# Didn't get 25 FREE PLEX despite being active

**URL:** <https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323>\
**Category:** General Issues\
**Created:** [August 9, 2023, 3:18pm UTC](https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323 "2023-08-09T15:18:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ashtray](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ashtray/32/381605_2.png) [@Ashtray](https://forums.eveonline.com/u/Ashtray)\
**Post date:** [August 9, 2023, 3:18pm UTC](https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323/1 "2023-08-09T15:18:05Z")

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Hi!

I am writing from the account that got omega for 1 year, was active (ratting mostly), but didn’t get the 25 free PLEX for some reason. Can you please check why I was misclassified as non-active player?

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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\
**Post date:** [August 9, 2023, 6:02pm UTC](https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323/2 "2023-08-09T18:02:54Z")

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Are you looking in the New Eden store in game to redeem them?

If not finding them when expected, you’ll need to engage [EVE Support: Contact Options](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support) to resolve this.

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**Author:** ![Ashtray](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ashtray/32/381605_2.png) [@Ashtray](https://forums.eveonline.com/u/Ashtray)\
**Post date:** [August 10, 2023, 4:22pm UTC](https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323/3 "2023-08-10T16:22:47Z")

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> Are you looking in the New Eden store in game to redeem them?

Yes. I have quite a few accounts and this one was the only one who didn’t get the PLEX. Checked again this morning, and it appeared there.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [November 8, 2023, 4:23pm UTC](https://forums.eveonline.com/t/didnt-get-25-free-plex-despite-being-active/415323/4 "2023-11-08T16:23:17Z")

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Closed on November 8, 2023, 4:23pm UTC

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