# 30-31/01/2020 - Connectivity Issues

**URL:** <https://forums.eveonline.com/t/30-31-01-2020-connectivity-issues/214776>\
**Category:** General Discussion\
**Tags:** official\
**Created:** [January 30, 2020, 1:50pm UTC](https://forums.eveonline.com/t/30-31-01-2020-connectivity-issues/214776 "2020-01-30T13:50:42Z")\
**Posts on this page:** 1\
**Showing post:** 939

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**Author:** ![DeMichael\_Crimson](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/demichael_crimson/32/514115_2.png) [@DeMichael\_Crimson](https://forums.eveonline.com/u/DeMichael_Crimson)\
**Post date:** [February 1, 2020, 12:24pm UTC](https://forums.eveonline.com/t/30-31-01-2020-connectivity-issues/214776/939 "2020-02-01T12:24:42Z")

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I was having log-in problems after activating the Launcher, getting that old log-in screen with the connect button and a pop-up message saying ‘couldn’t connect’. So I opened the ‘Shared Cache’ menu in the Launcher and ‘Verified’ the integrity of all downloaded files, it purged somewhere around 1500 extra files, I then closed the launcher and reopened it and now have no problems logging into the game.

EDIT:

That was before Downtime, I just logged in and the same old log-in screen showed up with the same pop-up message, I just closed it and reactivated the launcher, no problem logging in this time.

Now about the chat issue, during Downtime I googled how to open a port in Win 10, I followed the directions and now in-game chat is working.

> **[How To Open Firewall Ports In Windows 10](https://www.tomshardware.com/news/how-to-open-firewall-ports-in-windows-10,36451.html)**
>
> If you want to open firewall ports in Windows 10, here’s how you do it.

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