# \[Connection / Download\] Download of updates very slow then stopping

**URL:** <https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209>\
**Category:** General Issues\
**Created:** [February 23, 2021, 4:28pm UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209 "2021-02-23T16:28:27Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Samuel\_Moon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samuel_moon/32/258232_2.png) [@Samuel\_Moon](https://forums.eveonline.com/u/Samuel_Moon)\
**Post date:** [February 23, 2021, 4:28pm UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/1 "2021-02-23T16:28:27Z")

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Hello everyone,

I am having severe connection issues with the EVE online resources hosted on AWS ([cloudfront.net](http://cloudfront.net)). The newest launcher update failes to download from [server-13-225-27-61.cdg3.r.cloudfront.net](http://server-13-225-27-61.cdg3.r.cloudfront.net). It starts with ~100 KByte/s, then goes down to 0 in about 1 minute. So effectively I am not able to play at the moment, because the update wont’t download any further at a certain point. tracerts going out to [xyz].cloudfront.net servers have a packet loss of ~50%.

I have also experienced a somewhat similar problem in the last few weeks with client updates (not launcher). In normal cases I had a downstream of ~60 MBit/s while downloading these patches. In the last few weeks it went down to somewhat around 10 MBit/s, but did finish at least.

My ISP is the german Telekom (Deutsche Telekom, DTAG). My DSL connection syncs with 63/10 MBit/s up/down, and I do get these bandwidth 100% on other sites or on any speedtest ([speedtest.net](http://speedtest.net), [utrace.de](http://utrace.de)).

Several router restarts to change IPs / routes does not do anything…

Is anyone experiencing the same issues?

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**Author:** ![Phil\_Rin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/phil_rin/32/182177_2.png) [@Phil\_Rin](https://forums.eveonline.com/u/Phil_Rin)\
**Post date:** [February 24, 2021, 7:54am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/2 "2021-02-24T07:54:01Z")

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I have the same problem here. I did a bunch of things but nothing worked yet. Also other connections and downloads are not affected - only downloading patches and launcher updates for EVE seems to be problematic (starting at 2,5 MB/s and sowing down to 130 KB/s).

ISP is also Deutsche Telekom with 100/40 MBit/s connection.

Updating looks like this right now… Speed goes down step by step  
 ![NeedforSpeedEveUpdate](https://global.discourse-cdn.com/eveonline/original/4X/a/0/7/a071bc864efad7b79b5bdfd08ee3bd87a20775ce.png)

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<div class="post-metadata">

**Author:** ![Samuel\_Moon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samuel_moon/32/258232_2.png) [@Samuel\_Moon](https://forums.eveonline.com/u/Samuel_Moon)\
**Post date:** [February 24, 2021, 8:08am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/3 "2021-02-24T08:08:52Z")

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So I somehow managed to download the updates an start the client, this took roughly 3 Minutes according to LogLite. After that the game runs perfectly fine. So there this something wrong with the AWS infrastructure or with the peering to its subnets.

This is a traceroute to [resources.eveonline.com](http://resources.eveonline.com):

tracert -d -4 [resouces.eveonline.com](http://resouces.eveonline.com) = [dm794883twbxj.cloudfront.net](http://dm794883twbxj.cloudfront.net) [13.225.27.46]

1 1 ms 1 ms 1 ms 192.168.0.1  
2 16 ms 9 ms 10 ms 62.155.243.206  
3 10 ms 9 ms 10 ms 217.5.94.70  
4 10 ms 9 ms 9 ms 217.5.94.70  
5 16 ms 13 ms 13 ms 80.157.204.66  
6 22 ms 22 ms 22 ms 213.200.119.214  
7 18 ms 23 ms 19 ms 77.67.122.2  
8 169 ms 169 ms \* 52.93.16.136 _ **← AWS, 30% loss** _  
9 175 ms \* \* 52.93.16.191 _ **← AWS, 60% loss** _  
10 \* \* \* Timeout  
11 \* \* \* Timeout  
12 \* \* \* Timeout  
13 \* \* \* Timeout  
14 \* \* \* Timeout  
15 177 ms 177 ms 177 ms 13.225.27.46

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<div class="post-metadata">

**Author:** ![Phil\_Rin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/phil_rin/32/182177_2.png) [@Phil\_Rin](https://forums.eveonline.com/u/Phil_Rin)\
**Post date:** [February 24, 2021, 8:25am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/4 "2021-02-24T08:25:32Z")

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I also tried another way for the downloader: i just wanted to download the launcher from [EVE Online Client (Launcher) für Windows oder Mac herunterladen](https://www.eveonline.com/de/download) - there’s the same behavior with the download speed. Currently it takes me more than 1h for downloading 86 MB and therefore i cant play…  
URL behind this is [https://binaries.eveonline.com/EveLauncher-1878290.exe](https://binaries.eveonline.com/EveLauncher-1878290.exe)

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<div class="post-metadata">

**Author:** ![Samuel\_Moon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samuel_moon/32/258232_2.png) [@Samuel\_Moon](https://forums.eveonline.com/u/Samuel_Moon)\
**Post date:** [February 24, 2021, 8:47am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/5 "2021-02-24T08:47:28Z")

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It seems to me this is a routing/peering problem of the ISP. I tried other AWS hosted services and they all have the same issue:

- everything from \*.eveonline.com in the aws services
- [twitch.tv](http://twitch.tv) VODs \< 1 Mbit downstram (oddly the live streams work fine)
- the forums of the ISP itself ([telekomhilf.telekom.de](http://telekomhilf.telekom.de))

This all refers to [cloudfront.net](http://cloudfront.net) / AWS. At the same time I can run a download at full speed (50 MBit) from other non-AWS services.

@Phil_Rin Are you having the same issues with [twitch.tv](http://twitch.tv) VODs? I have opened a thread on the Telekom forums: [https://telekomhilft.telekom.de/t5/Telefonie-Internet/Massive-Verbindungsprobleme-mit-AWS-cloudfront-net-und-facebook/td-p/5045289](https://telekomhilft.telekom.de/t5/Telefonie-Internet/Massive-Verbindungsprobleme-mit-AWS-cloudfront-net-und-facebook/td-p/5045289) & [https://telekomhilft.telekom.de/t5/Telefonie-Internet/Probleme-bei-Verbindungen-zu-Amazon-CloudFront/td-p/5043150/page/2](https://telekomhilft.telekom.de/t5/Telefonie-Internet/Probleme-bei-Verbindungen-zu-Amazon-CloudFront/td-p/5043150/page/2)

If the problem is within the AWS infrastructure, then the service providers (such as CCP) must file a ticket. We as normal users can’t do much here I think…

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<div class="post-metadata">

**Author:** ![Phil\_Rin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/phil_rin/32/182177_2.png) [@Phil\_Rin](https://forums.eveonline.com/u/Phil_Rin)\
**Post date:** [February 24, 2021, 10:57am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/6 "2021-02-24T10:57:46Z")

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Yeah it’s really slow. I restarted the download for the launcher upgrade several times now and managed to get a connection up with ~5 MB/s. But it seems really random, if you’re able to download fast or stuck in that 20 KB/s connection.

EDIT: What also comes in my mind is the problem with disconneting from server in an unpredictable pattern. Maybe, the root-cause is somewhere located there as well.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [May 25, 2021, 10:58am UTC](https://forums.eveonline.com/t/connection-download-download-of-updates-very-slow-then-stopping/297209/7 "2021-05-25T10:58:32Z")

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