# Connection lost - Virgin Media UK - Please see official CCP response **URL:** \ **Category:** General Issues\ **Created:** [February 24, 2022, 11:57am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050 "2022-02-24T11:57:09Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![Alex\_L\_Strifer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alex_l_strifer/32/309444_2.png) [@Alex\_L\_Strifer](https://forums.eveonline.com/u/Alex_L_Strifer)\ **Post date:** [February 24, 2022, 9:45pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/21 "2022-02-24T21:45:58Z")
Having the same issue UK virgin Media, everything else is stable no other problems in any other games. ---
**Author:** ![Plagus\_Dextros](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/plagus_dextros/32/405993_2.png) [@Plagus\_Dextros](https://forums.eveonline.com/u/Plagus_Dextros)\ **Post date:** [February 24, 2022, 9:52pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/22 "2022-02-24T21:52:17Z")
+1 UK Virgin Media having issues ---
**Author:** ![Daemic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/daemic/32/309445_2.png) [@Daemic](https://forums.eveonline.com/u/Daemic)\ **Post date:** [February 24, 2022, 10:02pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/23 "2022-02-24T22:02:01Z")
+Another 1 ---
**Author:** ![llorak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/llorak/32/308874_2.png) [@llorak](https://forums.eveonline.com/u/llorak)\ **Post date:** [February 24, 2022, 10:19pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/24 "2022-02-24T22:19:57Z")
as an experiment , disconnect computers ethernet connection (disabled) to router , then connected computer (wifi ) to my vodaphone mobile wifi hub … 40 mins so far no disconnects ---
**Author:** ![Astyloss](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/astyloss/32/309447_2.png) [@Astyloss](https://forums.eveonline.com/u/Astyloss)\ **Post date:** [February 24, 2022, 10:35pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/25 "2022-02-24T22:35:05Z")
+1 UK Virgin Media, 5 times in last 20 minutes ---
**Author:** ![Mas3nko](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/mas3nko/32/330511_2.png) [@Mas3nko](https://forums.eveonline.com/u/Mas3nko)\ **Post date:** [February 24, 2022, 10:36pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/26 "2022-02-24T22:36:22Z")
UK here Get disconnected 15-20 times in a row aswell as other UK Based players - annoying when your in a hostile area with ship and pod or whatever. Seems to do it as the most inappropriate moments also ---
**Author:** ![Ferentus\_Muretto](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ferentus_muretto/32/309450_2.png) [@Ferentus\_Muretto](https://forums.eveonline.com/u/Ferentus_Muretto)\ **Post date:** [February 24, 2022, 10:38pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/27 "2022-02-24T22:38:19Z")
+1 UK - Virgin Media ---
**Author:** ![Dejar\_Winter](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dejar_winter/32/460048_2.png) [@Dejar\_Winter](https://forums.eveonline.com/u/Dejar_Winter)\ **Post date:** [February 24, 2022, 10:41pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/28 "2022-02-24T22:41:00Z")
yep same here, UK Virgin. Many disconnects since yesterday evening. ---
**Author:** ![llorak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/llorak/32/308874_2.png) [@llorak](https://forums.eveonline.com/u/llorak)\ **Post date:** [February 24, 2022, 10:42pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/29 "2022-02-24T22:42:24Z")
thats been 60 mins without a disconnect , if you can tether your mobile phone to comp or have a mobile hub ^ give it a try. ---
**Author:** ![Vales\_Yvormes](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/vales_yvormes/32/287502_2.png) [@Vales\_Yvormes](https://forums.eveonline.com/u/Vales_Yvormes)\ **Post date:** [February 24, 2022, 10:45pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/30 "2022-02-24T22:45:36Z")
+1 UK, Virgin Media has some kind of conflict with CCP Eve for last two days have been disconnected repeatedly makes doing anything requiring time or combat control impossible. ---
**Author:** ![Samm\_Axel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samm_axel/32/282372_2.png) [@Samm\_Axel](https://forums.eveonline.com/u/Samm_Axel)\ **Post date:** [February 24, 2022, 10:51pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/31 "2022-02-24T22:51:19Z")
+1 UK - Virgin Media ---
**Author:** ![llorak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/llorak/32/308874_2.png) [@llorak](https://forums.eveonline.com/u/llorak)\ **Post date:** [February 24, 2022, 10:53pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/32 "2022-02-24T22:53:42Z")
1hr 13 mins , … disconnect… mind you i was just sitting in station ---
**Author:** ![Arcaine\_Saisima](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/arcaine_saisima/32/452872_2.png) [@Arcaine\_Saisima](https://forums.eveonline.com/u/Arcaine_Saisima)\ **Post date:** [February 24, 2022, 11:19pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/33 "2022-02-24T23:19:41Z")
Also a UK Virgin here…desperately seeking a connection. ---
**Author:** ![Ex0101](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ex0101/32/383876_2.png) [@Ex0101](https://forums.eveonline.com/u/Ex0101)\ **Post date:** [February 24, 2022, 11:19pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/34 "2022-02-24T23:19:57Z")
+1 UK, Virgin Media, not happening in anything but EVE ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 24, 2022, 11:29pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/35 "2022-02-24T23:29:06Z")
Game is currently unplayable with constant disconnects. No problems with general internet connection like streaming etc. UK on Virgin Media. ---
**Author:** ![Alexandre\_DeAlmeida](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alexandre_dealmeida/32/309456_2.png) [@Alexandre\_DeAlmeida](https://forums.eveonline.com/u/Alexandre_DeAlmeida)\ **Post date:** [February 24, 2022, 11:30pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/36 "2022-02-24T23:30:34Z")
Same here, +1 UK Virgin Media… I know that if I try and call virgin media and get them to check I will get through to a Tier 1 call center agent who won’t even begin to understand how to help troubleshoot this… Anyone from CCP able to look into this? There are a large amount of players I know who are having the same issues… ---
**Author:** ![Jokurra](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jokurra/32/287508_2.png) [@Jokurra](https://forums.eveonline.com/u/Jokurra)\ **Post date:** [February 24, 2022, 11:39pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/37 "2022-02-24T23:39:40Z")
+1 virgin media ---
**Author:** ![shutupandshave](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shutupandshave/32/286322_2.png) [@shutupandshave](https://forums.eveonline.com/u/shutupandshave)\ **Post date:** [February 24, 2022, 11:41pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/38 "2022-02-24T23:41:43Z")
+1 here. ---
**Author:** ![Wilks\_Askiras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wilks_askiras/32/309404_2.png) [@Wilks\_Askiras](https://forums.eveonline.com/u/Wilks_Askiras)\ **Post date:** [February 24, 2022, 11:46pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/39 "2022-02-24T23:46:27Z")
Also having the same problem on Virgin Media in the UK. The issue happened I think mid last year over a period of about a month, usually at 1am. CCP blamed Virgin and Virgin Technical Support hadn’t a clue how to reroute a connection path (which is what CCP recommend you ask your ISP to do). In the end the problem sorted itself out. If it wasn’t bad enough paying for a monthly subscription to EVE and not being able to play the game properly, Virgin was nice enough to increase everyone’s bills last month, in exchange for an apparently degraded service quality. Taking the P comes to mind. ---
**Author:** ![jubbil](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jubbil/32/309463_2.png) [@jubbil](https://forums.eveonline.com/u/jubbil)\ **Post date:** [February 25, 2022, 12:23am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/40 "2022-02-25T00:23:32Z")
Not that more confirmations need but Same problems here, UK Virgin Media [Previous page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=1) [Next page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=3)