# EVE Help Center tied to my old steam account. How can I remove that so I can use a proper log in, not my stupid steam account?

**URL:** <https://forums.eveonline.com/t/eve-help-center-tied-to-my-old-steam-account-how-can-i-remove-that-so-i-can-use-a-proper-log-in-not-my-stupid-steam-account/209891>\
**Category:** General Issues\
**Created:** [January 4, 2020, 3:57pm UTC](https://forums.eveonline.com/t/eve-help-center-tied-to-my-old-steam-account-how-can-i-remove-that-so-i-can-use-a-proper-log-in-not-my-stupid-steam-account/209891 "2020-01-04T15:57:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![OkaNieba\_Thellere](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/okanieba_thellere/32/263011_2.png) [@OkaNieba\_Thellere](https://forums.eveonline.com/u/OkaNieba_Thellere)\
**Post date:** [January 4, 2020, 3:57pm UTC](https://forums.eveonline.com/t/eve-help-center-tied-to-my-old-steam-account-how-can-i-remove-that-so-i-can-use-a-proper-log-in-not-my-stupid-steam-account/209891/1 "2020-01-04T15:57:24Z")

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So I am trying to log into the help center and it wants me to link it to an account already authorized on the help center. I get the email saying the user name is steam::XXXXXXXXX. When I go to log in using that ID I keep getting an error saying there is no account. So how do I remove that link? Is there a way to get a fresh authorization to the help center? I regret ever trying to play eve through steam.

TL;DR: Steam sucks, CCP you make accessing the help center unnecessarily complicated and I want to remove my steam account from the help center authorization, how do I do that?

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**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\
**Post date:** [January 8, 2020, 10:59am UTC](https://forums.eveonline.com/t/eve-help-center-tied-to-my-old-steam-account-how-can-i-remove-that-so-i-can-use-a-proper-log-in-not-my-stupid-steam-account/209891/2 "2020-01-08T10:59:26Z")

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You file a support ticket, then we fix it for you. You can file a support ticket by sending an email to [support@eveonline.com](mailto:support@eveonline.com).

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [April 7, 2020, 10:59am UTC](https://forums.eveonline.com/t/eve-help-center-tied-to-my-old-steam-account-how-can-i-remove-that-so-i-can-use-a-proper-log-in-not-my-stupid-steam-account/209891/3 "2020-04-07T10:59:29Z")

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