# 20220819 - Verbindungsprobleme (Deutschland) / Connection Issues (Germany)

**URL:** <https://forums.eveonline.com/t/20220819-verbindungsprobleme-deutschland-connection-issues-germany/374148>\
**Category:** Announcements\
**Tags:** official\
**Created:** [August 19, 2022, 3:04pm UTC](https://forums.eveonline.com/t/20220819-verbindungsprobleme-deutschland-connection-issues-germany/374148 "2022-08-19T15:04:16Z")\
**Posts on this page:** 1\
**Showing post:** 36

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**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\
**Post date:** [August 31, 2022, 3:37pm UTC](https://forums.eveonline.com/t/20220819-verbindungsprobleme-deutschland-connection-issues-germany/374148/36 "2022-08-31T15:37:35Z")

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Deutsche Telekom is now asking for more details; they need the exact timestamps of disconnect events to match up against their logs:

When you have a disconnect, please send us a support ticket with the following information:

- Confirmation that your ISP is Deutsche Telekom
- Your geographical location
- Your IP address
- The timestamp of the disconnect event (date and time as exact as you possibly can; in UTC timezone, EVE Time)
- The traceroute to TQ: `tracert tranquility.servers.eveonline.com` in a CMD window
- The Cloudflare colo info: `https://eveonline.com/cdn-cgi/trace` in a browser

If you are up for it, please look at [this post](https://forums.eveonline.com/t/our-servers-are-fine-everything-is-working-perfect/364523/12) about running a traceroute continuously, but then please don’t send us the entire output but rather at most three runs (before, during, and after disconnect).

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