# Error: Couldn't get GUI version info. See logs for details

**URL:** <https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476>\
**Category:** Mac Issues\
**Created:** [March 20, 2019, 5:53pm UTC](https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476 "2019-03-20T17:53:01Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Zarina\_Klarhet](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/zarina_klarhet/32/102997_2.png) [@Zarina\_Klarhet](https://forums.eveonline.com/u/Zarina_Klarhet)\
**Post date:** [March 20, 2019, 5:53pm UTC](https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476/1 "2019-03-20T17:53:01Z")

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Not sure what this means, but I haven’t been able to open the launcher on my Mac for several days. I have uninstalled and re-installed multiple times. Please advise?

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**Author:** ![Xcasei](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/xcasei/32/311208_2.png) [@Xcasei](https://forums.eveonline.com/u/Xcasei)\
**Post date:** [April 17, 2019, 6:29pm UTC](https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476/2 "2019-04-17T18:29:28Z")

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Just got this today on my 2nd log in on 10.14.4 Mojave

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**Author:** ![Olmy\_Seven](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/olmy_seven/32/140964_2.png) [@Olmy\_Seven](https://forums.eveonline.com/u/Olmy_Seven)\
**Post date:** [June 11, 2019, 1:23am UTC](https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476/3 "2019-06-11T01:23:15Z")

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Got this same error about 2 weeks ago on my iMac Pro macOS Mojave 10.14.5 for the first time. Have tried every day since and cannot get past it. Ran the Log recorder and saw error: “SOCKS version 5 protocol error” in it. This is the first time I’ve had a problem with Eve in a very long time (like 10 years or so). Help!

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [September 9, 2019, 1:35am UTC](https://forums.eveonline.com/t/error-couldnt-get-gui-version-info-see-logs-for-details/147476/4 "2019-09-09T01:35:59Z")

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