# EVE Launcher Unable To Add Account

**URL:** <https://forums.eveonline.com/t/eve-launcher-unable-to-add-account/146777>\
**Category:** EVE Launcher\
**Created:** [March 17, 2019, 4:20pm UTC](https://forums.eveonline.com/t/eve-launcher-unable-to-add-account/146777 "2019-03-17T16:20:38Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\
**Post date:** [March 18, 2019, 4:11pm UTC](https://forums.eveonline.com/t/eve-launcher-unable-to-add-account/146777/2 "2019-03-18T16:11:17Z")

</div>

Hi there,

Try deleting cookies.

- Press and hold the Windows key on your keyboard while pressing R (this will open a run window).
- Copy and paste the following line into the run window: %LOCALAPPDATA%\CCP\EVE\
- You should see a few folders there. One should be named QtWebEngine
- Open that folder. Then open Default.
- Delete the two of the files in there. Cookies and Cookies-journal.

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