# A letter to CCP and the Community **URL:** \ **Category:** General Discussion\ **Created:** [May 22, 2019, 8:05pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335 "2019-05-22T20:05:01Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Abruzzi\_Oskold](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/abruzzi_oskold/32/279259_2.png) [@Abruzzi\_Oskold](https://forums.eveonline.com/u/Abruzzi_Oskold)\ **Post date:** [May 22, 2019, 8:32pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/21 "2019-05-22T20:32:10Z")
> [@zander\_exvirus](#): > > Sorry, but I am not sure why ending the day at 11:00 instead of 00:00 is better or more simple. You are thinking in regard to your local situation, which is relevant to you and those who live around you. Down-time is common to **all** players, all across the globe. ---
**Author:** ![zander\_exvirus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zander_exvirus/32/189470_2.png) [@zander\_exvirus](https://forums.eveonline.com/u/zander_exvirus)\ **Post date:** [May 22, 2019, 8:33pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/22 "2019-05-22T20:33:31Z")
Im not saying its relevant here, im saying that if UTC is a universal clock, then why should EVE day end a odd UTC time rather then just UTC 00:00 ---
**Author:** ![Phoebe\_Obray](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/phoebe_obray/32/131942_2.png) [@Phoebe\_Obray](https://forums.eveonline.com/u/Phoebe_Obray)\ **Post date:** [May 22, 2019, 8:35pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/23 "2019-05-22T20:35:23Z")
> [@zander\_exvirus](#): > > Im not saying its relevant here, im saying that if UTC is a universal clock, then why should EVE day end a odd UTC time rather then just UTC 00:00 You made an assumption and you got it wrong. It happens, just accept it. ---
**Author:** ![Abruzzi\_Oskold](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/abruzzi_oskold/32/279259_2.png) [@Abruzzi\_Oskold](https://forums.eveonline.com/u/Abruzzi_Oskold)\ **Post date:** [May 22, 2019, 8:36pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/24 "2019-05-22T20:36:18Z")
I’d suggest move on and reflect about it in a month or two, maybe then it will make sense, when you are not so worked up about it. ---
**Author:** ![Eimar\_Akytamku](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/eimar_akytamku/32/86123_2.png) [@Eimar\_Akytamku](https://forums.eveonline.com/u/Eimar_Akytamku)\ **Post date:** [May 22, 2019, 8:38pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/25 "2019-05-22T20:38:53Z")
Remember when CCP screwed up after one of the in-game events, and made all the boosters expire 1 day too soon as opposed to when they said they would expire in the item description? Pepperidge Farm remembers. As do I. I lost 24 billion ISK from boosters that expired 1 day earlier than when they were suppose to, because one of the programmers made a ‘mistake’. I petitioned for it. Was denied reimbursement for the ISK I had invested. Even though it was entirely CCPs fault, and I couldn’t have done anything to prevent it myself. Doubt CCP will give a jack ass about those who missed out on the 1 mil SP reward due to the event deadline being vague. Even if it’s on CCP. ---
**Author:** ![Rocket\_Hellfire](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rocket_hellfire/32/396905_2.png) [@Rocket\_Hellfire](https://forums.eveonline.com/u/Rocket_Hellfire)\ **Post date:** [May 22, 2019, 8:39pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/26 "2019-05-22T20:39:28Z")
It was a bait and switch. CCP lied. “Consecutive log-ins not necessary…” … End of story. They owe all Omegas everything. Legally they’d be drawn and quartered in a court for their ambiguity. ---
**Author:** ![Buoytender\_Bob](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/buoytender_bob/32/374377_2.png) [@Buoytender\_Bob](https://forums.eveonline.com/u/Buoytender_Bob)\ **Post date:** [May 22, 2019, 8:40pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/27 "2019-05-22T20:40:29Z")
Since promotional events run year around, you need to have a time marker that is independent of seasonal clock changes (DST). In addition, rule changes or additions can only be injected during downtime (regular or emergency). The use of downtime as the standard for day change only makes logical sense. ---
**Author:** ![Kezrai\_Charzai](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kezrai_charzai/32/394578_2.png) [@Kezrai\_Charzai](https://forums.eveonline.com/u/Kezrai_Charzai)\ **Post date:** [May 22, 2019, 8:45pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/28 "2019-05-22T20:45:27Z")
OP: I can completely understand that people are unhappy about missing more than 2 days over an 18 day span. That is indeed a pretty tight schedule. However, there is no way in heck that CCP is going to reimburse thousands of people who apply individually with their reason why they missed days. It’s not really even reasonable (IMO) to expect them to do so. The event and timing **was badly designed**. It was _particularly_ badly designed given that it was supposed to be an anniversary, client appreciation, loyalty reward event. They compounded the bad design with poor communication and assuming everyone knew ‘how they did things’. But there ain’t no way they are fixing that now. Complain all you like about poor event design. Let CCP know on Twitter, on Facebook, on Reddit, get sky-writing planes to fly over major cities with your message. Demand they do better. But expect a fix now? That’s just crazy talk, tbh. ---
**Author:** ![Buoytender\_Bob](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/buoytender_bob/32/374377_2.png) [@Buoytender\_Bob](https://forums.eveonline.com/u/Buoytender_Bob)\ **Post date:** [May 22, 2019, 8:48pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/29 "2019-05-22T20:48:32Z")
It WAS badly designed and promoted. Quick, have CCP assemble the Community Relations team to improve future…oh, that’s right… ---
**Author:** ![Rich\_Darine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rich_darine/32/438327_2.png) [@Rich\_Darine](https://forums.eveonline.com/u/Rich_Darine)\ **Post date:** [May 22, 2019, 8:57pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/30 "2019-05-22T20:57:24Z")
Eve players must be generally very stupid I dunno how you fail to understand logging in sixteen out of eighteen days. ezpz ---
**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\ **Post date:** [May 22, 2019, 9:01pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/31 "2019-05-22T21:01:17Z")
> [@zander\_exvirus](#): > > Based on the advertizing I saw, nowhere where CCP promoted the event did it say that the event would end at downtime and not at the end of the day. Typically, when a company creates a event, such as a sale, they say it last from date A to date B. Simple enough, but that’s the thing that CCP did wrong and what hurt most people. When a company does this, they mean that the sale starts from 00:00 (or 12:00 am) on date A and ends at 23:59 (11:59 pm) on date B, or as soon as date B turns to the next day. For example, the event lasted from May 2nd to May 20th, therefor the event should have lasted from 00:00 on May 2nd to 23:59 on May 20th, or 00:00 on the 21st. Ending it at downtime makes no sense from a business perspective. Instead of ending it at a normal time for a business event they ended it at downtime. It’s like having a coupon that last from July 9-12 and it ending on 11:00 am on the 12th, to be honest, it doesn’t make much sense at all, but please correct me if I am wrong. You are wrong. ![WoW%20event](https://global.discourse-cdn.com/eveonline/original/3X/5/2/52d0539dd8cb7feb73e5351b0439edd692659ca0.jpeg) I just took a look at the events page from World of Warcraft. It has the dates of the events. But does it show the time? What time, exactly, on June 21st, does the event begin at? What time does it end? Clicking the “learn more” button gives no details about this, either. Furthermore, CCP did state that the event would begin _ **at downtime** _ on May 2nd. > **[XVI Anniversary – Join The Celebrations! | EVE Online](https://www.eveonline.com/news/view/xvi-anniversary-join-the-celebrations)** > > Check out this news item for more information on the XVI anniversary celebrations, and how you can claim your daily rewards! > EVE’s sixteenth anniversary has kicked off with _ **daily downtime today** _ and will run through until May 20th! And yes, it makes perfect sense from a business perspective. The server runs every day, but it actually doesnt run every minute. It closes down on downtime, during 11:00 AM UTC, to usually around 11:15 AM UTC. They chose that time to reset the event, because they are working, they are there on-site, and its the middle of their workday, allowing them to be able to react to anything wrong. > [@zander\_exvirus](#): > > It is awkward as hell to have it end at downtime since it is in the middle of the UTC day. In my opinion, that needs to change and it needs to end/begin at the end at the EVE (or UTC) day. ANY time you choose, will be awkward for SOMEONE. ---
**Author:** ![Aedaxus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aedaxus/32/393915_2.png) [@Aedaxus](https://forums.eveonline.com/u/Aedaxus)\ **Post date:** [May 22, 2019, 9:02pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/32 "2019-05-22T21:02:50Z")
I told CCP they now have to work at night for giveaways als have to reboot at night. Who is going to pay all that overtime for free stuff? All you had to do was log in every day. And if you were too ignorant about downtime, they gave you a few days buffer. You failed to understand the system. They added a few days buffer and you still failed. All I can say is HTFU. ---
**Author:** ![Terak\_Romaller](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/terak_romaller/32/374271_2.png) [@Terak\_Romaller](https://forums.eveonline.com/u/Terak_Romaller)\ **Post date:** [May 22, 2019, 9:05pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/33 "2019-05-22T21:05:57Z")
> [@zander\_exvirus](#): > > and I asked a friend to login for me, and he did, From the EULA "You may not share your Account with anyone, or allow anyone other than you personally (or your minor child, if you have registered an Account on behalf of your minor child) to access or use your Account. " ---
**Author:** ![Zerpico](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zerpico/32/502479_2.png) [@Zerpico](https://forums.eveonline.com/u/Zerpico)\ **Post date:** [May 22, 2019, 9:09pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/34 "2019-05-22T21:09:39Z")
The counter was misleading, it told my I still had 1 day but it ended at the start of that day… Very pissed at this. Filed a ticket that sent me a MASS email relining that basically I’m an idiot and they can’t help me with that. This was a major troll event. ---
**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\ **Post date:** [May 22, 2019, 9:11pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/35 "2019-05-22T21:11:56Z")
> [@Zerpico](#): > > it told my I still had 1 day but it ended at the start of that day… Very pissed at this You did. You had 1 more day, and you were on that day. ---
**Author:** ![Abruzzi\_Oskold](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/abruzzi_oskold/32/279259_2.png) [@Abruzzi\_Oskold](https://forums.eveonline.com/u/Abruzzi_Oskold)\ **Post date:** [May 22, 2019, 9:14pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/36 "2019-05-22T21:14:03Z")
> [@Zerpico](#): > > The counter was misleading, it told my I still had 1 day but it ended at the start of that day… Very pissed at this. Filed a ticket that sent me a MASS email relining that basically I’m an idiot and they can’t help me with that. This was a major troll event. It would be worse if it said you had no days left, with still time to participate. ---
**Author:** ![Xuxe\_Xu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xuxe_xu/32/464660_2.png) [@Xuxe\_Xu](https://forums.eveonline.com/u/Xuxe_Xu)\ **Post date:** [May 22, 2019, 9:29pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/37 "2019-05-22T21:29:37Z")
[![Imgur](https://global.discourse-cdn.com/eveonline/original/3X/8/5/85b5106cda2af993feea81a1873a290dd18c3d74.gif "Imgur") ](https://imgur.com/2lRsNk4) [![Imgur](https://global.discourse-cdn.com/eveonline/original/3X/f/f/ff53af97ed3c997bb8762bcc8ab07ecc999392e0.gif "Imgur") ](https://imgur.com/nMGWz3S) [![Imgur](https://global.discourse-cdn.com/eveonline/original/3X/6/e/6e69dd2439bebb965e9bd767fa390b3179006ffa.gif "Imgur") ](https://imgur.com/zWgidZW) [![Imgur](https://global.discourse-cdn.com/eveonline/original/3X/4/f/4f586c0c054d9c6e2cae954fa11889f013a71a2e.gif "Imgur") ](https://imgur.com/42InU2e) [![Imgur](https://global.discourse-cdn.com/eveonline/original/3X/6/f/6fb9006fca60708e08e31e0b877357fbc0ec2c19.jpeg "Imgur") ](https://imgur.com/QvBRVBU) ---
**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\ **Post date:** [May 22, 2019, 9:38pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/38 "2019-05-22T21:38:50Z")
> [@Terak\_Romaller](#): > > "You may not share your Account with anyone, or allow anyone other than you personally (or your minor child, if you have registered an Account on behalf of your minor child) to access or use your Account. " Maybe his friend is his son. Maybe thats the only friend he has. Have some pity on him, for christs sake. ---
**Author:** ![Cypherous](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cypherous/32/499883_2.png) [@Cypherous](https://forums.eveonline.com/u/Cypherous)\ **Post date:** [May 22, 2019, 9:45pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/39 "2019-05-22T21:45:41Z")
> [@zander\_exvirus](#): > > It is awkward as hell to have it end at downtime since it is in the middle of the UTC day. In my opinion, that needs to change and it needs to end/begin at the end at the EVE (or UTC) day Downtime IS the start/end of the EVE day though, thats the point ---
**Author:** ![Dread\_Saboteur](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dread_saboteur/32/270709_2.png) [@Dread\_Saboteur](https://forums.eveonline.com/u/Dread_Saboteur)\ **Post date:** [May 22, 2019, 9:50pm UTC](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335/40 "2019-05-22T21:50:40Z")
Hello dear sore losers! Next time make an effort and log in for a minute if you want free ■■■■. CCP relies on these metrics to show their overlords and make them happy. If overlords aren’t happy no more EVE for anyone [Previous page](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335.md?page=1) [Next page](https://forums.eveonline.com/t/a-letter-to-ccp-and-the-community/161335.md?page=3)