# Cannot stay connected for more than a few minutes D/C

**URL:** <https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540>\
**Category:** General Issues\
**Created:** [May 8, 2020, 4:00pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540 "2020-05-08T16:00:56Z")\
**Posts on this page:** 1\
**Showing post:** 91

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**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\
**Post date:** [May 14, 2020, 4:41pm UTC](https://forums.eveonline.com/t/cannot-stay-connected-for-more-than-a-few-minutes-d-c/239540/91 "2020-05-14T16:41:38Z")

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> [@CCP\_Explorer](#):
>
> Also kindly send us here at CCP a support request (please **don’t** post here as we need details on your network and location). Please include in your report:
> 
> - Your public IP address that you are connecting from
> - Your Internet Service Provider
> - Your geographical location (city, state, country as applicable)
> - traceroute / tracert to [tranquility.servers.eveonline.com](http://tranquility.servers.eveonline.com)
> - traceroute / tracert to 172.65.201.188

As we continue to investigate the issues affecting WOW! Internet’s customers we want to see if we can do something from the software side. Can you run Loglite and do a few tests for us so we can record how this affects the client, please.

Please start the Launcher, start Loglite (see below), then log in and click play, wait until you are disconnected, try playing again, get disconnected again, save the log and send it to us?

To start the Loglite tool you can click on the ‘E’ in the top right corner of the launcher and then select the ‘Start LogLite’ option.

After you have performed the steps above please click File → ‘Save as…’. If you already have an open support request then attach the file (.lsw) to it, but otherwise create a new support request and include the file.

More detailed information is available about the Loglite tool in [https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool-](https://support.eveonline.com/hc/en-us/articles/202078999-EVE-LogLite-Diagnostic-Tool-)

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