# Account stuck in Alpha even tho my subscription has renewed successfully **URL:** \ **Category:** General Issues\ **Created:** [November 27, 2018, 8:22am UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179 "2018-11-27T08:22:48Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Jezabela](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jezabela/32/108410_2.png) [@Jezabela](https://forums.eveonline.com/u/Jezabela)\ **Post date:** [November 27, 2018, 8:22am UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/1 "2018-11-27T08:22:48Z")
Hi folks, On Sunday I received an email confirming my subscription had been successfully renewed, but when I logged in a few minutes later my account had reverted to Alpha, I’ve logged in regularly since and it remains in Alpha. Is there a work around for this? Secondly, I submitted a support ticket on Sunday and have heard nothing other than an automated response since, This is the first ticket I’ve submitted, so I unaware of the process. What kind of delay can I expect for this to be resolved? ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [November 28, 2018, 5:10am UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/2 "2018-11-28T05:10:47Z")
It really depends on how many tickets were submitted before you, and the urgency of the situation. Clearly Paying for Omega and staying alpha is an issue, and hopefully within a few days you should get a response. ---
**Author:** ![Jezabela](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jezabela/32/108410_2.png) [@Jezabela](https://forums.eveonline.com/u/Jezabela)\ **Post date:** [November 28, 2018, 8:11am UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/3 "2018-11-28T08:11:35Z")
Thanks for the reply Geo, It’s been 3 days now and I still haven’t even had a non-automated response from CCP. Not sure if I should quote these numbers here, but at this point I just want to alert CCP to my problem… bug report: EBR 165180 ticket number: 818311 ---
**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\ **Post date:** [November 28, 2018, 11:31am UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/4 "2018-11-28T11:31:55Z")
Checking on this, sorry for the delay. ---
**Author:** ![Jezabela](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jezabela/32/108410_2.png) [@Jezabela](https://forums.eveonline.com/u/Jezabela)\ **Post date:** [November 28, 2018, 12:31pm UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/5 "2018-11-28T12:31:45Z")
Thanks very much for sorting this out, it’s much appreciated and the bonus omega time is very generous. Could you tell me if there’s a way to get back the lost training days (my skill queue had nothing an alpha could train in it). ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [February 26, 2019, 12:31pm UTC](https://forums.eveonline.com/t/account-stuck-in-alpha-even-tho-my-subscription-has-renewed-successfully/123179/6 "2019-02-26T12:31:47Z")
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