# Complete login failure

**URL:** <https://forums.eveonline.com/t/complete-login-failure/12127>\
**Category:** General Issues\
**Created:** [July 28, 2017, 12:02pm UTC](https://forums.eveonline.com/t/complete-login-failure/12127 "2017-07-28T12:02:48Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![640509040147](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/640509040147/32/12980_2.png) [@640509040147](https://forums.eveonline.com/u/640509040147)\
**Post date:** [August 13, 2017, 2:34pm UTC](https://forums.eveonline.com/t/complete-login-failure/12127/6 "2017-08-13T14:34:29Z")

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> where can I go???

Go here,

> [@Connectivity Issue: Socket closing](https://forums.eveonline.com/t/connectivity-issue-socket-closing/14007):
>
> For approximately the last 36 hours, every time I’ve tried to access the game, I’ve been receiving a “Socket Closed” crash between the character screen and launching the game for the selected toon. Have tried uninstalling and re-installing the launcher, checked my firewall for port access, and my ISP is running just fine. Anyone have any suggestions, advice, a fix, or an explanation?

> what do I do…???

File a support ticket. Copypasta within that thread.

Read all the threads about this same issue. Try, close launcher, open launcher, insert incorrect login details, then correct login details. Now you can login? Launch the game. Now you will get the Black Screen, and eventually, a Socket Closed message, and client will die.

Please, file a support ticket.

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