# Client Crashing / Freezing When Entering Insurgency Systems With Sound Enabled **URL:** \ **Category:** General Issues\ **Created:** [February 2, 2024, 1:51pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285 "2024-02-02T13:51:27Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![CCP\_Arcade](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_arcade/32/479917_2.png) [@CCP\_Arcade](https://forums.eveonline.com/u/CCP_Arcade)\ **Post date:** [February 2, 2024, 1:51pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/1 "2024-02-02T13:51:27Z")
We’ve become aware of an issue where the EVE client will crash or freeze if the sound is enabled and the character is located or jumping into an insurgency affected system. Typically, this issue presents as audio becoming intermittent after entering a corrupted or suppressed system. This is not impacting all players. The developers are looking into the issue but in the meantime if you encounter client crashes or freezes after jumping into an insurgency affected system or straight after selecting a character then please access the settings menu via the ESC key and uncheck the Audio Enabled option in the Audio tab. ---
**Author:** ![Sarah\_Olson](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sarah_olson/32/377582_2.png) [@Sarah\_Olson](https://forums.eveonline.com/u/Sarah_Olson)\ **Post date:** [February 2, 2024, 3:27pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/2 "2024-02-02T15:27:22Z")
> [@CCP\_Arcade](#): > > The developers are looking into the issue but in the meantime if you encounter client crashes or freezes after jumping into an insurgency affected system or straight after selecting a character then please access the settings menu via the ESC key and uncheck the Audio Enabled option in the Audio tab. This cause the client to hard freeze and crash for me. Had to restart and disable audio from the character select screen instead. ---
**Author:** ![Bipolo\_Naefae](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bipolo_naefae/32/409743_2.png) [@Bipolo\_Naefae](https://forums.eveonline.com/u/Bipolo_Naefae)\ **Post date:** [February 2, 2024, 4:48pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/3 "2024-02-02T16:48:12Z")
Great that this issue is on your radar. Just an FYI that after realizing that disabling audio yesterday stopped crashing (suspected the audio fixes in the 01-02-2024 patch) I tried to enable audio again today before coming across this post. Undocked from Rens 8-8, seemed OK, warped to the Abudban gate (insurgency system), did not jump as I started experiencing audio “stutter” (early symptom pre crash) as soon as i exited warp at gate. Managed to warp back to 8-8 and docked up again without any crash. Disabled audio again 😛 Let me know if you need any local logs. ---
**Author:** ![Alasashia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alasashia/32/409748_2.png) [@Alasashia](https://forums.eveonline.com/u/Alasashia)\ **Post date:** [February 2, 2024, 5:27pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/4 "2024-02-02T17:27:29Z")
Hi There, I have an issue which MIGHT be related, but not the same… The client of my character who is in Insurgency shows a little robot running around on the ship landing pad in stations. There is an engine “chugging” noise. The client exefile.exe crashes every 2-3 mins. When I reduce the graphic settings to reduce Shader quality to “LOW” then it disappears. And the client does not crash. Can I post a screenshot of this? ![Eve Screenshot_1](https://global.discourse-cdn.com/eveonline/original/4X/b/1/2/b1299cbb56a1d4e7b0abcce83bc8cdd70784d5aa.jpeg) Notice the little robot… So, other than fixing my graphics settings on low… Can you guys fix this, please? Cheers, Alas ---
**Author:** ![Tipa\_Riot](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/tipa_riot/32/443513_2.png) [@Tipa\_Riot](https://forums.eveonline.com/u/Tipa_Riot)\ **Post date:** [February 2, 2024, 5:37pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/5 "2024-02-02T17:37:31Z")
We had the same during roam yesterday with half of the fleet members, all the mentioned symptoms. For me even after disabling audio it was reduced FPS and some stutter. Get that fixed, EvE PvP without sound is not worth playing. ---
**Author:** ![Switch\_4](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/switch_4/32/397693_2.png) [@Switch\_4](https://forums.eveonline.com/u/Switch_4)\ **Post date:** [February 3, 2024, 3:47am UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/6 "2024-02-03T03:47:51Z")
Any ETA on a fix? This didn’t happen until the patch released yesterday. My client is entirely unplayable crashing now. This includes several of my corp mates. Verified different hardware between us so its not that. For me, 300 FPS in station and 25FPS undocked running a single client. Normally triple box max graphics. ---
**Author:** ![Darth\_Helmat](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/darth_helmat/32/409848_2.png) [@Darth\_Helmat](https://forums.eveonline.com/u/Darth_Helmat)\ **Post date:** [February 4, 2024, 1:57pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/7 "2024-02-04T13:57:10Z")
It doesn’t appear completely limited to insurgency systems… ---
**Author:** ![Orion\_Pearce](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/orion_pearce/32/411983_2.png) [@Orion\_Pearce](https://forums.eveonline.com/u/Orion_Pearce)\ **Post date:** [February 22, 2024, 8:01pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/8 "2024-02-22T20:01:19Z")
Bumping this up to keep it open. Issue does not seem related only to insurgency systems. After a few abyssals every gate jump (including abyssal gates) and undocking started freezing the game. Disabling audio seems to have solved the issues. Running on up to date W11 with following specs: i5-13420H Nvidia GeForce RTX4050 32GB RAM ---
**Author:** ![Cortez\_DeMartino](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cortez_demartino/32/416019_2.png) [@Cortez\_DeMartino](https://forums.eveonline.com/u/Cortez_DeMartino)\ **Post date:** [March 28, 2024, 3:16pm UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/9 "2024-03-28T15:16:06Z")
Im having the same issue, still no fix or what? i am at the start of the game and had a crash about 15 seconds after loading in for the first jump. I found this post and disabled audio it works, no audio ain’t worth it though. Please fix this! Specs i3-9100f AMD RX 560X 4GB 16GB RAM ---
**Author:** ![Smag](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/smag/32/386528_2.png) [@Smag](https://forums.eveonline.com/u/Smag)\ **Post date:** [May 11, 2024, 1:54am UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/10 "2024-05-11T01:54:49Z")
Bump until issue resolved. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [August 9, 2024, 1:55am UTC](https://forums.eveonline.com/t/client-crashing-freezing-when-entering-insurgency-systems-with-sound-enabled/438285/11 "2024-08-09T01:55:49Z")
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