# Can't add a fresh removed account to singularity launcher **URL:** \ **Category:** Test Server Feedback\ **Created:** [May 31, 2021, 6:36pm UTC](https://forums.eveonline.com/t/cant-add-a-fresh-removed-account-to-singularity-launcher/314367 "2021-05-31T18:36:04Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Merlin\_Kalendar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/merlin_kalendar/32/275745_2.png) [@Merlin\_Kalendar](https://forums.eveonline.com/u/Merlin_Kalendar)\ **Post date:** [May 31, 2021, 6:36pm UTC](https://forums.eveonline.com/t/cant-add-a-fresh-removed-account-to-singularity-launcher/314367/1 "2021-05-31T18:36:04Z")
o7, Played like 2h yesterday ago on sisi server, so no problem at all. Today i removed all account that was linked on the sisi launcher. Now I can’t add anymore my old account, only new one seem to work. The error message is : Please check your internet connexion. See the screenshoot and log for more information ![Sans titre](https://global.discourse-cdn.com/eveonline/original/4X/b/4/c/b4c90f6e2854803e5995570b6cd8150ea2e399e4.png) ``` "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 8204 success: true 2021-05-31T18:32:35.437Z default debug CustomWebPage(0x122fcfb8) acceptNavigationRequest, url: QUrl("https://sisilogin.testeveonline.com/account/logon?ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fclient_id%3DeveLauncherTQ%26response_type%3Dcode%26scope%3DeveClientLogin%2520cisservice.customerRead.v1%2520cisservice.customerWrite.v1%26redirect_uri%3Dhttps%253A%252F%252Fsisilogin.testeveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3D86dcf7da-195d-4656-93d2-460bb83d7fcc%26code_challenge_method%3DS256%26code_challenge%3DHTkMpdvWJ-0t9GqSc72Lc6uC6tnA0uZSCWwUeIebRk4%26showRemember%3Dtrue") , type: QWebEnginePage::NavigationTypeFormSubmitted , isMainFrame: true 2021-05-31T18:32:35.437Z default debug CustomWebPage(0x122fcfb8) loadStarted (clears Javascript loaded flag) 2021-05-31T18:32:35.747Z default debug URL opened succesfully: QUrl("https://sisilogin.testeveonline.com/account/logon?ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fclient_id%3DeveLauncherTQ%26response_type%3Dcode%26scope%3DeveClientLogin%2520cisservice.customerRead.v1%2520cisservice.customerWrite.v1%26redirect_uri%3Dhttps%253A%252F%252Fsisilogin.testeveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3D86dcf7da-195d-4656-93d2-460bb83d7fcc%26code_challenge_method%3DS256%26code_challenge%3DHTkMpdvWJ-0t9GqSc72Lc6uC6tnA0uZSCWwUeIebRk4%26showRemember%3Dtrue") 2021-05-31T18:32:35.747Z events debug Queueing eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 310 success: true 2021-05-31T18:32:35.747Z default debug CustomWebPage(0xf04f408) "setIsLoginWindowOpen(true)" 2021-05-31T18:32:35.747Z events debug Queueing eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18048 success: true 2021-05-31T18:32:35.755Z default debug CustomWebPage(0x122fcfb8) loadStarted (clears Javascript loaded flag) 2021-05-31T18:32:35.844Z default debug ExceptionLogger::logException "LoadFailed" "Couldn't open https://sisilogin.testeveonline.com/account/logon?ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fclient_id%3DeveLauncherTQ%26response_type%3Dcode%26scope%3DeveClientLogin%2520cisservice.customerRead.v1%2520cisservice.customerWrite.v1%26redirect_uri%3Dhttps%253A%252F%252Fsisilogin.testeveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3D86dcf7da-195d-4656-93d2-460bb83d7fcc%26code_challenge_method%3DS256%26code_challenge%3DHTkMpdvWJ-0t9GqSc72Lc6uC6tnA0uZSCWwUeIebRk4%26showRemember%3Dtrue" 2021-05-31T18:32:35.847Z default error LoadFailed ..\..\..\src\customwebpage.cpp in CustomWebPage::onLoadFinished : Couldn't open https://sisilogin.testeveonline.com/account/logon?ReturnUrl=%2Fv2%2Foauth%2Fauthorize%3Fclient_id%3DeveLauncherTQ%26response_type%3Dcode%26scope%3DeveClientLogin%2520cisservice.customerRead.v1%2520cisservice.customerWrite.v1%26redirect_uri%3Dhttps%253A%252F%252Fsisilogin.testeveonline.com%252Flauncher%253Fclient_id%253DeveLauncherTQ%26state%3D86dcf7da-195d-4656-93d2-460bb83d7fcc%26code_challenge_method%3DS256%26code_challenge%3DHTkMpdvWJ-0t9GqSc72Lc6uC6tnA0uZSCWwUeIebRk4%26showRemember%3Dtrue 2021-05-31T18:32:35.849Z events debug Queueing eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 94 2021-05-31T18:32:35.849Z default debug CustomWebPage(0xf04f408) "setIsLoginWindowOpen(false)" 2021-05-31T18:32:35.849Z default debug CustomWebPage(0xf04f408) "showError(`Login failure`, `Could not open login window. Check internet connection and try again.`, 10)" 2021-05-31T18:32:35.849Z events debug Queueing eve_launcher.NotificationDisplayed : notification_code: 8 2021-05-31T18:32:35.849Z default debug CustomWebPage(0xf04f408) "setIsLoginWindowOpen(false)" 2021-05-31T18:32:35.849Z default debug Closing login window 2021-05-31T18:32:35.849Z events debug Queueing eve_launcher.LoginCancelled : 2021-05-31T18:32:35.849Z events debug Queueing eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18150 2021-05-31T18:32:35.850Z default debug CustomWebPage(0xf04f408) "if (window.setNetworkDiagnosticsButtonsEnabled) setNetworkDiagnosticsButtonsEnabled(true);" 2021-05-31T18:32:35.850Z default debug Queueing CustomWebPage(0x122fcfb8) "if (window.setNetworkDiagnosticsButtonsEnabled) setNetworkDiagnosticsButtonsEnabled(true);" 2021-05-31T18:32:35.850Z default debug CustomWebPage destructor done 2021-05-31T18:32:36.382Z events debug Channel setup 2021-05-31T18:32:36.382Z events debug Channel ready. Setup duration: 0 seconds 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 310 success: true 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 310 success: true 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18048 success: true 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18048 success: true 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 94 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.WebPageLoaded : start_url: "https://sisilogin.testeveonline.com/account/logon" finish_url: "https://sisilogin.testeveonline.com/account/logon" load_duration_milliseconds: 94 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.NotificationDisplayed : notification_code: 8 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.NotificationDisplayed : notification_code: 8 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.LoginCancelled : 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.LoginCancelled : 2021-05-31T18:32:36.382Z events debug Sending eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18150 2021-05-31T18:32:36.382Z events debug Publishing succeeded eve_launcher.WebPageLoaded : start_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" finish_url: "https://launcher.eveonline.com/6-0-x/6.5.4/" load_duration_milliseconds: 18150 2021-05-31T18:32:36.714Z default debug Response: "{\"detail\":\"event rejected due to rate limit\"}" ``` ---
**Author:** ![Xirin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xirin/32/375878_2.png) [@Xirin](https://forums.eveonline.com/u/Xirin)\ **Post date:** [May 31, 2021, 7:38pm UTC](https://forums.eveonline.com/t/cant-add-a-fresh-removed-account-to-singularity-launcher/314367/2 "2021-05-31T19:38:50Z")
Same issue, even if I try to re-add an account that is already there (which “could not be authenticated” of course) Edit: I just found a workaround, by going into the Launcher settings, clicking on “Tools/Cache \> Server List” and then “Play on Singularity”. That allowed me to log into the client directly. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [August 29, 2021, 7:39pm UTC](https://forums.eveonline.com/t/cant-add-a-fresh-removed-account-to-singularity-launcher/314367/3 "2021-08-29T19:39:06Z")
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