# Account Stuck On Authenticating **URL:** \ **Category:** General Discussion\ **Created:** [June 20, 2026, 5:58pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646 "2026-06-20T17:58:06Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 5:58pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/1 "2026-06-20T17:58:06Z")
![image](https://global.discourse-cdn.com/eveonline/original/4X/4/b/a/4ba83084d205dbc1aa2611e58f4eb7265aba275d.jpeg) ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [June 20, 2026, 6:19pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/2 "2026-06-20T18:19:46Z")
Click the yellow word: here. ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 6:21pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/3 "2026-06-20T18:21:29Z")
thats the thing. i could launch and play another mmo, the old republic with zero issues but this is isolated to eve only ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [June 20, 2026, 6:22pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/4 "2026-06-20T18:22:43Z")
[https://support.eveonline.com](https://support.eveonline.com) ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 6:24pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/5 "2026-06-20T18:24:01Z")
tried. they dont respond ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [June 20, 2026, 6:25pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/6 "2026-06-20T18:25:06Z")
![image](https://global.discourse-cdn.com/eveonline/original/4X/d/e/d/ded567ff55a6d45f0b73a4c7d6ecebf7f69de573.png) ---
**Author:** ![Denise\_Hoffstatter](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/denise_hoffstatter/32/473002_2.png) [@Denise\_Hoffstatter](https://forums.eveonline.com/u/Denise_Hoffstatter)\ **Post date:** [June 20, 2026, 6:34pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/7 "2026-06-20T18:34:38Z")
Try to remove the account from the launcher, and then, after a restart readd it … ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 6:36pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/8 "2026-06-20T18:36:57Z")
tried it, tried to log into the steam account and same error ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 6:40pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/9 "2026-06-20T18:40:49Z")
tried to reinstall, still same error ---
**Author:** ![Hatch\_Nasty](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatch_nasty/32/512820_2.png) [@Hatch\_Nasty](https://forums.eveonline.com/u/Hatch_Nasty)\ **Post date:** [June 20, 2026, 7:30pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/10 "2026-06-20T19:30:19Z")
Can you login with your credentials on [store.eveonline.com](http://store.eveonline.com) or any other [eveonline.com](http://eveonline.com) website? ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 7:37pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/11 "2026-06-20T19:37:04Z")
I can but its not allowing me to play the game. This was all fine until i subbed and then this issues started ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [June 20, 2026, 7:38pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/12 "2026-06-20T19:38:16Z")
Have you clicked the yellow text that says click here? ---
**Author:** ![CDR\_Cipher1965](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cdr_cipher1965/32/501559_2.png) [@CDR\_Cipher1965](https://forums.eveonline.com/u/CDR_Cipher1965)\ **Post date:** [June 20, 2026, 7:39pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/13 "2026-06-20T19:39:58Z")
I have, tried those. support gave me bare minimal response and then nothing. mentioned something of a google dns but i asked for help and silence. I really do not know what the hell is going on. this issues is isolated to just eve ---
**Author:** ![Denise\_Hoffstatter](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/denise_hoffstatter/32/473002_2.png) [@Denise\_Hoffstatter](https://forums.eveonline.com/u/Denise_Hoffstatter)\ **Post date:** [June 20, 2026, 7:48pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/14 "2026-06-20T19:48:36Z")
try it with Cloudflare Warp [Cloudflare WARP - Download - CHIP](https://www.chip.de/downloads/Cloudflare-WARP_182948020.html) ---
**Author:** ![Hatch\_Nasty](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hatch_nasty/32/512820_2.png) [@Hatch\_Nasty](https://forums.eveonline.com/u/Hatch_Nasty)\ **Post date:** [June 20, 2026, 7:50pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/15 "2026-06-20T19:50:24Z")
If your credentials work on the EVE websites that means they’re valid, so that’s good (your account hasn’t been compromised or something). The “connection failed” error indicates your computer couldn’t connect to the EVE servers. This could mean one of two things: 1. You can’t resolve the DNS names for the EVE servers (i.e., translate name to IP). 2. There is a failure in connection somewhere in the windy Internet path between your computer and the EVE servers. For item 1, you can try different DNS servers. As support alluded to, Google DNS is publicly accessible. The IP address is `8.8.8.8`. You could also use Cloudflare DNS, which is `1.1.1.1`. You can change these in your computer’s network settings. For item 2, if EVE worked until recently, the failure might be a temporary issue. Try waiting, and see if it resolves. Also, make sure you don’t have a VPN client active when trying to play the game. That can sometimes cause a problem as well. ---
**Author:** ![Lucy\_Alfrir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lucy_alfrir/32/382506_2.png) [@Lucy\_Alfrir](https://forums.eveonline.com/u/Lucy_Alfrir)\ **Post date:** [June 20, 2026, 7:56pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/16 "2026-06-20T19:56:26Z")
All the cool kids use `9.9.9.9` ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [June 20, 2026, 9:17pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/17 "2026-06-20T21:17:14Z")
> [@CDR\_Cipher1965](#): > > mentioned something of a google dns I’m sure there was more to that message. If you want technical support, you need to read what was written and communicate clearly. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [September 18, 2026, 9:17pm UTC](https://forums.eveonline.com/t/account-stuck-on-authenticating/513646/18 "2026-09-18T21:17:58Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.