# Can't use skill extractor?

**URL:** <https://forums.eveonline.com/t/cant-use-skill-extractor/282877>\
**Category:** Test Server Feedback\
**Created:** [November 30, 2020, 3:05pm UTC](https://forums.eveonline.com/t/cant-use-skill-extractor/282877 "2020-11-30T15:05:31Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Chris\_Costa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chris_costa/32/243679_2.png) [@Chris\_Costa](https://forums.eveonline.com/u/Chris_Costa)\
**Post date:** [November 30, 2020, 3:05pm UTC](https://forums.eveonline.com/t/cant-use-skill-extractor/282877/1 "2020-11-30T15:05:31Z")

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Hello,

Every time I go to use a skill extractor it gives me an error and tells me that my account is under lock from the security team. No idea why this is the case, I haven’t logged in since the new mirror until now.

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**Author:** ![Mkikaden\_Tiragen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mkikaden_tiragen/32/243913_2.png) [@Mkikaden\_Tiragen](https://forums.eveonline.com/u/Mkikaden_Tiragen)\
**Post date:** [November 30, 2020, 3:30pm UTC](https://forums.eveonline.com/t/cant-use-skill-extractor/282877/2 "2020-11-30T15:30:51Z")

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There is nothing folks on the forum can do about that - submit a bug report in-game on Sisi for assistance, as the GM team who handle support tickets do not address Sisi issues.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [February 28, 2021, 3:30pm UTC](https://forums.eveonline.com/t/cant-use-skill-extractor/282877/3 "2021-02-28T15:30:58Z")

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