# Chat box loading correctly but completely empty

**URL:** <https://forums.eveonline.com/t/chat-box-loading-correctly-but-completely-empty/213443>\
**Category:** General Issues\
**Created:** [January 24, 2020, 3:05pm UTC](https://forums.eveonline.com/t/chat-box-loading-correctly-but-completely-empty/213443 "2020-01-24T15:05:41Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![y\_gryd](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/y_gryd/32/183263_2.png) [@y\_gryd](https://forums.eveonline.com/u/y_gryd)\
**Post date:** [February 3, 2020, 6:35pm UTC](https://forums.eveonline.com/t/chat-box-loading-correctly-but-completely-empty/213443/6 "2020-02-03T18:35:50Z")

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# Please Read Notes Below First…

I found a solution as i finally was able to connect.  
Navigate to Windows Defender Firewall and select Advanced settings

 ![1](https://global.discourse-cdn.com/eveonline/original/3X/e/9/e9c6eea163bb3ccc51a81a82142fb27e1250e29e.png)  
Once here click inbound rules on the left hand side on the right hand side make a new rule  
Select Port  
 ![4](https://global.discourse-cdn.com/eveonline/original/3X/e/d/ed4c5912d59913f5b5393d5737e4564b13175f4f.png)  
( 1 )Make TCP and Specific Local Port  
 ![5](https://global.discourse-cdn.com/eveonline/original/3X/6/5/654103d3830f5a2cb3afb3da261a5f42bf8e93a3.png)  
( 2 )Allow the Connection  
 ![6](https://global.discourse-cdn.com/eveonline/original/3X/4/a/4a79393b44045e317e2ec461ac5080bd22e30e28.png)  
( 3 )Select what suits. “I left mine all selected”  
next name the Rule ie: eve port 5222 TCP or something.

Important steps  
Redo step 1 -2- 3 and make UDP  
Then Select Outbound Rules, Redo 1-2-3.

 ![7](https://global.discourse-cdn.com/eveonline/original/3X/d/8/d8047012539ac116683ede076abb7af3661fdeae.png)  
Once done Right Click one of the inbound Rules you made.  
Select Properties  
 ![2](https://global.discourse-cdn.com/eveonline/original/3X/6/5/65716fa3ff510f2e5d35a605aa16fd703ec93620.png)  
Select Programs and Services. " make sure it is linked to evelauncher.exe "  
 ![3](https://global.discourse-cdn.com/eveonline/original/3X/a/4/a45167f1df29def56a8dd07c689aeea695faa924.png)

_ **Please note** _  
This works for me  
I had to also allow the chat addresses through my Antivirus.  
Setup a Static IP to be able to port forward. “really not sure if I had to or not”

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