# Eve online launcher unable to open **URL:** \ **Category:** Mac Issues\ **Created:** [September 13, 2019, 6:15am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530 "2019-09-13T06:15:09Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![GM\_Mechanic](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gm_mechanic/32/436405_2.png) [@GM\_Mechanic](https://forums.eveonline.com/u/GM_Mechanic)\ **Post date:** [September 13, 2019, 11:47am UTC](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530/3 "2019-09-13T11:47:45Z")
This means that your launcher failed to connect to [launcher.eveonline.com](http://launcher.eveonline.com), and is usually a network issue. You should be able to resolve this with a restart. If it still does not work you can try clearing the launcher cache. - Please open the Finder and press the Cmd key and , key to open Go To Folder. - Copy and paste the following into the Go To Folder text box and press enter. ~/Library/Application Support/CCP/EVE/Qt/WebEngine - Right click on the folder named ‘default’ and select move to trash. - Start the launcher and see if the issue persists. If the issue still persists I would try waiting awhile and then try again, as it’s most likely a network issue in your area which hopefully resolves itself. Some Ethernet cards have automatic power settings available in an attempt to save energy. In some cases, these low-power settings, such as sleep mode can interfere with the launcher connecting if the net card does not wake up in time. In which case a launcher restart should resolve this as then the net card should be awake for the second try. --- _[View the full topic](https://forums.eveonline.com/t/eve-online-launcher-unable-to-open/189530)._