# Black screen leading to machine crash on undock **URL:** \ **Category:** Mac OS\ **Created:** [October 26, 2021, 3:27pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231 "2021-10-26T15:27:10Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![James\_Cameron\_Ormand](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/james_cameron_ormand/32/294085_2.png) [@James\_Cameron\_Ormand](https://forums.eveonline.com/u/James_Cameron_Ormand)\ **Post date:** [October 26, 2021, 3:27pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/1 "2021-10-26T15:27:10Z")
Occasionally over recent weeks since the native mac release I have been getting a black screen on undock. Then, after about 4 minutes, my mac locks up and after another few moments does a forced crash restart. I have done the usual redownload, install and also validate cache but can not ‘lock down’ the reasons or attributes associated with the fault to give a clear direction to the fault finding. Curiously this issue is random between my two characters, affecting which one it chooses without appearing to have pattern. Thoughts anyone? ---
**Author:** ![CCP\_Caffeine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_caffeine/32/387016_2.png) [@CCP\_Caffeine](https://forums.eveonline.com/u/CCP_Caffeine)\ **Post date:** [November 1, 2021, 2:19pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/2 "2021-11-01T14:19:50Z")
Hi If you don’t have a [EBR](https://community.eveonline.com/support/test-servers/bug-reporting/) ticket, please create one with as many details as possible (macOS version, hardware etc). We can try to reproduce it internally. If you do, let me know the number. ---
**Author:** ![Flying\_Squidwolf](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/flying_squidwolf/32/242451_2.png) [@Flying\_Squidwolf](https://forums.eveonline.com/u/Flying_Squidwolf)\ **Post date:** [December 24, 2021, 1:50pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/3 "2021-12-24T13:50:02Z")
Hi there, I also have the exact same problem. I’ve reinstalled the client completely (ensuring there is no trace in Library folders, etc) but it still does the same thing, despite the new update. Currently it is unplayable since the Native client was rolled out, is the Wine client still available somewhere? (I’ll open a ticket) ---
**Author:** ![Sea\_Prior](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sea_prior/32/308909_2.png) [@Sea\_Prior](https://forums.eveonline.com/u/Sea_Prior)\ **Post date:** [February 19, 2022, 7:24pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/4 "2022-02-19T19:24:24Z")
Did a support ticket get created for this? I’m also experiencing **very** **consistent** crashes upon undock or system change of characters on one account – although I play on two other accounts on this same machine without issue. ---
**Author:** ![CCP\_Caffeine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_caffeine/32/387016_2.png) [@CCP\_Caffeine](https://forums.eveonline.com/u/CCP_Caffeine)\ **Post date:** [February 25, 2022, 2:17pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/5 "2022-02-25T14:17:16Z")
If you have created tickets, please let me know the ticket reference. We really need system specifications and as many details as possible to try and reproduce this. Many thanks ---
**Author:** ![Sea\_Prior](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sea_prior/32/308909_2.png) [@Sea\_Prior](https://forums.eveonline.com/u/Sea_Prior)\ **Post date:** [March 2, 2022, 7:55pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/6 "2022-03-02T19:55:19Z")
Thank you CCP\_Caffeine – I have captured the details from such a kernel panic tonight and including them in EBR-231301. Unfortunately I don’t have a lot of info for the repro steps, as it just happens. But I have included hardware info and OS version, etc. ---
**Author:** ![Sea\_Prior](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sea_prior/32/308909_2.png) [@Sea\_Prior](https://forums.eveonline.com/u/Sea_Prior)\ **Post date:** [March 3, 2022, 11:26am UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/7 "2022-03-03T11:26:58Z")
Investigating this a bit further, I did find a similar crash that affects hundreds of Mac WoW users: > **[Crashing, freezing, and stuttering after 8.3 \[Intel GPUs\]](https://us.forums.blizzard.com/en/wow/t/crashing-freezing-and-stuttering-after-83-intel-gpus/411134/2090)** > > intel gpu users are kinda in a jam no matter what. AMD users have mixed results with situationn being worse higher the macOS version. nvidia users have no issues at all from what I see The thread indicates that disabling particle effects was a workaround for at least some users. I did try this last night and unfortunately still encountered the crash on undock, but wanted to at least offer this link in case it helps other folks, or furthers CCP get to the root cause. ---
**Author:** ![recursivetree](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/recursivetree/32/260962_2.png) [@recursivetree](https://forums.eveonline.com/u/recursivetree)\ **Post date:** [March 13, 2022, 12:54pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/8 "2022-03-13T12:54:43Z")
I have exactly the same issue. it is really game breaking, e.g. I can’t really use jump freighers or blockade runners anymore. I can’t help with reproducing it, it just happens from time to time(maybe a 20% chance of it happening?) I’m on mac os monterey, 2019 mac book pro with an i5 and intel iris plus graphics 655 Maybe worthwhile to note: It seems like only the graphics crash, as discord keeps working while the system is frozen ---
**Author:** ![CCP\_Caffeine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_caffeine/32/387016_2.png) [@CCP\_Caffeine](https://forums.eveonline.com/u/CCP_Caffeine)\ **Post date:** [March 13, 2022, 11:00pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/9 "2022-03-13T23:00:42Z")
Please file an EBR if you’ve not already done so, with as many system details as possible. Ideally from the client after a crash and you have restarted the game. If you have any reproduction steps, then please include these as they will help us to reproduce. We’re trying to find as many common factors as possible between those who are experiencing this issue. We don’t have reproduction right now, as it seems to be _very_ system-specific (hardware, os, etc…). ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [June 11, 2022, 11:00pm UTC](https://forums.eveonline.com/t/black-screen-leading-to-machine-crash-on-undock/334231/10 "2022-06-11T23:00:54Z")
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