# Connection lost - Virgin Media UK - Please see official CCP response **URL:** \ **Category:** General Issues\ **Created:** [February 24, 2022, 11:57am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050 "2022-02-24T11:57:09Z")\ **Posts on this page:** 20\ **Page:** 4
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 1:43pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/61 "2022-02-25T13:43:58Z")
And another DC at 1.42 pm… wait, make that 2 in a row ---
**Author:** ![Lacrimosa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lacrimosa/32/295766_2.png) [@Lacrimosa](https://forums.eveonline.com/u/Lacrimosa)\ **Post date:** [February 25, 2022, 1:45pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/62 "2022-02-25T13:45:14Z")
3 times since downtime ---
**Author:** ![Lacrimosa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/lacrimosa/32/295766_2.png) [@Lacrimosa](https://forums.eveonline.com/u/Lacrimosa)\ **Post date:** [February 25, 2022, 1:46pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/63 "2022-02-25T13:46:25Z")
yeah tis only affecting VM cutomers with the constant disconnects. Not something thats going to be fixed anytime soon either. ---
**Author:** ![King\_Aequitas](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/king_aequitas/32/309509_2.png) [@King\_Aequitas](https://forums.eveonline.com/u/King_Aequitas)\ **Post date:** [February 25, 2022, 1:50pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/64 "2022-02-25T13:50:07Z")
Same thing happening to me im also in VM is there a work arround like using a VPN or something ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 25, 2022, 1:52pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/65 "2022-02-25T13:52:38Z")
Yeah, that might be the way to go. Personally not tried it yet. Will have a go with a VPN. ---
**Author:** ![Alpha\_GoreSnorkel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alpha_goresnorkel/32/315840_2.png) [@Alpha\_GoreSnorkel](https://forums.eveonline.com/u/Alpha_GoreSnorkel)\ **Post date:** [February 25, 2022, 1:59pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/66 "2022-02-25T13:59:13Z")
Yet another one affected here; VM, meh. ---
**Author:** ![Anuk-Sun\_Amun](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/anuk-sun_amun/32/309512_2.png) [@Anuk-Sun\_Amun](https://forums.eveonline.com/u/Anuk-Sun_Amun)\ **Post date:** [February 25, 2022, 2:41pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/67 "2022-02-25T14:41:26Z")
Same, VM here too ☹ ---
**Author:** ![Talwin\_Madullier](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/talwin_madullier/32/272043_2.png) [@Talwin\_Madullier](https://forums.eveonline.com/u/Talwin_Madullier)\ **Post date:** [February 25, 2022, 3:45pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/68 "2022-02-25T15:45:58Z")
9 DQ’s so far today, I am on VM but nothing else is affected. Lost Ark, World of Tanks, Guild Wars 2 no issues. I still haven’t seen anything from CCP even acknowledging there is an issue ---
**Author:** ![Samm\_Axel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samm_axel/32/282372_2.png) [@Samm\_Axel](https://forums.eveonline.com/u/Samm_Axel)\ **Post date:** [February 25, 2022, 3:50pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/69 "2022-02-25T15:50:55Z")
Same, am trying VPN to see if that by passes it ---
**Author:** ![Jander\_Massek](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jander_massek/32/309440_2.png) [@Jander\_Massek](https://forums.eveonline.com/u/Jander_Massek)\ **Post date:** [February 25, 2022, 3:52pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/70 "2022-02-25T15:52:51Z")
About 9 here too… it seems to happen to all of the people posting here at the same time. The fact that no other games/streams etc are affected would point to a CCP problem, however it only seems to be Virgin Media customers so could be a combination of both. ---
**Author:** ![DAN\_TALI](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dan_tali/32/484703_2.png) [@DAN\_TALI](https://forums.eveonline.com/u/DAN_TALI)\ **Post date:** [February 25, 2022, 5:11pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/71 "2022-02-25T17:11:09Z")
So in past 72 hours ish I have had probs in region of 50 disconnects. Maybe more this started at a very odd set of hours and was only twice On the 1st night tit was around 12 possibly 2.am since then it has only got worse . getting double Drops soon as i try load to triple drops. Then whole server drops from login. Pretty sad. But as some 1 said earlier using your Phone tether etc works and bypasses the problem although not great. Its a work around for now ---
**Author:** ![Dudus\_Dey](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dudus_dey/32/309523_2.png) [@Dudus\_Dey](https://forums.eveonline.com/u/Dudus_Dey)\ **Post date:** [February 25, 2022, 5:21pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/72 "2022-02-25T17:21:21Z")
same here keep loosing connection ( UK virgin media) any idea whats going on ? ---
**Author:** ![Barzini\_Telamon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/barzini_telamon/32/309438_2.png) [@Barzini\_Telamon](https://forums.eveonline.com/u/Barzini_Telamon)\ **Post date:** [February 25, 2022, 5:22pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/73 "2022-02-25T17:22:54Z")
since i was having problems yesterday - i have been playing through my vpn for 6 hrs now and not a single disconnect ---
**Author:** ![Samm\_Axel](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/samm_axel/32/282372_2.png) [@Samm\_Axel](https://forums.eveonline.com/u/Samm_Axel)\ **Post date:** [February 25, 2022, 5:36pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/74 "2022-02-25T17:36:13Z")
been around 2hrs using my norton VPN and no disconnect, before that it seamed to be every 30 mins or less ---
**Author:** ![Geo\_Eclipse\_Oksaras](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/geo_eclipse_oksaras/32/500781_2.png) [@Geo\_Eclipse\_Oksaras](https://forums.eveonline.com/u/Geo_Eclipse_Oksaras)\ **Post date:** [February 25, 2022, 5:36pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/75 "2022-02-25T17:36:29Z")
It seems its an issue before it’s reaching CCP’s servers… > [@20220225 - Connection Issues (UK)](https://forums.eveonline.com/t/20220225-connection-issues-uk/351264): > > Hello everyone, We are looking into the connectivity issues which have recently started affecting certain players in the UK. The issue lies somewhere on the route the connection takes before it reaches the EVE Online servers and we are yet to discover exactly where the source of the problem is but as far as we can tell from the reports we have received so far they are customers of Virgin Media ISP. If you are based in the UK and have recently started experiencing regular disconnects from the g… ---
**Author:** ![Dudus\_Dey](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dudus_dey/32/309523_2.png) [@Dudus\_Dey](https://forums.eveonline.com/u/Dudus_Dey)\ **Post date:** [February 25, 2022, 5:49pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/76 "2022-02-25T17:49:37Z")
any advice with that VPN trick ? ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [February 25, 2022, 5:52pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/77 "2022-02-25T17:52:41Z")
Virgin Media customers: Please see this thread [20220225 - Connection Issues (UK)](https://forums.eveonline.com/t/20220225-connection-issues-uk/351264) and this tweet [https://twitter.com/CCP\_Explorer/status/1497265035768434690](https://twitter.com/CCP_Explorer/status/1497265035768434690). We are seeing these disconnect issues, starting at 22 o’clock on 23 February; the disconnects are synced indicating some sort of a network issue or fault. But these synched disconnects are only from Virgin Media customers in the UK as far as we can tell; other countries or ISPs do not appear to be affected. ---
**Author:** ![llorak](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/llorak/32/308874_2.png) [@llorak](https://forums.eveonline.com/u/llorak)\ **Post date:** [February 25, 2022, 6:18pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/78 "2022-02-25T18:18:29Z")
submitted a report here, but in all honesty if its virgin media’s fault … we will be waiting awhile… If anyone has had a problem in the past with them ,you will know the hoops you have to jump through to get a problem fixed ( and they usually want to charge you some sorta fee for the privilege) ---
**Author:** ![Grace1ess](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/grace1ess/32/309426_2.png) [@Grace1ess](https://forums.eveonline.com/u/Grace1ess)\ **Post date:** [February 25, 2022, 6:45pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/79 "2022-02-25T18:45:15Z")
Been using my AVG VPN connected to London for most of the day since downtime, no disconnects so far. ---
**Author:** ![Maako\_Mori](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maako_mori/32/301147_2.png) [@Maako\_Mori](https://forums.eveonline.com/u/Maako_Mori)\ **Post date:** [February 25, 2022, 6:52pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/80 "2022-02-25T18:52:37Z")
No issues since using NordVPN today. Submitted a ticket with trace routes with/without VPN, as requested. [Previous page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=3) [Next page](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050.md?page=5)