# Disappointed Customer **URL:** \ **Category:** General Discussion\ **Created:** [March 24, 2018, 2:51pm UTC](https://forums.eveonline.com/t/disappointed-customer/65656 "2018-03-24T14:51:57Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Gurney\_Hallack](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gurney_hallack/32/493227_2.png) [@Gurney\_Hallack](https://forums.eveonline.com/u/Gurney_Hallack)\ **Post date:** [March 24, 2018, 2:51pm UTC](https://forums.eveonline.com/t/disappointed-customer/65656/1 "2018-03-24T14:51:57Z")
I am very disappointed in Eve, CCP, and CCP Falcon in particular. Days have passed without an apology for what has been a terrible update. News has been scarce. Have you ever heard of customer service? I have personally given your company more then 500 us dollars in the past 12 months and this is how you treat me? I am very disappointed right now. ---
**Author:** ![Rovinia](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rovinia/32/483428_2.png) [@Rovinia](https://forums.eveonline.com/u/Rovinia)\ **Post date:** [March 24, 2018, 3:00pm UTC](https://forums.eveonline.com/t/disappointed-customer/65656/2 "2018-03-24T15:00:16Z")
> **[EVE Online - A Quick Status Update After The March Release!](https://www.eveonline.com/article/p625tp/a-quick-status-update-after-the-march-release)** > > Check out this news item for more information on the chat system issues that have occurred this week after the March Release, and the work that's ongoing to apply fixes. Nobody is happy with the current situation, right on top of it CCP itself. But ■■■■ like this happens sometimes. Get over it. ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [March 24, 2018, 3:00pm UTC](https://forums.eveonline.com/t/disappointed-customer/65656/3 "2018-03-24T15:00:57Z")
Closed on March 24, 2018, 3:00pm UTC ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [March 24, 2018, 3:04pm UTC](https://forums.eveonline.com/t/disappointed-customer/65656/4 "2018-03-24T15:04:24Z")
On behalf of the ISD program my apologies for forgetting to create a Personalized apology for the Outage and issues the latest update to EVE has created. EVE is a very old game, and a massive amount of work has been put into it. Over time CCP needs to replace old, out dated pieces of software and hardware and there are growing pains associated. Take a look at the link posted above by Rovinia, as it will explain much of what is going on and what is expected in the immediate future. As this answers your Un Asked question, I will go ahead and close this. ~Buldath