# Client not working on Macbook Air M1

**URL:** <https://forums.eveonline.com/t/client-not-working-on-macbook-air-m1/328978>\
**Category:** Mac Issues\
**Created:** [September 20, 2021, 7:02pm UTC](https://forums.eveonline.com/t/client-not-working-on-macbook-air-m1/328978 "2021-09-20T19:02:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Pinuta\_Naari](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/pinuta_naari/32/289316_2.png) [@Pinuta\_Naari](https://forums.eveonline.com/u/Pinuta_Naari)\
**Post date:** [September 20, 2021, 7:02pm UTC](https://forums.eveonline.com/t/client-not-working-on-macbook-air-m1/328978/1 "2021-09-20T19:02:49Z")

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I’m getting a “Client assigned to ((myaccountname)) has closed unexpectedly” error. Loglite spits out the following errors:

error 2021-09-20T20:58:34 8 C:\tq\bin64\exefile.exe MacBook-Air-von trinity availablePlatforms Execution of DirectXRedist.exe failed (exit code 9009)  
warning 2021-09-20T20:58:34 8 C:\tq\bin64\exefile.exe MacBook-Air-von trinity General Invalid Trinity platform dx11  
error 2021-09-20T20:58:34 8 C:\tq\bin64\exefile.exe MacBook-Air-von client General Writing out stacktrace at C:/tq/logs/#stacktrace b1940200 2021.58.20 18.58.33.txt  
warning 2021-09-20T20:58:34 8 C:\tq\bin64\exefile.exe MacBook-Air-von blue TaskletTimer !! timeslice {“time”: 415, “order”: 2, “what”: “entering”, “new”: “logmodule::LogTraceback”, “old”: “None”}  
error 2021-09-20T20:58:34 8 C:\tq\bin64\exefile.exe MacBook-Air-von client general STACKTRACE #1 logged at 09/20/2021 18:58:34 : Exception in stack-trace-all, shutdown bombing

Common path prefix = c:/buildagent/work/d2d8a22a74178531/eve/release/release

Traced at:

```
/carbon/common/lib/autoexec.py(126)
```
/packages/monolithsentry/minidump.py(17) set_sentry_crash_key
```
/packages/monolithsentry/tags.py(16) get_tags
```
/packages/monolithsentry/tags.py(84) get_client_tags
```
/packages/gpuinfo/ __init__.py(1)
```
/packages/trinity/ __init__.py(33)
```
/packages/trinity/_singletons.py(14)
```
/packages/trinity/_trinity.py(100) _ImportDll
```
/packages/trinity/_trinity.py(53) _RobustImport
```
/packages/trinity/_utils.py(9) Quit
```
/packages/logmodule/ __init__.py(618) Quit
        reason = 'Failed to import _trinity_stub_deploy ("ImportError(\'No module named _trinity_stub_deploy\',)")'
 
Thread Locals: session was None
Stackhash: -110200354
Reported from: logmodule
STACKTRACE END

error	2021-09-20T20:58:34	8	C:\tq\bin64\exefile.exe	MacBook-Air-von General	bluepy.Terminate - Reason: Failed to import _trinity_stub_deploy ("ImportError('No module named _trinity_stub_deploy',)")
```
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```

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<div class="post-metadata">

**Author:** ![Brinton\_Anzomi](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/brinton_anzomi/32/501656_2.png) [@Brinton\_Anzomi](https://forums.eveonline.com/u/Brinton_Anzomi)\
**Post date:** [September 21, 2021, 1:45pm UTC](https://forums.eveonline.com/t/client-not-working-on-macbook-air-m1/328978/2 "2021-09-21T13:45:50Z")

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Give this a read:

> [@EVE won't launch on M1 MacBook Air \[With Temporary Solution\]](https://forums.eveonline.com/t/eve-wont-launch-on-m1-macbook-air-with-temporary-solution/280319):
>
> This is somewhat expected, I just wanted to give some feedback given what I’ve tried. Out of the box the wine instance tries to run but then shuts off, the actual electron launcher seems okay. The wine loader shows a ‘Program Error’ however it’s a small line in the top left of my desktop, seems it can’t render the window properly - so this might be a big sur incompatibility thing rather than specifically the M1 chip. [image] I switched to dev branches and tried using 5.7 client, sadly the sam…

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [December 20, 2021, 1:46pm UTC](https://forums.eveonline.com/t/client-not-working-on-macbook-air-m1/328978/3 "2021-12-20T13:46:06Z")

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