# Connection lost - Virgin Media UK - Please see official CCP response **URL:** \ **Category:** General Issues\ **Created:** [February 24, 2022, 11:57am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050 "2022-02-24T11:57:09Z")\ **Posts on this page:** 20\ **Page:** 3
**Author:** ![Monty\_Burms](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/monty_burms/32/309429_2.png) [@Monty\_Burms](https://forums.eveonline.com/u/Monty_Burms)\ **Post date:** [February 25, 2022, 6:12am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/41 "2022-02-25T06:12:29Z")
Pretty much unplayable at the moment ---
**Author:** ![Scoflo\_Rotineque](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/scoflo_rotineque/32/419429_2.png) [@Scoflo\_Rotineque](https://forums.eveonline.com/u/Scoflo_Rotineque)\ **Post date:** [February 25, 2022, 7:47am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/42 "2022-02-25T07:47:32Z")
Just commented on a separate thread but same issue here, over fifteen disconnects in a four hour period yesterday evening. Virgin Media connection too, connection stable across the rest of the house so as someone said it appears to be a conflict with Eve? ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 25, 2022, 9:45am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/43 "2022-02-25T09:45:22Z")
Oh. Virgin Media here as well. But no issues with my work laptop connection or discord, it’s only Eve getting dropped and sometimes 3/4 accounts and one stays connected. VM Thread: [https://community.virginmedia.com/t5/Gaming-Support/Eve-Online-Connection-Issues/m-p/4951509#M72798](https://community.virginmedia.com/t5/Gaming-Support/Eve-Online-Connection-Issues/m-p/4951509#M72798) I guess with more posting on both, we might actually get some support. ---
**Author:** ![Maako\_Mori](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maako_mori/32/301147_2.png) [@Maako\_Mori](https://forums.eveonline.com/u/Maako_Mori)\ **Post date:** [February 25, 2022, 10:27am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/44 "2022-02-25T10:27:03Z")
Same issue here. Virgin Media, UK. Only EVE affected. ---
**Author:** ![Ex0101](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ex0101/32/383876_2.png) [@Ex0101](https://forums.eveonline.com/u/Ex0101)\ **Post date:** [February 25, 2022, 10:29am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/45 "2022-02-25T10:29:24Z")
Be nice if CCP could at least acknowledge they are looking into it…its not like we pay for a service or anything crazy like that…oh wait, we do… ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [February 25, 2022, 10:29am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/46 "2022-02-25T10:29:54Z")
But your no guaranteed that service ---
**Author:** ![Skidmarks](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/skidmarks/32/299552_2.png) [@Skidmarks](https://forums.eveonline.com/u/Skidmarks)\ **Post date:** [February 25, 2022, 10:33am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/47 "2022-02-25T10:33:09Z")
same here in Perth Western Aus. lots of DC. ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 10:44am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/48 "2022-02-25T10:44:13Z")
So far so good this morning… no DC’s in 40 minutes since 10am UK time. Let’s see if it holds up. By the way that Virgin Media thread was a resolved one about a different issue that has just been hijacked so if the issue continues you may want to make a new thread on there specific to this Eve issue. ---
**Author:** ![Lacrimosa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lacrimosa/32/295766_2.png) [@Lacrimosa](https://forums.eveonline.com/u/Lacrimosa)\ **Post date:** [February 25, 2022, 10:45am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/49 "2022-02-25T10:45:06Z")
It seems to be since 2am on Thursday morning an issue with VM in the UK. I dont think CCP did anything its just how its client is routed on the VM network. I think we need to learn to live with this until VM update their routing, and personally I dont believe they will. So CCP should just exclude VM customers as not supported for there game. ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 10:50am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/50 "2022-02-25T10:50:07Z")
Impossible to say at this point whether the issue is a CCP one or a VM one. Are you still having regular DC’s in the last hour Lacrimosa? ---
**Author:** ![Jackson\_Creed](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jackson_creed/32/370102_2.png) [@Jackson\_Creed](https://forums.eveonline.com/u/Jackson_Creed)\ **Post date:** [February 25, 2022, 10:52am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/51 "2022-02-25T10:52:16Z")
Interestingly, not suffering from the same disconnection issue on the Singularity test server. I’ve been logged in for over half an hour without issue… so far at least. ---
**Author:** ![Grace1ess](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/grace1ess/32/309426_2.png) [@Grace1ess](https://forums.eveonline.com/u/Grace1ess)\ **Post date:** [February 25, 2022, 10:53am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/52 "2022-02-25T10:53:19Z")
I’ve had a pretty solid morning, only one disconnection and have since connected to my vpn and no disconnections since, approx 2 hours now ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 10:55am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/53 "2022-02-25T10:55:04Z")
Promising. I’ve been on live almost an hour with no DC… couldn’t go 5 minutes without one last night. Perhaps CCP or VM resolved it… time will tell I guess. ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 25, 2022, 11:02am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/54 "2022-02-25T11:02:31Z")
Noted and created. Cheers And also I’ve had the game drop once in the last 2 hours. Which is still no good if I want to get stuck into anything combat related. ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 25, 2022, 1:09pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/55 "2022-02-25T13:09:22Z")
Lost connection twice in the last 5 minutes. I’s going well today 🤣 😢 ---
**Author:** ![Jackson\_Creed](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jackson_creed/32/370102_2.png) [@Jackson\_Creed](https://forums.eveonline.com/u/Jackson_Creed)\ **Post date:** [February 25, 2022, 1:11pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/56 "2022-02-25T13:11:08Z")
Same here. It’s getting a bit frustrating at this point. I’ve sent a bug report, but unlikely to hear anything back. ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 1:11pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/57 "2022-02-25T13:11:26Z")
On for 2 hours since downtime and then just got 2 DC’s within minutes of each other, so seems the issue is still here ---
**Author:** ![Factical\_Tuckwit](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/factical_tuckwit/32/267241_2.png) [@Factical\_Tuckwit](https://forums.eveonline.com/u/Factical_Tuckwit)\ **Post date:** [February 25, 2022, 1:13pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/58 "2022-02-25T13:13:35Z")
I’ll throw my name in the hat - UK / Virgin Media, been suffering for over around 72+ hrs so far. Look at a BQM, mine is horrific in the last few days - so it looks like VM end _not_ CCP ---
**Author:** ![shutupandshave](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shutupandshave/32/286322_2.png) [@shutupandshave](https://forums.eveonline.com/u/shutupandshave)\ **Post date:** [February 25, 2022, 1:13pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/59 "2022-02-25T13:13:37Z")
Yeah had the same issue. ---
**Author:** ![llorak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/llorak/32/308874_2.png) [@llorak](https://forums.eveonline.com/u/llorak)\ **Post date:** [February 25, 2022, 1:14pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/60 "2022-02-25T13:14:09Z")
excat samething just happened to me [Previous page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=2) [Next page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=4)