# Cannot stay connected for more than a few minutes D/C **URL:** \ **Category:** General Issues\ **Created:** [May 8, 2020, 4:00pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540 "2020-05-08T16:00:56Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![billy\_kideer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/billy_kideer/32/204357_2.png) [@billy\_kideer](https://forums.eveonline.com/u/billy_kideer)\ **Post date:** [May 9, 2020, 8:14pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/41 "2020-05-09T20:14:48Z")
For sure, waiting for them to get back in touch. ---
**Author:** ![Chief\_More](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chief_more/32/204133_2.png) [@Chief\_More](https://forums.eveonline.com/u/Chief_More)\ **Post date:** [May 10, 2020, 12:44am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/42 "2020-05-10T00:44:47Z")
I ended up signing up for a VPN, so I am able to login. Hopefully they will get this sorted out, so I can cancel before they charge me again. ---
**Author:** ![ez\_2002](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ez_2002/32/204455_2.png) [@ez\_2002](https://forums.eveonline.com/u/ez_2002)\ **Post date:** [May 10, 2020, 4:12am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/44 "2020-05-10T04:12:40Z")
confirm here in South East Michigan … I am on WOW (wideopenwest) and experienced issue. I then tried using my Tmobile hotspot and it works. ---
**Author:** ![Zimmorales](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zimmorales/32/188542_2.png) [@Zimmorales](https://forums.eveonline.com/u/Zimmorales)\ **Post date:** [May 10, 2020, 4:19am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/45 "2020-05-10T04:19:08Z")
I put in a ticket a couple days ago, ccp pretty much ignoring me now. ---
**Author:** ![Arrothin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/arrothin/32/282440_2.png) [@Arrothin](https://forums.eveonline.com/u/Arrothin)\ **Post date:** [May 10, 2020, 5:26am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/46 "2020-05-10T05:26:45Z")
It seems like wide open west isp has been black listed by ccp in our area or something… 🤷🏻‍♂️ ---
**Author:** ![Sumlayen\_Chanlin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sumlayen_chanlin/32/204134_2.png) [@Sumlayen\_Chanlin](https://forums.eveonline.com/u/Sumlayen_Chanlin)\ **Post date:** [May 10, 2020, 12:39pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/47 "2020-05-10T12:39:34Z")
In west Ga and have WoW as my isp ---
**Author:** ![Griffith\_Caldron](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/griffith_caldron/32/203076_2.png) [@Griffith\_Caldron](https://forums.eveonline.com/u/Griffith_Caldron)\ **Post date:** [May 10, 2020, 4:30pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/48 "2020-05-10T16:30:33Z")
I put in a ticket with WOW! Customer support to see what’s up. Hopefully they get back to me. It seems like CCP’s new service doesn’t like us very much. ---
**Author:** ![Chief\_More](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chief_more/32/204133_2.png) [@Chief\_More](https://forums.eveonline.com/u/Chief_More)\ **Post date:** [May 10, 2020, 6:23pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/49 "2020-05-10T18:23:38Z")
Yeah, I haven’t heard anything new since yesterday. I recommend using a VPN, if possible. I’ve been able to function as normal whilst using it. I’m sure if I turn it off I still wouldn’t be able to login. ---
**Author:** ![Nugy](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nugy/32/204601_2.png) [@Nugy](https://forums.eveonline.com/u/Nugy)\ **Post date:** [May 10, 2020, 8:07pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/50 "2020-05-10T20:07:56Z")
Same im a WoW customer too. Have not been able to stay connected for three days now ---
**Author:** ![Gina\_Dupree](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gina_dupree/32/204615_2.png) [@Gina\_Dupree](https://forums.eveonline.com/u/Gina_Dupree)\ **Post date:** [May 10, 2020, 9:41pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/51 "2020-05-10T21:41:05Z")
WoW customer here too… unable to stay connected for more than a couple minutes since just after DT May 8 ☹ ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 11, 2020, 1:28am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/52 "2020-05-11T01:28:05Z")
Thank you all for the reports; we have indeed in particular heard about reports from customer of WOW! Internet. If you are a customer of WOW! then I want to recommend that you send in a support request to WOW! and ask them in turn to contact Cloudflare support, who have been trying to reach them for the past few days. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 11, 2020, 1:37am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/53 "2020-05-11T01:37:34Z")
Also kindly send us here at CCP a support request (please **don’t** post here as we need details on your network and location). Please include in your report: - Your public IP address that you are connecting from - Your Internet Service Provider - Your geographical location (city, state, country as applicable) - traceroute / tracert to [tranquility.servers.eveonline.com](http://tranquility.servers.eveonline.com) - traceroute / tracert to 172.65.201.188 Screenshots and other details of the errors are appreciated as well. Please note that your public IP address is not of the form 192.168.1.10 or 10.1.1.20, rather visit a site like [https://www.whatismyip.com/](https://www.whatismyip.com/) or [https://myip.is/](https://myip.is/) to find where you are connecting from. ---
**Author:** ![Langbard\_Vafud](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/langbard_vafud/32/204232_2.png) [@Langbard\_Vafud](https://forums.eveonline.com/u/Langbard_Vafud)\ **Post date:** [May 11, 2020, 12:25pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/55 "2020-05-11T12:25:37Z")
> [@Arrothin](#): > > It seems like wide open west isp has been black listed by ccp in our area or something… 🤷🏻‍♂️ I also have WOW, but I can connect if I use a VPN to France and then connect. I think CCP is blocking the connection. This happened after they made changes because of the DDoS. ---
**Author:** ![Griffith\_Caldron](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/griffith_caldron/32/203076_2.png) [@Griffith\_Caldron](https://forums.eveonline.com/u/Griffith_Caldron)\ **Post date:** [May 11, 2020, 12:40pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/56 "2020-05-11T12:40:47Z")
> [@CCP\_Explorer](#): > > Thank you all for the reports; we have indeed in particular heard about reports from customer of WOW! Internet. > > If you are a customer of WOW! then I want to recommend that you send in a support request to WOW! and ask them in turn to contact Cloudflare support, who have been trying to reach them for the past few days. I have submitted a second contact request with them. They are a bit understaffed due to COVID-19, but hopefully they respond today. If they do not, I will try and give them a call. I urge all other WOW! Internet customers to do the same. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 11, 2020, 1:26pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/57 "2020-05-11T13:26:47Z")
> [@Langbard\_Vafud](#): > > I also have WOW, but I can connect if I use a VPN to France and then connect. I think CCP is blocking the connection. This happened after they made changes because of the DDoS. We, as in CCP Games, are not blocking the connection. There is some interaction between WOW! and Cloudflare that is causing this. Cloudflare has seen this other customers of theirs in this area and are investigating but the resolution hinges on the network admins of WOW! and Cloudflare to get together to fix this. If you VPN to France then you surface towards Cloudflare on a different network. ---
**Author:** ![Chief\_More](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chief_more/32/204133_2.png) [@Chief\_More](https://forums.eveonline.com/u/Chief_More)\ **Post date:** [May 11, 2020, 2:32pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/58 "2020-05-11T14:32:50Z")
I will contact WOW! as well. On my support ticket to CCP I mentioned that I used a VPN to get in and the GM marked the issue as resolved – my mistake, but we shouldn’t have to pay more to play a game we already pay to play. I don’t know if it’s something that the ISP needs to resolve, but I wouldn’t call it resolved until we can login without a VPN. Let’s hope WOW can do something on their end. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 11, 2020, 3:05pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/59 "2020-05-11T15:05:56Z")
> [@Chief\_More](#): > > Let’s hope WOW can do something on their end. I’m quite confident that one the network admins of WOW! and Cloudflare get together then they will resolve this. ---
**Author:** ![Mysterii](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mysterii/32/304757_2.png) [@Mysterii](https://forums.eveonline.com/u/Mysterii)\ **Post date:** [May 11, 2020, 8:57pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/60 "2020-05-11T20:57:55Z")
I am on WOW! as well here in West Central Georgia and am getting the same issues as well. I agree I shouldn’t have to get a VPN to play this game… this is getting a bit ridiculous. ---
**Author:** ![Langbard\_Vafud](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/langbard_vafud/32/204232_2.png) [@Langbard\_Vafud](https://forums.eveonline.com/u/Langbard_Vafud)\ **Post date:** [May 11, 2020, 8:59pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/61 "2020-05-11T20:59:38Z")
> [@CCP\_Explorer](#): > > > [@Chief\_More](#): > > > > Let’s hope WOW can do something on their end. > > I’m quite confident that one the network admins of WOW! and Cloudflare get together then they will resolve this. I’m quite confident that they’ll just brush it off and say “everything is good on our end” like CCP is doing. The only people I’m aware that made any changes to their network recently was CCP. ---
**Author:** ![Langbard\_Vafud](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/langbard_vafud/32/204232_2.png) [@Langbard\_Vafud](https://forums.eveonline.com/u/Langbard_Vafud)\ **Post date:** [May 11, 2020, 10:14pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/62 "2020-05-11T22:14:04Z")
Failed to fetch ads, e = \ It’s handshake connection failure season. Is this a yearly event CCP? Do you think me calling my ISP and saying “Hi, no I don’t have a problem with my internet, just Eve online. Yeah, they went through an extended downtime to ‘harden their network’ and now I can’t connect.” is going to work? It looks like CCP has the same issue every summer when students have more free time in the summer, except summer came early because of the wu flu. 2019 > [@2019/05/12 - Login Issues](https://forums.eveonline.com/t/2019-05-12-login-issues/158634): > > Hey guys, We’re currently investigating login issues with the Tranquility cluster, we’ll give more details [in this thread](https://forums.eveonline.com/t/2019-05-12-login-issues/158634) as soon as we have more information. Apologies for the interruptions and connectivity issues! F 2018 > **[Current Connectivity Issues & Troubleshooting | EVE Online](https://www.eveonline.com/news/view/current-connectivity-issues-and-troubleshooting)** > > Check out this dev blog for more information on connectivity issues that a small number of our players are currently experiencing, and how you can assist in fault finding! 2017 > [@Connectivity issues on 28 July](https://forums.eveonline.com/t/connectivity-issues-on-28-july/12126): > > [[image]](https://meta.eveonline.com/t/verbindungsprobleme-am-28-juli/12146) Update at 13:15 UTC The issue has been resolved. You should be able to log into TQ without further problems. Thank you for your patience! Original post at 11:50 UTC We are investigating player reports of issues with connecting to the Tranquility server. The reported symptoms so far: Starting the EVE Launcher is working Logging into the EVE Launcher is working Selecting a character and trying to log onto TQ results in a “Socket Closed” error message This specific issue was first rep… [Previous page](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540.md?page=2) [Next page](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540.md?page=4)