# "encountered an error while refreshing token for username" **URL:** \ **Category:** General Discussion\ **Created:** [June 14, 2018, 2:51pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717 "2018-06-14T14:51:42Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Smart\_Brother](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/smart_brother/32/32397_2.png) [@Smart\_Brother](https://forums.eveonline.com/u/Smart_Brother)\ **Post date:** [June 14, 2018, 2:51pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/1 "2018-06-14T14:51:43Z")
Opened 3 tickets so far in the last two months, each of them finished with “we are sorry, we have just deployed a fix and it will never happen again” CCP probably has the worse team of programmers and QA that i have known so far. ---
**Author:** ![Doublewhopper](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/doublewhopper/32/18575_2.png) [@Doublewhopper](https://forums.eveonline.com/u/Doublewhopper)\ **Post date:** [June 17, 2018, 12:27pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/2 "2018-06-17T12:27:29Z")
It hit me today several times… ---
**Author:** ![Toluk\_Alkogoluk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/toluk_alkogoluk/32/76086_2.png) [@Toluk\_Alkogoluk](https://forums.eveonline.com/u/Toluk_Alkogoluk)\ **Post date:** [June 17, 2018, 6:57pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/3 "2018-06-17T18:57:50Z")
I am a new player . My friend told me to try this amazing game … and I got this. It takes me 1000+ times of trying to enter the game. I think im gonna quit ---
**Author:** ![Chan\_aar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chan_aar/32/377560_2.png) [@Chan\_aar](https://forums.eveonline.com/u/Chan_aar)\ **Post date:** [June 17, 2018, 6:59pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/4 "2018-06-17T18:59:38Z")
Try this (worked for me) Remove the account from the launcher Shutdown and restart the launcher Re-add the account back to the launcher Haven’t seen this error since. YMMV of course. ---
**Author:** ![Toluk\_Alkogoluk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/toluk_alkogoluk/32/76086_2.png) [@Toluk\_Alkogoluk](https://forums.eveonline.com/u/Toluk_Alkogoluk)\ **Post date:** [June 17, 2018, 7:01pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/5 "2018-06-17T19:01:42Z")
Thanks but after re-adding account I got Account validating errors x) ---
**Author:** ![Chan\_aar](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chan_aar/32/377560_2.png) [@Chan\_aar](https://forums.eveonline.com/u/Chan_aar)\ **Post date:** [June 17, 2018, 7:04pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/6 "2018-06-17T19:04:46Z")
Did you shutdown the launcher between removing and re-adding the account? Actually hit-the-x close it ? If so and it still doesn’t work, sorry. Best I can say then is raise a ticket via the website … ---
**Author:** ![Toluk\_Alkogoluk](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/toluk_alkogoluk/32/76086_2.png) [@Toluk\_Alkogoluk](https://forums.eveonline.com/u/Toluk_Alkogoluk)\ **Post date:** [June 17, 2018, 7:07pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/7 "2018-06-17T19:07:47Z")
Yea I did but it doesnt help. Me and my friends got this problem right after the last patch. Anyway thnks for help. ---
**Author:** ![Chocolaty\_Sprogmaster](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/chocolaty_sprogmaster/32/73586_2.png) [@Chocolaty\_Sprogmaster](https://forums.eveonline.com/u/Chocolaty_Sprogmaster)\ **Post date:** [June 18, 2018, 12:53am UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/8 "2018-06-18T00:53:32Z")
Remove, close launcher, reopen, re-add usually fixes it. This happens occasionally because CCP’s launcher is hot garbage and they can’t/won’t fix it. ---
**Author:** ![Stiv\_Haginen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/stiv_haginen/32/386524_2.png) [@Stiv\_Haginen](https://forums.eveonline.com/u/Stiv_Haginen)\ **Post date:** [June 21, 2018, 5:14pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/9 "2018-06-21T17:14:44Z")
have this error 2-3 weeks “encountered an error while refreshing token” clear cache work only for first run second run - have this error change 3 ISP change 3 PC full delete and reinstall game - no change! need 10-50 click to “run” button WHEN THIS REPAIR? ---
**Author:** ![Vindsor](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/vindsor/32/80654_2.png) [@Vindsor](https://forums.eveonline.com/u/Vindsor)\ **Post date:** [June 21, 2018, 5:51pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/10 "2018-06-21T17:51:41Z")
Same problem for me. ---
**Author:** ![Hedgehog\_Mangeiri](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/hedgehog_mangeiri/32/440447_2.png) [@Hedgehog\_Mangeiri](https://forums.eveonline.com/u/Hedgehog_Mangeiri)\ **Post date:** [June 25, 2018, 5:24pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/11 "2018-06-25T17:24:15Z")
CCP says they’re doing their best… I’m thinking they aren’t doing anything at all ---
**Author:** ![Nicolai\_Serkanner](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/nicolai_serkanner/32/358049_2.png) [@Nicolai\_Serkanner](https://forums.eveonline.com/u/Nicolai_Serkanner)\ **Post date:** [June 25, 2018, 7:31pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/12 "2018-06-25T19:31:18Z")
> [@Hedgehog\_Mangeiri](#): > > I’m thinking they aren’t doing anything at all Which could be their best. ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [September 23, 2018, 7:31pm UTC](https://forums.eveonline.com/t/encountered-an-error-while-refreshing-token-for-username/82717/13 "2018-09-23T19:31:30Z")
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