# Eve Launcher cannot detect version information.. all accounts greyed out **URL:** \ **Category:** EVE Launcher\ **Created:** [August 12, 2023, 12:41pm UTC](https://forums.eveonline.com/t/eve-launcher-cannot-detect-version-information-all-accounts-greyed-out/415683 "2023-08-12T12:41:35Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Shizo\_Lang](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shizo_lang/32/380675_2.png) [@Shizo\_Lang](https://forums.eveonline.com/u/Shizo_Lang)\ **Post date:** [August 12, 2023, 12:41pm UTC](https://forums.eveonline.com/t/eve-launcher-cannot-detect-version-information-all-accounts-greyed-out/415683/1 "2023-08-12T12:41:35Z")
So i logged off totday morning, wake up close to downtime, start eve and this happens… cannotn play. deleted cache and did everything provided here to the forums . Now my corp mates tell me that half of them are playing on vpn because of this, because there is no fix to this. playing from germany hamburg, whole corp is and the problem is stated to be abandoned by ccp because there is no fix. here some logs: - warning 2023-08-12T14:38:12 16500 D:/EVE/Launcher/evelauncher.exe Leeroy evelauncher default QString::arg: Argument missing: Versionsinfo nicht verfügbar, Tranquility -warning 2023-08-12T14:38:12 16500 D:/EVE/Launcher/evelauncher.exe Leeroy evelauncher default Update failed for Tranquility with error: 2 -error 2023-08-12T14:38:11 16500 D:/EVE/Launcher/evelauncher.exe Leeroy evelauncher web error: Access to XMLHttpRequest at ‘[https://cis.eveonline.com/EVE/agreements/](https://cis.eveonline.com/EVE/agreements/)’ from origin ‘[https://launcher.eveonline.com](https://launcher.eveonline.com)’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. 0 [EVE Online Launcher](https://launcher.eveonline.com/6-0-x/6.6.15/) -error 2023-08-12T14:38:11 16500 D:/EVE/Launcher/evelauncher.exe Leeroy evelauncher web error: Access to XMLHttpRequest at ‘[https://cis.eveonline.com/EVE/agreements/](https://cis.eveonline.com/EVE/agreements/)’ from origin ‘[https://launcher.eveonline.com](https://launcher.eveonline.com)’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. 0 [EVE Online Launcher](https://launcher.eveonline.com/6-0-x/6.6.15/) -error 2023-08-12T14:38:11 16500 D:/EVE/Launcher/evelauncher.exe Leeroy evelauncher default CorsError …....\src\customwebpage.cpp in CustomWebPage::javaScriptConsoleMessage : Access to XMLHttpRequest at ‘[https://cis.eveonline.com/EVE/agreements/](https://cis.eveonline.com/EVE/agreements/)’ from origin ‘[https://launcher.eveonline.com](https://launcher.eveonline.com)’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource. 0 [EVE Online Launcher](https://launcher.eveonline.com/6-0-x/6.6.15/) can anyone help me? im not going to use a vpn for long if thats the solution i just restarted eve after 10 years. how can common bugs that affect so many (germans) be around? ---
**Author:** ![Shizo\_Lang](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/shizo_lang/32/380675_2.png) [@Shizo\_Lang](https://forums.eveonline.com/u/Shizo_Lang)\ **Post date:** [August 12, 2023, 12:57pm UTC](https://forums.eveonline.com/t/eve-launcher-cannot-detect-version-information-all-accounts-greyed-out/415683/2 "2023-08-12T12:57:28Z")
So a free VPN worked… why? hamburg germany,…02 proveder… shouldn’t create problems at all. are you going to fix this somehow so we vpn people can get back to not having to use vpn? ---
**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\ **Post date:** [August 13, 2023, 2:39am UTC](https://forums.eveonline.com/t/eve-launcher-cannot-detect-version-information-all-accounts-greyed-out/415683/3 "2023-08-13T02:39:02Z")
Recommend reviewing: - [EVE Support: Unable to detect launcher version](https://support.eveonline.com/hc/en-us/articles/5887843768604-Unable-to-detect-the-launcher-version) - [EVE Support: Unable to update](https://support.eveonline.com/hc/en-us/articles/5887906124060-Unable-to-update) If you are still having issues, you can submit a ticket to our help center: [Submit a Support Ticket](https://support.eveonline.com/hc/en-us/requests/new) Be sure to add the following information: [Launcher logs](https://support.eveonline.com/hc/en-us/articles/5885251968796-Launcher-logs) [Network Diagnostics](https://support.eveonline.com/hc/en-us/articles/5885131953564-Network-Diagnostics) ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [November 11, 2023, 2:39am UTC](https://forums.eveonline.com/t/eve-launcher-cannot-detect-version-information-all-accounts-greyed-out/415683/4 "2023-11-11T02:39:19Z")
Closed on November 11, 2023, 2:39am UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.