I understand that a company cannot reveal its’ investigation methods, or most results, or respond to every ban/security action. It’s a game, they have limited resources to do these things, sometimes you have to accept there will be incorrect calls made and simply do your best and move on for the greater good.
However, in cases like this, where the player base often has strong issues about the CSM as a whole, where community engagement teams have been eliminated, where substantial questions have been raised about the nature and manner of the accusations, I think CCP needed to step up and address the issue in as transparent a manner as they can in conscience (and practicality) allow.
While I will often give CCP grief about sloppy event design, bad coding, poor game design decisions etc… they do often step up to the plate and do the hard things when they see they are needed.
So, reserving some judgement until I see the investigation results, but so far I am giving CCP two thumbs up for going the extra mile here.