# 2017/11/13 - Post Downtime Login Issues **URL:** \ **Category:** Announcements\ **Created:** [November 13, 2017, 10:57am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611 "2017-11-13T10:57:36Z")\ **Posts on this page:** 20\ **Page:** 20
**Author:** ![Stragak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stragak/32/132931_2.png) [@Stragak](https://forums.eveonline.com/u/Stragak)\ **Post date:** [November 14, 2017, 10:00pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/387 "2017-11-14T22:00:08Z")
That is the bottom of the EULA the text of EULA gets cut off. Did you read it? ---
**Author:** ![Allice\_Khess](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/allice_khess/32/38225_2.png) [@Allice\_Khess](https://forums.eveonline.com/u/Allice_Khess)\ **Post date:** [November 14, 2017, 11:18pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/388 "2017-11-14T23:18:30Z")
Hi, I have a problem at the time to log my acount in, I already accept the last EULA with my acunt but at the time to strart the client it show just a black screen with the mesege “resource loading” after 15 minutes I reallize that it’s not working and don’t shows the characters window, I also reinstal the client and the problem isn’t fixed, this is a screenshoot [http://prntscr.com/hajwvs](http://prntscr.com/hajwvs) ---
**Author:** ![Tonto\_Auri](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tonto_auri/32/388339_2.png) [@Tonto\_Auri](https://forums.eveonline.com/u/Tonto_Auri)\ **Post date:** [November 15, 2017, 12:27am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/389 "2017-11-15T00:27:03Z")
Is this the cause my launcher lost all registered accounts? Again? ---
**Author:** ![smotch](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/smotch/32/186324_2.png) [@smotch](https://forums.eveonline.com/u/smotch)\ **Post date:** [November 15, 2017, 12:32am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/390 "2017-11-15T00:32:01Z")
So i have to accept the eula and relogin all of my accounts. and then today i had to relog them in again. any update on when that will be fixed… ---
**Author:** ![Tonto\_Auri](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tonto_auri/32/388339_2.png) [@Tonto\_Auri](https://forums.eveonline.com/u/Tonto_Auri)\ **Post date:** [November 15, 2017, 12:47am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/391 "2017-11-15T00:47:33Z")
Or at least where the launcher stores list of accounts. I’m tired of relogging and resetting them each time. ---
**Author:** ![Izek\_Madullier](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/izek_madullier/32/38159_2.png) [@Izek\_Madullier](https://forums.eveonline.com/u/Izek_Madullier)\ **Post date:** [November 15, 2017, 12:56am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/392 "2017-11-15T00:56:04Z")
I have deleted, added, re-installed, and I still cannot get the game to start. HELP! ---
**Author:** ![Iowa\_Banshee](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/iowa_banshee/32/218394_2.png) [@Iowa\_Banshee](https://forums.eveonline.com/u/Iowa_Banshee)\ **Post date:** [November 15, 2017, 1:40am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/393 "2017-11-15T01:40:38Z")
> [@Allice\_Khess](#): > > Hi, I have a problem at the time to log my acount in, I already accept the last EULA with my acunt but at the time to strart the client it show just a black screen with the mesege “resource loading” after 15 minutes I reallize that it’s not working and don’t shows the characters window, I also reinstal the client and the problem isn’t fixed, this is a screenshoot [Screenshot by Lightshot](http://prntscr.com/hajwvs) I also have this and cannot play the game - any news on how to fix?? EDIT: The customer support button on the launcher does not work - I’ve only ever created a ticket in-game …is there a way of creating a support ticket out of game? ---
**Author:** ![Tonto\_Auri](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tonto_auri/32/388339_2.png) [@Tonto\_Auri](https://forums.eveonline.com/u/Tonto_Auri)\ **Post date:** [November 15, 2017, 1:49am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/394 "2017-11-15T01:49:16Z")
[https://community.eveonline.com/support/bug-reports/](https://community.eveonline.com/support/bug-reports/) ---
**Author:** ![psycho\_dan](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/psycho_dan/32/41034_2.png) [@psycho\_dan](https://forums.eveonline.com/u/psycho_dan)\ **Post date:** [November 15, 2017, 1:52am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/395 "2017-11-15T01:52:24Z")
can’t log in, dont wanna ticket, dont wanna read stuff, need use my carrier, becoming crazy!!! FIX PLSSSSSSSSSSSSS ---
**Author:** ![Iowa\_Banshee](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/iowa_banshee/32/218394_2.png) [@Iowa\_Banshee](https://forums.eveonline.com/u/Iowa_Banshee)\ **Post date:** [November 15, 2017, 1:57am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/396 "2017-11-15T01:57:09Z")
> [@Tonto\_Auri](#): > > [Bug Reports - EVE Community](https://community.eveonline.com/support/bug-reports/) Thanks - I think this was for me but these new forums make knowing if someone replied to a post pure guesswork I created a ticket ---
**Author:** ![Algarion\_Getz](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/algarion_getz/32/356396_2.png) [@Algarion\_Getz](https://forums.eveonline.com/u/Algarion_Getz)\ **Post date:** [November 15, 2017, 2:07am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/397 "2017-11-15T02:07:42Z")
… and it forgot accounts again! CCPlease fix this. ---
**Author:** ![Infinite\_Destruction](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/infinite_destruction/32/141868_2.png) [@Infinite\_Destruction](https://forums.eveonline.com/u/Infinite_Destruction)\ **Post date:** [November 15, 2017, 4:02am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/398 "2017-11-15T04:02:31Z")
Well, almost no problems. Thought I’d gotten lucky but when I opened the launcher this morning it had “forgotten” all my accounts. Again. Another long sigh, a new cup of coffee and I re-entered them all again. Only this time I wasn’t asked to “accept” the EULA. The profiles all connected to the accounts properly and it started the clients normally so not a huge problem but still a PITA if it keeps happening. Oh, and it only happens on the desktop (running Win10) but not on the laptop sitting next to it (also running Win10 not that it should matter). ---
**Author:** ![Boomshake](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/boomshake/32/372000_2.png) [@Boomshake](https://forums.eveonline.com/u/Boomshake)\ **Post date:** [November 15, 2017, 5:51am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/399 "2017-11-15T05:51:19Z")
fix one broke other > **[Screenshot](https://prnt.sc/hamvyr)** > > Captured with Lightshot ---
**Author:** ![Sandra\_Motighane](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sandra_motighane/32/39592_2.png) [@Sandra\_Motighane](https://forums.eveonline.com/u/Sandra_Motighane)\ **Post date:** [November 15, 2017, 6:26am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/400 "2017-11-15T06:26:50Z")
**WELL I SUCCES TO SOLVE THE PROBLEM OF THE BLACK SCREEN.** * * * When you launch the game and you have the black screen, you press “ESCAPE” for open the main menu of the game. After you have to clean the cache file of game in option menu: > **[Screenshot](https://prnt.sc/han4a3)** > > Captured with Lightshot you close and you will can launch the game and return to farm! * * * ---
**Author:** ![Lillith\_Obyzouth](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lillith_obyzouth/32/25230_2.png) [@Lillith\_Obyzouth](https://forums.eveonline.com/u/Lillith_Obyzouth)\ **Post date:** [November 15, 2017, 8:07am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/401 "2017-11-15T08:07:59Z")
😤😤😤😤🍆_ **emphasized text** _ why is there a 3.25 GB download … you gotta be kidding ---
**Author:** ![Lady\_Storm](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lady_storm/32/135592_2.png) [@Lady\_Storm](https://forums.eveonline.com/u/Lady_Storm)\ **Post date:** [November 15, 2017, 8:12am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/402 "2017-11-15T08:12:06Z")
I can no longer drag and drop my different account launcher order. before you used to be able to reorder your accounts. I still get the drag cursor icon change, just nothing will drag anywhere. Am I missing something? ---
**Author:** ![Nagur\_III](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nagur_iii/32/397159_2.png) [@Nagur\_III](https://forums.eveonline.com/u/Nagur_III)\ **Post date:** [November 15, 2017, 10:34am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/403 "2017-11-15T10:34:14Z")
Glory Fix! ---
**Author:** ![SIEGE\_RED](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/siege_red/32/25316_2.png) [@SIEGE\_RED](https://forums.eveonline.com/u/SIEGE_RED)\ **Post date:** [November 15, 2017, 10:58am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/404 "2017-11-15T10:58:36Z")
> [@Lady\_Storm](#): > > I can no longer drag and drop my different account launcher order. before you used to be able to reorder your accounts. I still get the drag cursor icon change, just nothing will drag anywhere. Am I missing something? Apparently you need to press and hold and then drag. Though response is glitchy at best. ---
**Author:** ![Cosmo\_Kitty](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cosmo_kitty/32/38092_2.png) [@Cosmo\_Kitty](https://forums.eveonline.com/u/Cosmo_Kitty)\ **Post date:** [November 15, 2017, 12:05pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/405 "2017-11-15T12:05:52Z")
i still cant get the launcher to work, still get the “could not copy files for tranquility” this sucks ---
**Author:** ![Hondor\_Falarance](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hondor_falarance/32/503119_2.png) [@Hondor\_Falarance](https://forums.eveonline.com/u/Hondor_Falarance)\ **Post date:** [November 15, 2017, 12:47pm UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/406 "2017-11-15T12:47:18Z")
Cosmo Kitty - See this, but I then had to restart my pc: [https://forums-archive.eveonline.com/default.aspx?g=posts&m=6753010](https://forums-archive.eveonline.com/default.aspx?g=posts&m=6753010), I also downloaded everything. [Previous page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=19) [Next page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=21)