# Can't get passed Omega Subscription popup in the character selection screen **URL:** \ **Category:** New Citizens Q&A\ **Created:** [January 30, 2019, 9:19am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804 "2019-01-30T09:19:17Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![Zira\_Sun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zira_sun/32/118135_2.png) [@Zira\_Sun](https://forums.eveonline.com/u/Zira_Sun)\ **Post date:** [January 30, 2019, 9:19am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/1 "2019-01-30T09:19:18Z")
I’m trying to get my account onto Singularity. I’m subbed for 6 months. When I log into Singularity I go to the character selection screen to choose the toon I want to play. When I select the toon I’m given a popup to purchase an Omega subscription. When I click on that it brings me outside the game client to eveonline to purchase an Omega subscription. What do I need to do here? ---
**Author:** ![ISD\_Sakimura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_sakimura/32/382213_2.png) [@ISD\_Sakimura](https://forums.eveonline.com/u/ISD_Sakimura)\ **Post date:** [January 30, 2019, 9:34am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/2 "2019-01-30T09:34:21Z")
> [@Zira\_Sun](#): > > What do I need to do here? Don’t click on the popup just dismiss it (should be an “X” in the upper right corner) or some other way to close the popup. ---
**Author:** ![Zira\_Sun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zira_sun/32/118135_2.png) [@Zira\_Sun](https://forums.eveonline.com/u/Zira_Sun)\ **Post date:** [January 30, 2019, 9:47am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/3 "2019-01-30T09:47:38Z")
Clicking the X results in the popup closing, letting me choose the character. When I choose the character the popup reappears. ---
**Author:** ![Aristotelina\_Omaristos](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aristotelina_omaristos/32/341934_2.png) [@Aristotelina\_Omaristos](https://forums.eveonline.com/u/Aristotelina_Omaristos)\ **Post date:** [January 30, 2019, 9:52am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/4 "2019-01-30T09:52:52Z")
Are you trying to log in more than one account at once? ---
**Author:** ![Zira\_Sun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zira_sun/32/118135_2.png) [@Zira\_Sun](https://forums.eveonline.com/u/Zira_Sun)\ **Post date:** [January 30, 2019, 9:53am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/5 "2019-01-30T09:53:41Z")
Yes. I have my main account and this account. Both are separately subbed accounts. ---
**Author:** ![Aristotelina\_Omaristos](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aristotelina_omaristos/32/341934_2.png) [@Aristotelina\_Omaristos](https://forums.eveonline.com/u/Aristotelina_Omaristos)\ **Post date:** [January 30, 2019, 9:54am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/6 "2019-01-30T09:54:29Z")
Oh weird. Sorry - don’t know how to help ya ---
**Author:** ![Wander\_Prian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wander_prian/32/394208_2.png) [@Wander\_Prian](https://forums.eveonline.com/u/Wander_Prian)\ **Post date:** [January 30, 2019, 10:54am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/7 "2019-01-30T10:54:22Z")
Sounds like one or both of your accounts are showing as alpha on the test-server. Log them in one by one and get PLEX from the market to get omega activated. Then you should be able to log both of them in at the same time. ---
**Author:** ![Zira\_Sun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zira_sun/32/118135_2.png) [@Zira\_Sun](https://forums.eveonline.com/u/Zira_Sun)\ **Post date:** [January 30, 2019, 11:16am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/8 "2019-01-30T11:16:50Z")
I closed both clients. I restarted a client for my Alt (this account). I was able to log into Singularity with no problems. I then attempted to log in my main account that was already able to log into Singularity. I was presented with the popup to buy Omega and couldn’t get past it. Am I not able to bring both accounts onto the test server? ---
**Author:** ![Wander\_Prian](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wander_prian/32/394208_2.png) [@Wander\_Prian](https://forums.eveonline.com/u/Wander_Prian)\ **Post date:** [January 30, 2019, 11:17am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/9 "2019-01-30T11:17:41Z")
Again: Make sure that BOTH accounts are currently showing as omega on the test-server. Log in to one, check it and then wait a few minutes and log in the other and check. You cannot log in more than one account if you have an alpha-account logged in. This would explain your problem. What your status is on TQ doesn’t automatically mean you are omega on the test-server. ---
**Author:** ![Zira\_Sun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zira_sun/32/118135_2.png) [@Zira\_Sun](https://forums.eveonline.com/u/Zira_Sun)\ **Post date:** [January 30, 2019, 11:22am UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/10 "2019-01-30T11:22:35Z")
Bought plex and bought omega with alt account. Both accounts can log in now. Thank you. ---
**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\ **Post date:** [January 30, 2019, 1:37pm UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/11 "2019-01-30T13:37:08Z")
Problem was most likely an update issue. Singularity test server takes a while to update your account. ---
**Author:** ![ISD\_Sakimura](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_sakimura/32/382213_2.png) [@ISD\_Sakimura](https://forums.eveonline.com/u/ISD_Sakimura)\ **Post date:** [January 30, 2019, 2:25pm UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/12 "2019-01-30T14:25:00Z")
Not update issue; account status is only copied when a mirror happens, so what the most likely cause is one of the accounts were only Alpha at the time when the latest mirror were performed. ---
**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\ **Post date:** [January 30, 2019, 2:32pm UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/13 "2019-01-30T14:32:18Z")
Thats what i sorta meant by update. The test server takes a while to update your account to its current status, i.e. subbed. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [April 30, 2019, 2:32pm UTC](https://forums.eveonline.com/t/cant-get-passed-omega-subscription-popup-in-the-character-selection-screen/136804/14 "2019-04-30T14:32:22Z")
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