# Can't purchase anything off the store, and supports not much help **URL:** \ **Category:** General Discussion\ **Created:** [August 12, 2026, 12:04pm UTC](https://forums.eveonline.com/t/cant-purchase-anything-off-the-store-and-supports-not-much-help/516315 "2026-08-12T12:04:34Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Rin\_Tohsaka\_Saber](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rin_tohsaka_saber/32/507625_2.png) [@Rin\_Tohsaka\_Saber](https://forums.eveonline.com/u/Rin_Tohsaka_Saber)\ **Post date:** [August 12, 2026, 12:04pm UTC](https://forums.eveonline.com/t/cant-purchase-anything-off-the-store-and-supports-not-much-help/516315/1 "2026-08-12T12:04:34Z")
I was wondering if anyone has had issues with the online store. I have used my card before, and now i just keep getting “We are unable to authorize your payment at this time. Please ensure you have sufficient funds available, or contact your bank / card issuer for more details.” I reached out to my bank, they said they dont see anything even coming through. Eve says that im “failing authentication” but the bank says they are not even getting a charge to authenticate. The last gm’s response to me was “just use another card” or “talk to your bank”. I’ve tried different browsers, going into incognito, safari, chrome. Not one thing is working. ---
**Author:** ![Asgidur\_Hurtini](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/asgidur_hurtini/32/494282_2.png) [@Asgidur\_Hurtini](https://forums.eveonline.com/u/Asgidur_Hurtini)\ **Post date:** [August 12, 2026, 3:53pm UTC](https://forums.eveonline.com/t/cant-purchase-anything-off-the-store-and-supports-not-much-help/516315/2 "2026-08-12T15:53:02Z")
Seems like you failed to prove you are you to EVE client / store. There’s a difference between authentication and authorization. It appears you failed the first one, so FC did not even try to charge you.