# Cannot stay connected for more than a few minutes D/C **URL:** \ **Category:** General Issues\ **Created:** [May 8, 2020, 4:00pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540 "2020-05-08T16:00:56Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 13, 2020, 11:11am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/83 "2020-05-13T11:11:22Z")
> [@CCP\_Explorer](#): > > we are bringing those findings to WOW! Internet for their examination. We now have an open support ticket with WOW! Internet on these issues. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 13, 2020, 4:11pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/84 "2020-05-13T16:11:29Z")
> [@CCP\_Explorer](#): > > We now have an open support ticket with WOW! Internet on these issues. I want to continue to urge customers of WOW! that you send in a support request to WOW! (and ask them in turn to contact Cloudflare support). ---
**Author:** ![Gnarles\_Manson](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gnarles_manson/32/205276_2.png) [@Gnarles\_Manson](https://forums.eveonline.com/u/Gnarles_Manson)\ **Post date:** [May 13, 2020, 9:12pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/85 "2020-05-13T21:12:27Z")
Same issue, wow, MI. I just bought 40 bucks of plex last night to get back into the game after years of being away. Great… ---
**Author:** ![Sumlayen\_Chanlin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sumlayen_chanlin/32/204134_2.png) [@Sumlayen\_Chanlin](https://forums.eveonline.com/u/Sumlayen_Chanlin)\ **Post date:** [May 13, 2020, 9:30pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/86 "2020-05-13T21:30:05Z")
My login issue seems to be resolved. Been logged in most of the day with no disconnect ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 13, 2020, 9:36pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/87 "2020-05-13T21:36:35Z")
Glad to hear that; hope it stays that way. When did you connect? We got our WOW! case number at 10:15 UTC / EVE Time, and hope that WOW! started looking into this right away, but I haven’t seen yet if there have been replies on the case. ---
**Author:** ![Ixiaan](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ixiaan/32/205077_2.png) [@Ixiaan](https://forums.eveonline.com/u/Ixiaan)\ **Post date:** [May 13, 2020, 11:09pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/88 "2020-05-13T23:09:56Z")
Still having DC issues here. ---
**Author:** ![Sumlayen\_Chanlin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sumlayen_chanlin/32/204134_2.png) [@Sumlayen\_Chanlin](https://forums.eveonline.com/u/Sumlayen_Chanlin)\ **Post date:** [May 13, 2020, 11:10pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/89 "2020-05-13T23:10:49Z")
it was around 14:13 eve time ---
**Author:** ![Baylill](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/baylill/32/324122_2.png) [@Baylill](https://forums.eveonline.com/u/Baylill)\ **Post date:** [May 14, 2020, 1:04pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/90 "2020-05-14T13:04:16Z")
South Columbus I’m having an issue connecting as well I am trying the VPN solution as someone said earlier ion thread. Used Nord VPN seems that I get kicked still just not as fast ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 14, 2020, 4:41pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/91 "2020-05-14T16:41:38Z")
> [@CCP\_Explorer](#): > > Also kindly send us here at CCP a support request (please **don’t** post here as we need details on your network and location). Please include in your report: > > - Your public IP address that you are connecting from > - Your Internet Service Provider > - Your geographical location (city, state, country as applicable) > - traceroute / tracert to [tranquility.servers.eveonline.com](http://tranquility.servers.eveonline.com) > - traceroute / tracert to 172.65.201.188 As we continue to investigate the issues affecting WOW! Internet’s customers we want to see if we can do something from the software side. Can you run Loglite and do a few tests for us so we can record how this affects the client, please. Please start the Launcher, start Loglite (see below), then log in and click play, wait until you are disconnected, try playing again, get disconnected again, save the log and send it to us? To start the Loglite tool you can click on the ‘E’ in the top right corner of the launcher and then select the ‘Start LogLite’ option. After you have performed the steps above please click File → ‘Save as…’. If you already have an open support request then attach the file (.lsw) to it, but otherwise create a new support request and include the file. More detailed information is available about the Loglite tool in [https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool-](https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool-) ---
**Author:** ![Sinead\_O\_Carroll](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sinead_o_carroll/32/205065_2.png) [@Sinead\_O\_Carroll](https://forums.eveonline.com/u/Sinead_O_Carroll)\ **Post date:** [May 14, 2020, 10:25pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/92 "2020-05-14T22:25:07Z")
I have received word from WOW! that they are working with Cloudflare and CCP on this matter. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 14, 2020, 11:17pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/93 "2020-05-14T23:17:23Z")
Update: Some WOW! Internet customers are reporting to us that the issue has been resolved for them. They appear to have in common to previously have been routed through Atlanta, GA and are probably now routed through a new peering connection between WOW! and Cloudflare in Ashburn, VA, which was set up yesterday morning. Other WOW! customers have reported to us that the issue persists and have sent us detailed clients logs (per instructions above). They appear to have in common to be routed through Chicago, IL. The investigation continues. ---
**Author:** ![billy\_kideer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/billy_kideer/32/204357_2.png) [@billy\_kideer](https://forums.eveonline.com/u/billy_kideer)\ **Post date:** [May 15, 2020, 12:52am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/94 "2020-05-15T00:52:25Z")
I have wow and can now play without an issue. Central Michigan ---
**Author:** ![Stoneheart](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stoneheart/32/288758_2.png) [@Stoneheart](https://forums.eveonline.com/u/Stoneheart)\ **Post date:** [May 15, 2020, 1:18am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/95 "2020-05-15T01:18:52Z")
Still have issues, although the timing between disconnects is no longer 1 min from like yesterday. Usually around 10-15 min and I am in the central Ohio region, so probably routing via Chicago using WOW Internet. ---
**Author:** ![Croixant](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/croixant/32/315001_2.png) [@Croixant](https://forums.eveonline.com/u/Croixant)\ **Post date:** [May 15, 2020, 1:46am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/96 "2020-05-15T01:46:16Z")
Still disconnecting within a few seconds of logging on. ISP: WOW Location: Central Ohio USA No VPN Note: The VPN notation above stems from the fact that earlier today I was able to connect successfully through a VPN and was connected for more than an hour with no problems. Once I stopped using the VPN the disconnection problems came back. How are those talks between WOW and Cloudfare coming along? Any updates? ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 15, 2020, 10:39am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/97 "2020-05-15T10:39:18Z")
> [@Croixant](#): > > How are those talks between WOW and Cloudfare coming along? Any updates? WOW! and Cloudflare set up a new peering connection in Ashburn, VA, early on Tuesday morning (UTC). Cloudflare now has CCP’s support ticket on hold until they can peer with WOW! in Chicago, IL. ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [May 15, 2020, 10:47am UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/98 "2020-05-15T10:47:16Z")
> [@Stoneheart](#): > > probably routing via Chicago using WOW Internet If you trace your route to TQ (using the command tracert 172.65.201.188) then you should be able to spot Chicago in there. It might look something like this, this is a confirmed failure route through Telia in Chicago: ![chi](https://global.discourse-cdn.com/eveonline/original/3X/2/a/2af6d97f522142ac2ea3000ac2d35388ac682176.png) ---
**Author:** ![FC\_Jovan\_420](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/fc_jovan_420/32/205701_2.png) [@FC\_Jovan\_420](https://forums.eveonline.com/u/FC_Jovan_420)\ **Post date:** [May 15, 2020, 1:45pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/99 "2020-05-15T13:45:07Z")
Word columbus ohio here!!! ---
**Author:** ![Zhalyd\_Lyehin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zhalyd_lyehin/32/358574_2.png) [@Zhalyd\_Lyehin](https://forums.eveonline.com/u/Zhalyd_Lyehin)\ **Post date:** [May 15, 2020, 2:05pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/100 "2020-05-15T14:05:06Z")
🔴 3rd time today that I get disconnects on all of my active accounts. I am decidedly not living in that third world country called USA and I do not use WOW. 4th time now. ---
**Author:** ![Delilah\_Widow\_Belland](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/delilah_widow_belland/32/196215_2.png) [@Delilah\_Widow\_Belland](https://forums.eveonline.com/u/Delilah_Widow_Belland)\ **Post date:** [May 15, 2020, 3:17pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/101 "2020-05-15T15:17:06Z")
Still not fixed. WoW Customer Detroit area here. Was able to stay in station for 15 minutes, swapped to another character and undocked to an immediate disconnect. @CCP_Explorer Thanks for keeping us updated of progress in this thread. ---
**Author:** ![Sho\_Sindar\_Cadelanne](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sho_sindar_cadelanne/32/184405_2.png) [@Sho\_Sindar\_Cadelanne](https://forums.eveonline.com/u/Sho_Sindar_Cadelanne)\ **Post date:** [May 15, 2020, 4:32pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/102 "2020-05-15T16:32:41Z")
I have not been able to stay connected for more then 10 minutes, for a week now. I usually DC with seconds. I an also on WOW in central Michigan. [Previous page](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540.md?page=4) [Next page](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540.md?page=6)