# Connection dropped - unable to login ("encountered error renewing token") **URL:** \ **Category:** General Issues\ **Created:** [September 18, 2018, 3:15pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247 "2018-09-18T15:15:44Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![fallopia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/fallopia/32/97346_2.png) [@fallopia](https://forums.eveonline.com/u/fallopia)\ **Post date:** [September 18, 2018, 3:35pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/21 "2018-09-18T15:35:15Z")
That is not working ---
**Author:** ![Cal\_Matar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cal_matar/32/378151_2.png) [@Cal\_Matar](https://forums.eveonline.com/u/Cal_Matar)\ **Post date:** [September 18, 2018, 3:35pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/22 "2018-09-18T15:35:21Z")
I get the error “There was a problem validating your account” ---
**Author:** ![Rotas\_C](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rotas_c/32/81429_2.png) [@Rotas\_C](https://forums.eveonline.com/u/Rotas_C)\ **Post date:** [September 18, 2018, 3:35pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/23 "2018-09-18T15:35:53Z")
I have no “add account” button in new launcher ---
**Author:** ![Shinjutsu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shinjutsu/32/97350_2.png) [@Shinjutsu](https://forums.eveonline.com/u/Shinjutsu)\ **Post date:** [September 18, 2018, 3:36pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/24 "2018-09-18T15:36:26Z")
Have the same issue. Was in warp to a rogue drone site then socket closed and cant log back in since then. Which is already about 36minutes ago. ---
**Author:** ![Cal\_Matar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/cal_matar/32/378151_2.png) [@Cal\_Matar](https://forums.eveonline.com/u/Cal_Matar)\ **Post date:** [September 18, 2018, 3:37pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/25 "2018-09-18T15:37:04Z")
Tried that and it gives me the error “There was an error while validating your account, please try again.” across both of my accounts. ---
**Author:** ![Lantiane](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lantiane/32/38685_2.png) [@Lantiane](https://forums.eveonline.com/u/Lantiane)\ **Post date:** [September 18, 2018, 3:37pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/26 "2018-09-18T15:37:08Z")
this is getting fun… there is no way btw im doing that @GM_Mechanic first, it doesnt work, 2nd what about all those ppl with 10 or more accounts? ---
**Author:** ![Erstwhile](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/erstwhile/32/253811_2.png) [@Erstwhile](https://forums.eveonline.com/u/Erstwhile)\ **Post date:** [September 18, 2018, 3:37pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/27 "2018-09-18T15:37:22Z")
Great suggestion … however I tried that before your suggestion and got an error indicationg there are problems validating the account. (“There was an error whuile validating your account, please try again”) Maybe the root cause is within the account verification system. Thanks for looking into this quickly and responding with suggestions for us. ---
**Author:** ![Shinjutsu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shinjutsu/32/97350_2.png) [@Shinjutsu](https://forums.eveonline.com/u/Shinjutsu)\ **Post date:** [September 18, 2018, 3:37pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/28 "2018-09-18T15:37:26Z")
Tried that. Doesnt work. Error occurred when validating account is usually the response. ---
**Author:** ![Ikarus\_Nardieu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ikarus_nardieu/32/174402_2.png) [@Ikarus\_Nardieu](https://forums.eveonline.com/u/Ikarus_Nardieu)\ **Post date:** [September 18, 2018, 3:37pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/29 "2018-09-18T15:37:58Z")
i only can tipe in user and password but nothing happens then ---
**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\ **Post date:** [September 18, 2018, 3:38pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/30 "2018-09-18T15:38:16Z")
You’re right there is an issue. we are looking into it. ---
**Author:** ![Roahnin](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/roahnin/32/244262_2.png) [@Roahnin](https://forums.eveonline.com/u/Roahnin)\ **Post date:** [September 18, 2018, 3:38pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/31 "2018-09-18T15:38:27Z")
we know there is 😃 ---
**Author:** ![Stein\_Bytting](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stein_bytting/32/409599_2.png) [@Stein\_Bytting](https://forums.eveonline.com/u/Stein_Bytting)\ **Post date:** [September 18, 2018, 3:38pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/32 "2018-09-18T15:38:48Z")
> Click add account and type in the username and password of the accounts affected to add them again, should give you a new token and solve your issue. This doesn’t work this time around. Adding an account doesn’t work. Logging in with an existing account never gets through “refreshing authorization” ---
**Author:** ![fallopia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/fallopia/32/97346_2.png) [@fallopia](https://forums.eveonline.com/u/fallopia)\ **Post date:** [September 18, 2018, 3:39pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/33 "2018-09-18T15:39:12Z")
It’s definitely on your end CCP - tried using two different systems, two different ISPs (AT&T and Verizon) with same result. Meanwhile I keep watching the number of players online dropping by 500 every few minutes… ---
**Author:** ![Adraodus](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/adraodus/32/97339_2.png) [@Adraodus](https://forums.eveonline.com/u/Adraodus)\ **Post date:** [September 18, 2018, 3:39pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/34 "2018-09-18T15:39:13Z")
Good, Thank you ---
**Author:** ![Lantiane](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lantiane/32/38685_2.png) [@Lantiane](https://forums.eveonline.com/u/Lantiane)\ **Post date:** [September 18, 2018, 3:39pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/35 "2018-09-18T15:39:14Z")
roleeyes… when was the last time there wasnt a problem with the launcher after an update? ---
**Author:** ![Jysriia\_Uesugi](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jysriia_uesugi/32/68494_2.png) [@Jysriia\_Uesugi](https://forums.eveonline.com/u/Jysriia_Uesugi)\ **Post date:** [September 18, 2018, 3:40pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/36 "2018-09-18T15:40:48Z")
this many complaining… you thought there wasn’t a problem? ---
**Author:** ![Ikarus\_Nardieu](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ikarus_nardieu/32/174402_2.png) [@Ikarus\_Nardieu](https://forums.eveonline.com/u/Ikarus_Nardieu)\ **Post date:** [September 18, 2018, 3:41pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/37 "2018-09-18T15:41:20Z")
there is it again, never play on patch day 😆 ---
**Author:** ![Erstwhile](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/erstwhile/32/253811_2.png) [@Erstwhile](https://forums.eveonline.com/u/Erstwhile)\ **Post date:** [September 18, 2018, 3:41pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/38 "2018-09-18T15:41:27Z")
The September update and subsequent “mini patches” have logged in fine until today. Perhaps we should take a moment to stretch and review our many “Eve management spreadsheets” (smile) ---
**Author:** ![Rotas\_C](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rotas_c/32/81429_2.png) [@Rotas\_C](https://forums.eveonline.com/u/Rotas_C)\ **Post date:** [September 18, 2018, 3:41pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/39 "2018-09-18T15:41:41Z")
login works now ---
**Author:** ![MMKANE](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mmkane/32/79222_2.png) [@MMKANE](https://forums.eveonline.com/u/MMKANE)\ **Post date:** [September 18, 2018, 3:42pm UTC](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247/40 "2018-09-18T15:42:09Z")
how many times same thing all over again? ridiciolous [Previous page](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247.md?page=1) [Next page](https://forums.eveonline.com/t/connection-dropped-unable-to-login-encountered-error-renewing-token/107247.md?page=3)