@Xue\_Oy](https://forums.eveonline.com/u/Xue_Oy)\ **Post date:** [November 13, 2017, 1:45pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/250 "2017-11-13T13:45:40Z")
Click the stop button then click start again. This second start works for me. ---
**Author:** ![Porte\_Deces](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/porte_deces/32/37741_2.png) [@Porte\_Deces](https://forums.eveonline.com/u/Porte_Deces)\ **Post date:** [November 13, 2017, 1:47pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/251 "2017-11-13T13:47:49Z")
I had to login here in order for that user agreement to disappear on the login. ---
**Author:** ![Plan\_Neun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/plan_neun/32/243246_2.png) [@Plan\_Neun](https://forums.eveonline.com/u/Plan_Neun)\ **Post date:** [November 13, 2017, 1:49pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/252 "2017-11-13T13:49:22Z")
> [@Ebony\_Texas](#): > > every single time ccp does launcher work they catch a serious case of launcher herpes. Well this was great, that bloody box with your new Eula now makes it impossible to log in at all. Sometimes l wonder do you EVEN THINK when you changes things? ■■■■■■■ morons! ---
**Author:** ![Taylor\_Swifft](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/taylor_swifft/32/37750_2.png) [@Taylor\_Swifft](https://forums.eveonline.com/u/Taylor_Swifft)\ **Post date:** [November 13, 2017, 1:53pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/253 "2017-11-13T13:53:10Z")
Yea restart client and re-add all your accounts again and again, until ccp can actually do something right, ---
**Author:** ![Narka\_Utama](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/narka_utama/32/135001_2.png) [@Narka\_Utama](https://forums.eveonline.com/u/Narka_Utama)\ **Post date:** [November 13, 2017, 1:55pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/254 "2017-11-13T13:55:26Z")
Yeah I couldn’t accept the EULA from the client (no accept button even after scrolling to the end) and had to login here (not account management) to accept it. ---
**Author:** ![Yusuke\_Kitamura-kei](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yusuke_kitamura-kei/32/36450_2.png) [@Yusuke\_Kitamura-kei](https://forums.eveonline.com/u/Yusuke_Kitamura-kei)\ **Post date:** [November 13, 2017, 1:57pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/255 "2017-11-13T13:57:13Z")
same here … “you need to log out all characters and log them back in accepting the eula” … if ONLY the EULA would present the accept button !.. for christ sake learn to sanitize your builds … cant be that you ■■■■ up all accounts twice in less than 4 days because you lack the carefulness needed or what after restarting the launcher 3 or 4 times I can accept the damn EULA - but AGAIN the launcher FORGOT all accountnames I had entered … functionality that once worked is lost … basic stuff … is it that complicated ? then let the fingers off the damned thing … it was working !! ---
**Author:** ![Bank\_McBanks](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bank_mcbanks/32/43036_2.png) [@Bank\_McBanks](https://forums.eveonline.com/u/Bank_McBanks)\ **Post date:** [November 13, 2017, 1:57pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/256 "2017-11-13T13:57:47Z")
The players are the QA department… ---
**Author:** ![Cakahr](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cakahr/32/34544_2.png) [@Cakahr](https://forums.eveonline.com/u/Cakahr)\ **Post date:** [November 13, 2017, 2:00pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/257 "2017-11-13T14:00:16Z")
I had the same problem no accept button; I changed the default res for the display and rebooted…I saw the accept button ---
**Author:** ![Andrew\_Gernander](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/andrew_gernander/32/14207_2.png) [@Andrew\_Gernander](https://forums.eveonline.com/u/Andrew_Gernander)\ **Post date:** [November 13, 2017, 2:02pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/258 "2017-11-13T14:02:02Z")
Screen is on a laptop that barely meets the res requirements, just banged the tab key until the accept button appeared. ---
**Author:** ![Swirler](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/swirler/32/172632_2.png) [@Swirler](https://forums.eveonline.com/u/Swirler)\ **Post date:** [November 13, 2017, 2:02pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/259 "2017-11-13T14:02:07Z")
At this moment, the launcher shows the EULA, but it is not possible to scroll all the way to the bottom and get the accept button. It just scrolls for ever, and if you move the mouse the wrong way, it goes back to item 10 and kinds stays around that area. Mouse scroll works, but that is a million turns of the wheel if one ever gets to the bottom. Logging in to this website, clears the EULA on the launcher so you don’t have to do it. However, for the accounts that did not login and do EULA on the website, the launcher finally gave an accept button, only to have those accounts sit at half way up the loader bar with the message “Refreshing Authorization” The one account EULA’d in on this website loaded just fine. ---
**Author:** ![Solidus\_Obscura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solidus_obscura/32/233238_2.png) [@Solidus\_Obscura](https://forums.eveonline.com/u/Solidus_Obscura)\ **Post date:** [November 13, 2017, 2:06pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/260 "2017-11-13T14:06:23Z")
Confirming issues with Launcher persist. I re-added 5 accounts after accepting EULA. Launched the clients. Closed the clients. Closed the launcher. Reopened the launcher, no accounts are remembered. ---
**Author:** ![Krytia\_Ernaga](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/krytia_ernaga/32/36526_2.png) [@Krytia\_Ernaga](https://forums.eveonline.com/u/Krytia_Ernaga)\ **Post date:** [November 13, 2017, 2:06pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/261 "2017-11-13T14:06:49Z")
That worked! Thanks!! ---
**Author:** ![Yusuke\_Kitamura-kei](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yusuke_kitamura-kei/32/36450_2.png) [@Yusuke\_Kitamura-kei](https://forums.eveonline.com/u/Yusuke_Kitamura-kei)\ **Post date:** [November 13, 2017, 2:10pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/262 "2017-11-13T14:10:16Z")
restart launcher several times will all accounts removed … the accept button appeared for me after 3 or 4 restarts ---
**Author:** ![Yusuke\_Kitamura-kei](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yusuke_kitamura-kei/32/36450_2.png) [@Yusuke\_Kitamura-kei](https://forums.eveonline.com/u/Yusuke_Kitamura-kei)\ **Post date:** [November 13, 2017, 2:10pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/263 "2017-11-13T14:10:52Z")
need to “pin” them by hand if the pin-needle isnt BLUE and yea … I selected “remember” like you [Previous page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=12) [Next page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=14)