# Customer support poor service and MONEY gone down CCP glitch **URL:** \ **Category:** New Citizens Q&A\ **Created:** [July 27, 2022, 6:39am UTC](https://forums.eveonline.com/t/customer-support-poor-service-and-money-gone-down-ccp-glitch/371435 "2022-07-27T06:39:07Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![DHuncan](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dhuncan/32/464684_2.png) [@DHuncan](https://forums.eveonline.com/u/DHuncan)\ **Post date:** [July 27, 2022, 6:39am UTC](https://forums.eveonline.com/t/customer-support-poor-service-and-money-gone-down-ccp-glitch/371435/1 "2022-07-27T06:39:07Z")
So after the annoying experience of buying PLEX but never getting the PLEX, I am here waiting for customer support to be kind enough to even contact me to say they are looking at the problem. This was yesterday but I still have nor received my PLEX, nor any feedback or response from customer support, save the initial automated message reminding me PLEX go to PLEX vault. Bad enough there is a technical problem that made PLEX desappear, how long it takes for CCP to respond to issues like this? I say again I payd yesterday, I still dont have my PLEX today and nobody from CCP has contacted at all with me. ---
**Author:** ![ISD\_Traindriver](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_traindriver/32/373313_2.png) [@ISD\_Traindriver](https://forums.eveonline.com/u/ISD_Traindriver)\ **Post date:** [July 27, 2022, 6:50am UTC](https://forums.eveonline.com/t/customer-support-poor-service-and-money-gone-down-ccp-glitch/371435/2 "2022-07-27T06:50:05Z")
Please file a Ticket to [https://support.eveonline.com/hc/de](https://support.eveonline.com/hc/de) Thread will be Closed. ---
**Author:** ![ISD\_Traindriver](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_traindriver/32/373313_2.png) [@ISD\_Traindriver](https://forums.eveonline.com/u/ISD_Traindriver)\ **Post date:** [July 27, 2022, 6:50am UTC](https://forums.eveonline.com/t/customer-support-poor-service-and-money-gone-down-ccp-glitch/371435/3 "2022-07-27T06:50:08Z")