# Authenticator **URL:** \ **Category:** EVE Launcher\ **Created:** [June 26, 2018, 7:06pm UTC](https://forums.eveonline.com/t/authenticator/85362 "2018-06-26T19:06:04Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Norsk\_Maelstrom](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/norsk_maelstrom/32/392116_2.png) [@Norsk\_Maelstrom](https://forums.eveonline.com/u/Norsk_Maelstrom)\ **Post date:** [June 26, 2018, 7:06pm UTC](https://forums.eveonline.com/t/authenticator/85362/1 "2018-06-26T19:06:05Z")
I cant launch my games due to no longer having authenticator on my new phone. I cant log in and change anything on the website or turn off my authenticator settings because I don’t have an authenticator code. Ive submitted support ticket, nothing heard all day. Anyone else had this issue. ---
**Author:** ![Norsk\_Maelstrom](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/norsk_maelstrom/32/392116_2.png) [@Norsk\_Maelstrom](https://forums.eveonline.com/u/Norsk_Maelstrom)\ **Post date:** [June 26, 2018, 10:48pm UTC](https://forums.eveonline.com/t/authenticator/85362/2 "2018-06-26T22:48:49Z")
HELP me CCP your my only hope: 😯 ---
**Author:** ![Norsk\_Maelstrom](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/norsk_maelstrom/32/392116_2.png) [@Norsk\_Maelstrom](https://forums.eveonline.com/u/Norsk_Maelstrom)\ **Post date:** [June 27, 2018, 5:56am UTC](https://forums.eveonline.com/t/authenticator/85362/3 "2018-06-27T05:56:50Z")
Ime not sure why I pay you for 14 accounts your customer service is horrible, 24 Hours and nothing on my support ticket. ---
**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\ **Post date:** [June 27, 2018, 8:36am UTC](https://forums.eveonline.com/t/authenticator/85362/4 "2018-06-27T08:36:02Z")
> **[How to move Google Authenticator to a new device](https://www.cnet.com/how-to/how-to-move-google-authenticator-to-a-new-device/)** > > Using two-step verification is a smart way to help protect your data on Google. Follow these steps to move the app to your new mobile device. ---
**Author:** ![Steve\_Ronuken](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/steve_ronuken/32/373894_2.png) [@Steve\_Ronuken](https://forums.eveonline.com/u/Steve_Ronuken)\ **Post date:** [June 27, 2018, 11:49am UTC](https://forums.eveonline.com/t/authenticator/85362/5 "2018-06-27T11:49:19Z")
While it won’t help you with your current situation (that’s support ticket territory only I’m afraid), in future what I recommend is: Use Authy for your token storage, configured with backup. That way, as long as you have the same phone number, you can retrieve your tokens. (you can also get them on your computer, or other device) Also, keep a copy of each of the tokens in your password store. They’re the long string under the QR code. This can be entered into any compatible TOTP application to generate tokens. (the QR code is just this token in a graphical form) ---
**Author:** ![Norsk\_Maelstrom](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/norsk_maelstrom/32/392116_2.png) [@Norsk\_Maelstrom](https://forums.eveonline.com/u/Norsk_Maelstrom)\ **Post date:** [June 27, 2018, 8:10pm UTC](https://forums.eveonline.com/t/authenticator/85362/6 "2018-06-27T20:10:15Z")
I know the issue is all my fault, but ya figure on the second day of the ticket you might have heard something back. ---
**Author:** ![Thematic\_Chaos\_Eto](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/thematic_chaos_eto/32/424283_2.png) [@Thematic\_Chaos\_Eto](https://forums.eveonline.com/u/Thematic_Chaos_Eto)\ **Post date:** [July 1, 2018, 9:38am UTC](https://forums.eveonline.com/t/authenticator/85362/7 "2018-07-01T09:38:44Z")
But if they arent looking at the support tickets - how do we get this resolved? II have this same issue since I changed phones… And I have no idea what happened to any back up codes either 😕 ---
**Author:** ![Steve\_Ronuken](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/steve_ronuken/32/373894_2.png) [@Steve\_Ronuken](https://forums.eveonline.com/u/Steve_Ronuken)\ **Post date:** [July 1, 2018, 1:34pm UTC](https://forums.eveonline.com/t/authenticator/85362/8 "2018-07-01T13:34:14Z")
You put in the support ticket on [support.eveonline.com](http://support.eveonline.com)? ---
**Author:** ![Thematic\_Chaos\_Eto](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/thematic_chaos_eto/32/424283_2.png) [@Thematic\_Chaos\_Eto](https://forums.eveonline.com/u/Thematic_Chaos_Eto)\ **Post date:** [July 1, 2018, 2:00pm UTC](https://forums.eveonline.com/t/authenticator/85362/9 "2018-07-01T14:00:45Z")
yes I did I had the automated response, but nothing else as yet - am not currently TOO worried - unless the OP here has not had his issue sorted yet ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [September 29, 2018, 2:00pm UTC](https://forums.eveonline.com/t/authenticator/85362/10 "2018-09-29T14:00:48Z")
Closed on September 29, 2018, 2:00pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.