# Connection lost - Virgin Media UK - Please see official CCP response **URL:** \ **Category:** General Issues\ **Created:** [February 24, 2022, 11:57am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050 "2022-02-24T11:57:09Z")\ **Posts on this page:** 20\ **Page:** 5
**Author:** ![Dudus\_Dey](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dudus_dey/32/309523_2.png) [@Dudus\_Dey](https://forums.eveonline.com/u/Dudus_Dey)\ **Post date:** [February 25, 2022, 6:53pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/81 "2022-02-25T18:53:28Z")
there is any free vpn program? ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [February 25, 2022, 7:02pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/82 "2022-02-25T19:02:04Z")
> [@Maako\_Mori](#): > > No issues since using NordVPN today. Submitted a ticket with trace routes with/without VPN, as requested. Did you contact your ISP as well with that same information? ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [February 25, 2022, 7:02pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/83 "2022-02-25T19:02:33Z")
> [@llorak](#): > > submitted a report here, but in all honesty if its virgin media’s fault … we will be waiting awhile… Did you contact your ISP as well? ---
**Author:** ![Acculate\_Sarn](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/acculate_sarn/32/309535_2.png) [@Acculate\_Sarn](https://forums.eveonline.com/u/Acculate_Sarn)\ **Post date:** [February 25, 2022, 7:13pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/84 "2022-02-25T19:13:28Z")
Yea you can get one with protonVPN but its rather laggy ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 25, 2022, 7:23pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/85 "2022-02-25T19:23:27Z")
I’ve gone with [https://surfshark.com](https://surfshark.com) as they do a 30 day money back if you’re not happy and it’s reasonably cheap anyway. Will let you know if I have any disconnects. ---
**Author:** ![Maako\_Mori](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maako_mori/32/301147_2.png) [@Maako\_Mori](https://forums.eveonline.com/u/Maako_Mori)\ **Post date:** [February 25, 2022, 7:27pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/86 "2022-02-25T19:27:44Z")
Yes. VM have been informed. ---
**Author:** ![jayuk1](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jayuk1/32/473828_2.png) [@jayuk1](https://forums.eveonline.com/u/jayuk1)\ **Post date:** [February 25, 2022, 9:20pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/87 "2022-02-25T21:20:04Z")
i also spoke to VM. ---
**Author:** ![Monty\_Burms](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/monty_burms/32/309429_2.png) [@Monty\_Burms](https://forums.eveonline.com/u/Monty_Burms)\ **Post date:** [February 26, 2022, 7:06am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/88 "2022-02-26T07:06:54Z")
I was using protonVPN free tier and didn’t notice any lag. No disconnects but only tested for about an hour ---
**Author:** ![CCP\_Explorer](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_explorer/32/385081_2.png) [@CCP\_Explorer](https://forums.eveonline.com/u/CCP_Explorer)\ **Post date:** [February 26, 2022, 5:41pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/89 "2022-02-26T17:41:47Z")
We are keeping this thread [20220225 - Connection Issues (UK)](https://forums.eveonline.com/t/20220225-connection-issues-uk/351264) updated on the Virgin Media UK disconnect issues. ---
**Author:** ![Alexandre\_DeAlmeida](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alexandre_dealmeida/32/309456_2.png) [@Alexandre\_DeAlmeida](https://forums.eveonline.com/u/Alexandre_DeAlmeida)\ **Post date:** [February 27, 2022, 3:57pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/90 "2022-02-27T15:57:24Z")
To All those using VPNs, have you been disconnected at all? has this worked for you? Just asking before i sign up for one. ---
**Author:** ![Maako\_Mori](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maako_mori/32/301147_2.png) [@Maako\_Mori](https://forums.eveonline.com/u/Maako_Mori)\ **Post date:** [February 27, 2022, 4:43pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/91 "2022-02-27T16:43:08Z")
Works for me. No disconnect at all. NordVPN have a free 30-day trial. You could give that a try and hopefully VM will pull their fingers out and fix it by the time the trial is up. ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [February 27, 2022, 8:16pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/92 "2022-02-27T20:16:04Z")
I’ve been using a VPN and it’s sorted the issues for me as well. Not ideal, but needs must 🙂 ---
**Author:** ![Travonus\_Trapoll](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/travonus_trapoll/32/428501_2.png) [@Travonus\_Trapoll](https://forums.eveonline.com/u/Travonus_Trapoll)\ **Post date:** [March 1, 2022, 8:35pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/93 "2022-03-01T20:35:58Z")
Before DT today i was pvping rather well but after DT i cant even stay on long enough to scout! Wired and wifi both are not having it. ---
**Author:** ![Jintelli](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jintelli/32/399072_2.png) [@Jintelli](https://forums.eveonline.com/u/Jintelli)\ **Post date:** [March 2, 2022, 4:20pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/94 "2022-03-02T16:20:12Z")
Everytime i setup my mining fleet i get DC’ed about every 1-20minutes. Utterly unplayable at the moment, having to constantly reform fleets etc. 😡 ---
**Author:** ![Kai\_Mhor](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kai_mhor/32/310044_2.png) [@Kai\_Mhor](https://forums.eveonline.com/u/Kai_Mhor)\ **Post date:** [March 2, 2022, 11:43pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/95 "2022-03-02T23:43:11Z")
Seeing this problem too, another VM customer. Notified them too. ---
**Author:** ![BrOwtrader](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/browtrader/32/250606_2.png) [@BrOwtrader](https://forums.eveonline.com/u/BrOwtrader)\ **Post date:** [March 3, 2022, 11:01am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/96 "2022-03-03T11:01:20Z")
I have also been getting this Issue , Also on Virgin Media has been really bad today ---
**Author:** ![MaadJ](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maadj/32/444002_2.png) [@MaadJ](https://forums.eveonline.com/u/MaadJ)\ **Post date:** [March 4, 2022, 2:28pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/97 "2022-03-04T14:28:25Z")
Western Australia here and been getting disconnected like every 15 to 20mins. Only had the problem start about 3 days ago. ---
**Author:** ![MaadJ](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/maadj/32/444002_2.png) [@MaadJ](https://forums.eveonline.com/u/MaadJ)\ **Post date:** [March 4, 2022, 2:32pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/98 "2022-03-04T14:32:30Z")
I am telstra wireless and normally fine but last 3 or 4 days i dc every 15 to 20 mins ---
**Author:** ![JonahVark](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/jonahvark/32/394644_2.png) [@JonahVark](https://forums.eveonline.com/u/JonahVark)\ **Post date:** [March 4, 2022, 3:22pm UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/99 "2022-03-04T15:22:32Z")
Hi Maadj, I’d recommend creating your own thread for that specific issue and also raising a ticket with support as this was related to our specific issue with Virgin Media in the UK. Don’t want your issue just getting missed 👍 ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [June 10, 2022, 9:13am UTC](https://forums.eveonline.com/t/connection-lost-virgin-media-uk-please-see-official-ccp-response/351050/101 "2022-06-10T09:13:19Z")
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