# Cannot stay connected for more than a few minutes D/C

**URL:** <https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540>\
**Category:** General Issues\
**Created:** [May 8, 2020, 4:00pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540 "2020-05-08T16:00:56Z")\
**Posts on this page:** 1\
**Showing post:** 132

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**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\
**Post date:** [May 19, 2020, 2:31pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/132 "2020-05-19T14:31:52Z")

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Monday afternoon update:

We are still working with Cloudflare on this and you should be getting replies to your CCP support tickets shortly with a request from Cloudflare for more information.

We are also working with WOW! on this matter and they just said in an email to me:

> If your customers haven’t already, could you have them call in to WOW to report their problems and include traceroutes to the affected sites?

That would be a traceroute to 172.65.201.188

Update:

> When they call into the Call Center (866 496 9669), please have them reference PRB0043017 in relation to this issue.

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