# 2018/07/17 - Connectivity & Server Issues **URL:** \ **Category:** General Discussion\ **Tags:** unscheduled-downtime\ **Created:** [July 17, 2018, 2:09pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907 "2018-07-17T14:09:36Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [July 17, 2018, 2:09pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/1 "2018-07-17T14:09:37Z")
Hey guys, Unfortunately, we’re currently experiencing issues with Tranquility. These issues initially manifested themselves with a mass disconnect of around 25,000 pilots. We’re currently looking into the cause of the issue, and issues with pilots currently being able to log back in. [Updates will be provided in this thread as they come in.](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907) - F ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [July 17, 2018, 2:09pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/2 "2018-07-17T14:09:45Z")
# UPDATES: **14:00 UTC** Tranquility has seen a mass disconnect of around 25,000 pilots. We’re currently investigating the cause, and why pilots are unable to log back in. **14:15 UTC** Investigation into the current issues is still ongoing. Apologies for the interruption and unscheduled downtime. **14:30 UTC** We’re still currently investigating why pilots are unable to log back in, and hope to have the cluster accepting connections again soon. **14:45 UTC** Tranquility will be rebooted in VIP mode for faultfinding purposes in fifteen minutes. Apologies for the ongoing service outage. **15:00 UTC** Tranquility is offline for faultfinding purposes, we hope to be back online and accepting connections soon. **15:15 UTC** The cluster remains offline while we investigate the cause of the login issues and the mass disconnect. **15:30 UTC** We are currently still investigating issues with TQ, apologies for the unscheduled downtime. **15:45 UTC** Tranquility is now coming back online in VIP mode for a short testing period before we open for connections. # TRANQUILITY IS ONLINE AND ACCEPTING CONNECTIONS ### Please be aware that if you submit a ticket for ship reimbursement due to this downtime, please do so via [http://support.eveonline.com](http://support.eveonline.com) and not the bug reporting system! ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [July 17, 2018, 2:10pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/3 "2018-07-17T14:10:17Z")
---
**Author:** ![Jonas\_Skypilot](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonas_skypilot/32/269181_2.png) [@Jonas\_Skypilot](https://forums.eveonline.com/u/Jonas_Skypilot)\ **Post date:** [July 17, 2018, 2:11pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/4 "2018-07-17T14:11:22Z")
CCP offline that Jammy Boi ---
**Author:** ![Angelina\_Smart](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/angelina_smart/32/469052_2.png) [@Angelina\_Smart](https://forums.eveonline.com/u/Angelina_Smart)\ **Post date:** [July 17, 2018, 2:11pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/5 "2018-07-17T14:11:42Z")
huh so its not just me 😂😂 ---
**Author:** ![Alyssia\_Blue](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alyssia_blue/32/84507_2.png) [@Alyssia\_Blue](https://forums.eveonline.com/u/Alyssia_Blue)\ **Post date:** [July 17, 2018, 2:11pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/6 "2018-07-17T14:11:44Z")
Guess EVE finally died. Rip. ---
**Author:** ![SAVEDEM](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/savedem/32/144651_2.png) [@SAVEDEM](https://forums.eveonline.com/u/SAVEDEM)\ **Post date:** [July 17, 2018, 2:02pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/7 "2018-07-17T14:02:24Z")
Kicked me out and now i cannot login on any char. Anyone else having this problem ? EDIT : launcher only lists 96 players now, so i guess a lot of people had this problem. THANK YOU CCP. ---
**Author:** ![Retainer\_of\_Souls](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/retainer_of_souls/32/249744_2.png) [@Retainer\_of\_Souls](https://forums.eveonline.com/u/Retainer_of_Souls)\ **Post date:** [July 17, 2018, 2:02pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/8 "2018-07-17T14:02:57Z")
Aye - first time it happened to me in an expensive ship (for me) ---
**Author:** ![Miner499er](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/miner499er/32/278580_2.png) [@Miner499er](https://forums.eveonline.com/u/Miner499er)\ **Post date:** [July 17, 2018, 2:03pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/9 "2018-07-17T14:03:19Z")
Yep, same here ---
**Author:** ![Dilligafmofo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dilligafmofo/32/306665_2.png) [@Dilligafmofo](https://forums.eveonline.com/u/Dilligafmofo)\ **Post date:** [July 17, 2018, 2:03pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/10 "2018-07-17T14:03:35Z")
Yup same here ---
**Author:** ![Dracvlad](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dracvlad/32/444126_2.png) [@Dracvlad](https://forums.eveonline.com/u/Dracvlad)\ **Post date:** [July 17, 2018, 2:03pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/11 "2018-07-17T14:03:51Z")
Yep, servers are borked… ---
**Author:** ![Boirdj](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/boirdj/32/80128_2.png) [@Boirdj](https://forums.eveonline.com/u/Boirdj)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/12 "2018-07-17T14:04:07Z")
Threadnought Incoming ---
**Author:** ![Dark\_Engraver](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dark_engraver/32/45178_2.png) [@Dark\_Engraver](https://forums.eveonline.com/u/Dark_Engraver)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/13 "2018-07-17T14:04:14Z")
EVE is err…I may be owed a bunch of excavators by some icelandic people ---
**Author:** ![Meridug\_Corvinus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/meridug_corvinus/32/85012_2.png) [@Meridug\_Corvinus](https://forums.eveonline.com/u/Meridug_Corvinus)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/14 "2018-07-17T14:04:21Z")
again? stopped this please!!! ---
**Author:** ![Dilligafmofo](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dilligafmofo/32/306665_2.png) [@Dilligafmofo](https://forums.eveonline.com/u/Dilligafmofo)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/15 "2018-07-17T14:04:32Z")
i heard it was for a hamster funeral ---
**Author:** ![Caterpil](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/caterpil/32/181073_2.png) [@Caterpil](https://forums.eveonline.com/u/Caterpil)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/16 "2018-07-17T14:04:37Z")
Server population just dropped from 20k+ to under 100. Looks like almost everyone lost connection. ---
**Author:** ![Nahir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nahir/32/421733_2.png) [@Nahir](https://forums.eveonline.com/u/Nahir)\ **Post date:** [July 17, 2018, 2:04pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/17 "2018-07-17T14:04:42Z")
Yarp ☹ ---
**Author:** ![Lacy\_van-Xzar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lacy_van-xzar/32/85018_2.png) [@Lacy\_van-Xzar](https://forums.eveonline.com/u/Lacy_van-Xzar)\ **Post date:** [July 17, 2018, 2:05pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/18 "2018-07-17T14:05:15Z")
Same here with tethers not working ---
**Author:** ![Nana\_Skalski](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nana_skalski/32/489985_2.png) [@Nana\_Skalski](https://forums.eveonline.com/u/Nana_Skalski)\ **Post date:** [July 17, 2018, 2:05pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/19 "2018-07-17T14:05:15Z")
EVE IS DEAD. ---
**Author:** ![Alexandra](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alexandra/32/507435_2.png) [@Alexandra](https://forums.eveonline.com/u/Alexandra)\ **Post date:** [July 17, 2018, 2:05pm UTC](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907/20 "2018-07-17T14:05:16Z")
“It’s as if a million hamsters cried out in terror and were suddenly silenced. I feel a lot of pilots got disconnected.” [Next page](https://forums.eveonline.com/t/2018-07-17-connectivity-server-issues/89907.md?page=2)