# 2017/11/13 - Post Downtime Login Issues **URL:** \ **Category:** Announcements\ **Created:** [November 13, 2017, 10:57am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611 "2017-11-13T10:57:36Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Francis\_Geldere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/francis_geldere/32/37283_2.png) [@Francis\_Geldere](https://forums.eveonline.com/u/Francis_Geldere)\ **Post date:** [November 13, 2017, 11:23am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/83 "2017-11-13T11:23:29Z")
I can’t login. The account is not loading my steam account and I don’t remember my steam ID and password. ---
**Author:** ![Ahuraa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ahuraa/32/245386_2.png) [@Ahuraa](https://forums.eveonline.com/u/Ahuraa)\ **Post date:** [November 13, 2017, 11:24am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/84 "2017-11-13T11:24:00Z")
For me it just say “Refreshing authorization”… While one fifth is gray 4/5th is blue ---
**Author:** ![Miranda\_Kai](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/miranda_kai/32/126514_2.png) [@Miranda\_Kai](https://forums.eveonline.com/u/Miranda_Kai)\ **Post date:** [November 13, 2017, 11:25am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/85 "2017-11-13T11:25:07Z")
If only there was some way to log directly in to the server instead of having to use the launcher… ---
**Author:** ![Nozdrev](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nozdrev/32/268326_2.png) [@Nozdrev](https://forums.eveonline.com/u/Nozdrev)\ **Post date:** [November 13, 2017, 11:25am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/86 "2017-11-13T11:25:43Z")
On Linux I start Steam, than Eve Launcher. After re-accepting EULA and putting login and passwd, i get that^ ![eve_launcher](https://global.discourse-cdn.com/eveonline/original/3X/0/5/05323d247478990d31cc36cf869889daa79cf303.jpg) without any other action. ---
**Author:** ![Raven\_Schmidt](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/raven_schmidt/32/33537_2.png) [@Raven\_Schmidt](https://forums.eveonline.com/u/Raven_Schmidt)\ **Post date:** [November 13, 2017, 11:25am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/87 "2017-11-13T11:25:48Z")
i can’t login my account… I’m a steam user…help me please ---
**Author:** ![Rena\_Skjem](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rena_skjem/32/14913_2.png) [@Rena\_Skjem](https://forums.eveonline.com/u/Rena_Skjem)\ **Post date:** [November 13, 2017, 11:25am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/88 "2017-11-13T11:25:58Z")
![1](https://global.discourse-cdn.com/eveonline/original/3X/4/7/47d2bfea3c58b1b5bab9e9cd7f351d773045eb62.PNG) lets help ccp falcon find accept button. Edit: It(accept/decline) appeared second time i tried to reenter my login/password. guess its random. ---
**Author:** ![Francis\_Geldere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/francis_geldere/32/37283_2.png) [@Francis\_Geldere](https://forums.eveonline.com/u/Francis_Geldere)\ **Post date:** [November 13, 2017, 11:26am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/89 "2017-11-13T11:26:20Z")
Same for me here. I’m a steam user as well. No steam ID or password is being loaded. ---
**Author:** ![Gabriel\_McPliskin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gabriel_mcpliskin/32/37444_2.png) [@Gabriel\_McPliskin](https://forums.eveonline.com/u/Gabriel_McPliskin)\ **Post date:** [November 13, 2017, 11:26am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/90 "2017-11-13T11:26:48Z")
I have an issue with all this issues. ---
**Author:** ![Warmaker\_en\_Distel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/warmaker_en_distel/32/37448_2.png) [@Warmaker\_en\_Distel](https://forums.eveonline.com/u/Warmaker_en_Distel)\ **Post date:** [November 13, 2017, 11:27am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/91 "2017-11-13T11:27:14Z")
hmmm it’s weird i keep getting a Error cannot refresh token for player (name) ---
**Author:** ![Divine\_Rule](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/divine_rule/32/406832_2.png) [@Divine\_Rule](https://forums.eveonline.com/u/Divine_Rule)\ **Post date:** [November 13, 2017, 11:27am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/92 "2017-11-13T11:27:34Z")
why is it that half my accounts work with out problems while the other half get “encountered an error while refreshing token for xxx” What has the dev team ruined now then? ---
**Author:** ![Raven\_Schmidt](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/raven_schmidt/32/33537_2.png) [@Raven\_Schmidt](https://forums.eveonline.com/u/Raven_Schmidt)\ **Post date:** [November 13, 2017, 11:27am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/93 "2017-11-13T11:27:36Z")
same here ---
**Author:** ![Sandra\_Thellere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sandra_thellere/32/182157_2.png) [@Sandra\_Thellere](https://forums.eveonline.com/u/Sandra_Thellere)\ **Post date:** [November 13, 2017, 11:27am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/94 "2017-11-13T11:27:40Z")
At least you got a cancel button, I don´t even… ---
**Author:** ![Mike\_Rebelqwe](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mike_rebelqwe/32/37439_2.png) [@Mike\_Rebelqwe](https://forums.eveonline.com/u/Mike_Rebelqwe)\ **Post date:** [November 13, 2017, 11:28am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/95 "2017-11-13T11:28:15Z")
Still asking for account login while steam launch, update and forget account did not help. ---
**Author:** ![Joannysolo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/joannysolo/32/19568_2.png) [@Joannysolo](https://forums.eveonline.com/u/Joannysolo)\ **Post date:** [November 13, 2017, 11:28am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/96 "2017-11-13T11:28:57Z")
delete accounts form launcher and re-add…job done… steam accounts idk i didn’t delete that one ---
**Author:** ![Sandra\_Thellere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sandra_thellere/32/182157_2.png) [@Sandra\_Thellere](https://forums.eveonline.com/u/Sandra_Thellere)\ **Post date:** [November 13, 2017, 11:29am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/97 "2017-11-13T11:29:30Z")
Been there, done that ---
**Author:** ![Murphy\_Wolfman](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/murphy_wolfman/32/37452_2.png) [@Murphy\_Wolfman](https://forums.eveonline.com/u/Murphy_Wolfman)\ **Post date:** [November 13, 2017, 11:29am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/98 "2017-11-13T11:29:55Z")
I am having the same problems have also installed the client from the site direct and still cant log in says having an issue with the authentication token ---
**Author:** ![Kethonna](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kethonna/32/37455_2.png) [@Kethonna](https://forums.eveonline.com/u/Kethonna)\ **Post date:** [November 13, 2017, 11:30am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/99 "2017-11-13T11:30:03Z")
HOW DO YOU GET BUTTONS TO CLICK? O\_o ---
**Author:** ![Divine\_Rule](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/divine_rule/32/406832_2.png) [@Divine\_Rule](https://forums.eveonline.com/u/Divine_Rule)\ **Post date:** [November 13, 2017, 11:30am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/100 "2017-11-13T11:30:46Z")
is this mess up the big anouncment ccp wanted to give us? a broken launcher and messed up code? we already knew that ccp good job 🙂 ---
**Author:** ![NIJofleyUK](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nijofleyuk/32/179216_2.png) [@NIJofleyUK](https://forums.eveonline.com/u/NIJofleyUK)\ **Post date:** [November 13, 2017, 11:30am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/101 "2017-11-13T11:30:50Z")
Close ALL EVE Clients and Launcher. Open up the Folder: %LOCALAPPDATA%\CCP\EVE\cache\QtWebEngine There is a folder inside thats called “Default” now you can safely delete this folder or rename it to Default\_Broken (whavever you like tbh) Then Re-open the EVE Launcher and you should be good to go as it will re-pull the QT Engine files again from CCP’s servers when you relaunch the Launcher. Hope this helps! If this doesn’t work for anyone then if anyone else wants a stab at it then post away. As uninstalling EVE and re-installing it does not help. ---
**Author:** ![Nozdrev](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nozdrev/32/268326_2.png) [@Nozdrev](https://forums.eveonline.com/u/Nozdrev)\ **Post date:** [November 13, 2017, 11:31am UTC](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611/102 "2017-11-13T11:31:21Z")
рукожопы, чо. [Previous page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=4) [Next page](https://forums.eveonline.com/t/2017-11-13-post-downtime-login-issues/38611.md?page=6)