# Friend Permanently Banned After Just 11 Logins — No Email, No Clue Why **URL:** \ **Category:** General Issues\ **Created:** [April 29, 2025, 4:11pm UTC](https://forums.eveonline.com/t/friend-permanently-banned-after-just-11-logins-no-email-no-clue-why/484677 "2025-04-29T16:11:36Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Bigw0rm](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bigw0rm/32/458901_2.png) [@Bigw0rm](https://forums.eveonline.com/u/Bigw0rm)\ **Post date:** [April 29, 2025, 4:11pm UTC](https://forums.eveonline.com/t/friend-permanently-banned-after-just-11-logins-no-email-no-clue-why/484677/1 "2025-04-29T16:11:36Z")
![1000012492](https://global.discourse-cdn.com/eveonline/original/4X/e/d/6/ed61167852bed4b447d77a9dd3b2f954cd2c27ab.png) Hey capsuleers, I’ve been playing EVE for about 3 weeks now and loving it. So much so that I got three of my Star Citizen friends to try it out. We’re a group of guys in our 30s–40s, with a bit of disposable income, and we were excited to dive into the game together. Last night while we were all on Discord, one of my friends suddenly got disconnected. When he tried logging back in, he got this message: > **“Banned pending investigation. Permanently banned for breach of the EULA.”** This was after only **11 total logins**. Here’s why we’re confused: - He’s brand new — doesn’t know how to multibox, doesn’t use macros or bots. - No RMT whatsoever. - He spent about **$100** on packs (I helped him pick them). - He hasn’t received any email from CCP explaining the ban. - He’s submitted two support tickets and is (understandably) upset at the lack of response. So I’m turning to the community to ask: 1. Has anyone else seen this happen to a new player before? Could this be an automated mistake? 2. Is there a CCP rep lurking here who could help escalate this? We’ve read support can take weeks/months, and this experience is crushing his enthusiasm for the game. Happy to DM a CCP dev his account name if needed. Thanks in advance, o7 ---
**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\ **Post date:** [April 29, 2025, 4:26pm UTC](https://forums.eveonline.com/t/friend-permanently-banned-after-just-11-logins-no-email-no-clue-why/484677/2 "2025-04-29T16:26:28Z")
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**Author:** ![ISD\_Drew](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_drew/32/395254_2.png) [@ISD\_Drew](https://forums.eveonline.com/u/ISD_Drew)\ **Post date:** [April 29, 2025, 4:27pm UTC](https://forums.eveonline.com/t/friend-permanently-banned-after-just-11-logins-no-email-no-clue-why/484677/3 "2025-04-29T16:27:08Z")
They need to reach out to support: [https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support](https://support.eveonline.com/hc/en-us/articles/360011834800-Contacting-Support) and be patient. ### **2.** **[Specifically restricted content](https://support.eveonline.com/hc/en-us/articles/8563133115932-Forum-Moderation-Policy#:~:text=Specifically%20restricted%20content)** EVE Online holds ESRB Teen and PEGI 12 ratings. All content posted to the EVE Online forums must be teen rated. In addition to this, the EVE Online forums are not for discussion of real life current affairs, news, politics or religion. Discussion should revolve around EVE Online and its community. For these reasons, specific content is prohibited on the EVE Online forums. These are: - Pornography - Profanity - Real Money Trading (RMT) - **Discussion of Warnings & Bans** - Discussion of Moderation - Private communications with CCP - In-Game Bugs & Exploits - Real World Religion - Real World Politics - Content that distorts the forum layout