# Eve online launcher unable to open

**URL:** <https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530>\
**Category:** Mac Issues\
**Created:** [September 13, 2019, 6:15am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530 "2019-09-13T06:15:09Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Seyyah\_P](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/seyyah_p/32/154423_2.png) [@Seyyah\_P](https://forums.eveonline.com/u/Seyyah_P)\
**Post date:** [September 13, 2019, 6:15am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/1 "2019-09-13T06:15:09Z")

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Hello everyone, I am unable to open the eve launcher, at shared cache cannot verify it. can someone help me to open. I disabled test clients on preferences.

 ![45%20AM](https://global.discourse-cdn.com/eveonline/original/3X/5/8/58ac98653ef54952ea4b6fb48ac133ef0462736c.jpeg)

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**Author:** ![Dravick\_Afterthought](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/dravick_afterthought/32/282017_2.png) [@Dravick\_Afterthought](https://forums.eveonline.com/u/Dravick_Afterthought)\
**Post date:** [September 13, 2019, 8:01am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/2 "2019-09-13T08:01:11Z")

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I’ve seen this very occasionally, but it’s always been OK after re-starting the launcher.

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**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\
**Post date:** [September 13, 2019, 11:47am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/3 "2019-09-13T11:47:45Z")

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This means that your launcher failed to connect to [launcher.eveonline.com](http://launcher.eveonline.com), and is usually a network issue. You should be able to resolve this with a restart. If it still does not work you can try clearing the launcher cache.

- Please open the Finder and press the Cmd key and , key to open Go To Folder.
- Copy and paste the following into the Go To Folder text box and press enter.

~/Library/Application Support/CCP/EVE/Qt/WebEngine

- Right click on the folder named ‘default’ and select move to trash.
- Start the launcher and see if the issue persists.

If the issue still persists I would try waiting awhile and then try again, as it’s most likely a network issue in your area which hopefully resolves itself.

Some Ethernet cards have automatic power settings available in an attempt to save energy. In some cases, these low-power settings, such as sleep mode can interfere with the launcher connecting if the net card does not wake up in time. In which case a launcher restart should resolve this as then the net card should be awake for the second try.

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**Author:** ![Seyyah\_P](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/seyyah_p/32/154423_2.png) [@Seyyah\_P](https://forums.eveonline.com/u/Seyyah_P)\
**Post date:** [September 13, 2019, 1:53pm UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/4 "2019-09-13T13:53:01Z")

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thank you very much.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [December 12, 2019, 2:08pm UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/5 "2019-12-12T14:08:01Z")

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