# 2018/04/26 - Mass Disconnect Due To DDoS Attack **URL:** \ **Category:** General Discussion\ **Tags:** unscheduled-downtime, official\ **Created:** [April 26, 2018, 3:56pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277 "2018-04-26T15:56:03Z")\ **Posts on this page:** 20\ **Page:** 46
**Author:** ![yfocon1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yfocon1/32/451028_2.png) [@yfocon1](https://forums.eveonline.com/u/yfocon1)\ **Post date:** [April 26, 2018, 10:35pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/914 "2018-04-26T22:35:34Z")
report a bug done again ---
**Author:** ![Infinite\_Destruction](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/infinite_destruction/32/141868_2.png) [@Infinite\_Destruction](https://forums.eveonline.com/u/Infinite_Destruction)\ **Post date:** [April 26, 2018, 10:36pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/915 "2018-04-26T22:36:04Z")
Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the “socket closed” message. Tried again, only logging in a single client and the same thing happens. ---
**Author:** ![Morgana\_Tsukiyo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/morgana_tsukiyo/32/385507_2.png) [@Morgana\_Tsukiyo](https://forums.eveonline.com/u/Morgana_Tsukiyo)\ **Post date:** [April 26, 2018, 10:36pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/916 "2018-04-26T22:36:28Z")
All i get is this: ![Captura%20de%20tela%20de%202018-04-26%2019-35-18](https://global.discourse-cdn.com/eveonline/original/3X/9/b/9b1a21e8977be0c3118422c383eaee70c002e364.jpg) ---
**Author:** ![Ala\_Akbar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ala_akbar/32/69116_2.png) [@Ala\_Akbar](https://forums.eveonline.com/u/Ala_Akbar)\ **Post date:** [April 26, 2018, 10:36pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/917 "2018-04-26T22:36:46Z")
Send us a link to your tickets. Then please work on your customer service skills…they are lacking ---
**Author:** ![Trevize\_Demerzel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/trevize_demerzel/32/17471_2.png) [@Trevize\_Demerzel](https://forums.eveonline.com/u/Trevize_Demerzel)\ **Post date:** [April 26, 2018, 10:37pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/918 "2018-04-26T22:37:12Z")
@CCP_Explorer Then your scrubbing is wrong… I’ve tried VPN tunneling to England, Iceland, Germany, New York and Boston. No go. Just a black screen after character select. Also tried no VPN at all. Also ALL of the VPN’s listed work with Singularity. ---
**Author:** ![Santa\_Spirit](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/santa_spirit/32/136457_2.png) [@Santa\_Spirit](https://forums.eveonline.com/u/Santa_Spirit)\ **Post date:** [April 26, 2018, 10:37pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/919 "2018-04-26T22:37:15Z")
trying to log into account management now, but I’m getting the following error: [http://prntscr.com/jaleez](http://prntscr.com/jaleez) ---
**Author:** ![Ala\_Akbar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ala_akbar/32/69116_2.png) [@Ala\_Akbar](https://forums.eveonline.com/u/Ala_Akbar)\ **Post date:** [April 26, 2018, 10:37pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/920 "2018-04-26T22:37:22Z")
same here ---
**Author:** ![Infinite\_Destruction](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/infinite_destruction/32/141868_2.png) [@Infinite\_Destruction](https://forums.eveonline.com/u/Infinite_Destruction)\ **Post date:** [April 26, 2018, 10:37pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/921 "2018-04-26T22:37:32Z")
Link to the CCP Customer Support site where you can submit tickets: [https://support.eveonline.com/hc/en-us](https://support.eveonline.com/hc/en-us) ---
**Author:** ![yfocon1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yfocon1/32/451028_2.png) [@yfocon1](https://forums.eveonline.com/u/yfocon1)\ **Post date:** [April 26, 2018, 10:38pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/922 "2018-04-26T22:38:26Z")
one report a bug more Still not working. I get to the character selection screen, pick the toon I want, the screen goes black then, after a delay, I get the “socket closed” message. ---
**Author:** ![Ala\_Akbar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ala_akbar/32/69116_2.png) [@Ala\_Akbar](https://forums.eveonline.com/u/Ala_Akbar)\ **Post date:** [April 26, 2018, 10:38pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/923 "2018-04-26T22:38:27Z")
about time. now how long will it take to get a response. I will time stamp it ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [April 26, 2018, 10:38pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/924 "2018-04-26T22:38:44Z")
> [@Trevize\_Demerzel](#): > > Also ALL of the VPN’s listed work with Singularity. Singularity and Tranquility are in two different data centers in different countries. Singularity’s network traffic is not being scrubbed. ---
**Author:** ![Santa\_Spirit](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/santa_spirit/32/136457_2.png) [@Santa\_Spirit](https://forums.eveonline.com/u/Santa_Spirit)\ **Post date:** [April 26, 2018, 10:38pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/925 "2018-04-26T22:38:46Z")
after I saw the reason he stated, it does make sense. just my 0.02 cents worth ---
**Author:** ![yfocon1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yfocon1/32/451028_2.png) [@yfocon1](https://forums.eveonline.com/u/yfocon1)\ **Post date:** [April 26, 2018, 10:40pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/926 "2018-04-26T22:40:01Z")
i have to do report a bug each 60 second ? after each try ---
**Author:** ![Santa\_Spirit](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/santa_spirit/32/136457_2.png) [@Santa\_Spirit](https://forums.eveonline.com/u/Santa_Spirit)\ **Post date:** [April 26, 2018, 10:41pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/927 "2018-04-26T22:41:20Z")
hahaha [http://prntscr.com/jalfos](http://prntscr.com/jalfos) \<- this is all i get until it times out ---
**Author:** ![Ala\_Akbar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ala_akbar/32/69116_2.png) [@Ala\_Akbar](https://forums.eveonline.com/u/Ala_Akbar)\ **Post date:** [April 26, 2018, 10:41pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/928 "2018-04-26T22:41:31Z")
Support Request #615587 there you go. What number are you currently working on? Let me know so that I can go on a vaction for 2 to 3 months while you get to my ticket ---
**Author:** ![SteMoS2\_Lazair](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stemos2_lazair/32/421195_2.png) [@SteMoS2\_Lazair](https://forums.eveonline.com/u/SteMoS2_Lazair)\ **Post date:** [April 26, 2018, 10:41pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/929 "2018-04-26T22:41:36Z")
This situation happen once on a rts game called Travian and when they solved the issues they gave all players an amount of gold, Which is game currency like plex… ---
**Author:** ![yfocon1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yfocon1/32/451028_2.png) [@yfocon1](https://forums.eveonline.com/u/yfocon1)\ **Post date:** [April 26, 2018, 10:41pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/930 "2018-04-26T22:41:42Z")
one more try ---
**Author:** ![Lellulah\_Eshnayim](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lellulah_eshnayim/32/183657_2.png) [@Lellulah\_Eshnayim](https://forums.eveonline.com/u/Lellulah_Eshnayim)\ **Post date:** [April 26, 2018, 10:42pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/931 "2018-04-26T22:42:09Z")
Would you mind telling me how, when you already have the account name, you are gonna get any extra info from a support ticket when I cant log in to show you anything? ---
**Author:** ![Trevize\_Demerzel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/trevize_demerzel/32/17471_2.png) [@Trevize\_Demerzel](https://forums.eveonline.com/u/Trevize_Demerzel)\ **Post date:** [April 26, 2018, 10:42pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/932 "2018-04-26T22:42:24Z")
@CCP_Explorer I’ve submitted a support ticket. I continue to try different VPNs as my VPN provider as hundreds of config options to bounce around different countries. If you’d like a technical tester I’m willing and available. I’m a UNIX/Network Engineer for MIT… Willing to help… can find my email etc in my ticket associated with my name obviously. ---
**Author:** ![Ala\_Akbar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ala_akbar/32/69116_2.png) [@Ala\_Akbar](https://forums.eveonline.com/u/Ala_Akbar)\ **Post date:** [April 26, 2018, 10:42pm UTC](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277/933 "2018-04-26T22:42:27Z")
Guess what I typed in my support ticket? The exact same thing I typed in this chat [Previous page](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277.md?page=45) [Next page](https://forums.eveonline.com/t/2018-04-26-mass-disconnect-due-to-ddos-attack/72277.md?page=47)