# GM\_Aisling reveals reimbursements are awarded on a whim **URL:** \ **Category:** General Discussion\ **Created:** [August 23, 2018, 6:03pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171 "2018-08-23T18:03:58Z")\ **Posts on this page:** 18\ **Page:** 3
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [August 25, 2018, 2:26pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/41 "2018-08-25T14:26:08Z")
It isn’t. It is always interesting when I see just how Serious posters are when they use words like " Brutal and hard fact" When they continue to fail to provide any form of Evidence. Or even make sense. They jump at Mythical logic, or at anything that makes them appear as if they have a " Upper hand " On some sort of imagined enemy. In this case, it happened to be CCP Games and it’s support team. ---
**Author:** ![Salvos\_Rhoska](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/salvos_rhoska/32/14128_2.png) [@Salvos\_Rhoska](https://forums.eveonline.com/u/Salvos_Rhoska)\ **Post date:** [August 25, 2018, 2:36pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/42 "2018-08-25T14:36:00Z")
Will she be allowed to post proof of her claim here? If it exists, I want to see it. ---
**Author:** ![Bjorn\_Tyrson](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/bjorn_tyrson/32/371958_2.png) [@Bjorn\_Tyrson](https://forums.eveonline.com/u/Bjorn_Tyrson)\ **Post date:** [August 25, 2018, 2:41pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/43 "2018-08-25T14:41:10Z")
> [@0Lona\_0ltor](#): > > They do it all the time, I’ve had ships replaced on a whim from PVP. so… you are admitting to abusing the ticket system to get legitimate losses reimbursed… despite knowing full well that it is a ban-able offense, on the official forums, where GM’s can read it and review tickets… bold move. ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [August 25, 2018, 2:41pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/44 "2018-08-25T14:41:31Z")
That’s the thing, isn’t it? They cant, as they are not CCP and therefor do not have access to the system that tracks or handles Reimbursement tickets. So Everything they have said is pure speculation based on a Vague response by a Member of CCP Staff over on Reddit, that had no specifications on there claim. ---
**Author:** ![Whitehound](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/whitehound/32/59604_2.png) [@Whitehound](https://forums.eveonline.com/u/Whitehound)\ **Post date:** [August 25, 2018, 2:41pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/45 "2018-08-25T14:41:57Z")
> [@ISD\_Buldath](#): > > It is always interesting when I see just how Serious posters are The “brutal and hard” fact is just their belief in a system of rules and regulations. Nothing wrong with it. You do want people to follow rules. What’s missing here is an understanding of how it can sometimes be necessary to make an exception, and instead gets misinterpreted as an evasion from the rules and of course not following the rules is bad. You as an ISD want people to follow the rules. It’s better to let them have their belief in rules than a belief in exceptions. So what you really should be doing is to applaud. ---
**Author:** ![Yiole\_Gionglao](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/yiole_gionglao/32/516090_2.png) [@Yiole\_Gionglao](https://forums.eveonline.com/u/Yiole_Gionglao)\ **Post date:** [August 25, 2018, 2:46pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/46 "2018-08-25T14:46:30Z")
Frankly, if I was in your position, I would consider to escalate her stupdity into “slander of GM team” and ban her sorry ass forever. One thing is being sutpid, another being a troll, another playing upper hand games against CCP, but she went straight into slander land. She was testing where was the limit, and crossed it. ---
**Author:** ![Salvos\_Rhoska](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/salvos_rhoska/32/14128_2.png) [@Salvos\_Rhoska](https://forums.eveonline.com/u/Salvos_Rhoska)\ **Post date:** [August 25, 2018, 2:48pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/47 "2018-08-25T14:48:09Z")
> [@ISD\_Buldath](#): > > They cant, as they are not CCP and therefor do not have access to the system that tracks or handles Reimbursement tickets. She may have mails proving it. Ive “lost”/vanished probes due to CCP system failure and have mails confirming reimbursement after ticket. ---
**Author:** ![Salvos\_Rhoska](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/salvos_rhoska/32/14128_2.png) [@Salvos\_Rhoska](https://forums.eveonline.com/u/Salvos_Rhoska)\ **Post date:** [August 25, 2018, 2:53pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/48 "2018-08-25T14:53:11Z")
> [@0Lona\_0ltor](#): > > > [@Remiel\_Pollard](#): > > > > GM’s will not reimburse a ship lost from legit PVP. > > They do it all the time, I’ve had ships replaced on a whim from PVP. Can you show proof of this? EvE/IRL email or screenshots? ---
**Author:** ![ISD\_Buldath](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/isd_buldath/32/381437_2.png) [@ISD\_Buldath](https://forums.eveonline.com/u/ISD_Buldath)\ **Post date:** [August 25, 2018, 4:08pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/49 "2018-08-25T16:08:22Z")
But That only proves that you Received reimbursement for a Bug, or A glitch, not " Willy Nilly " Like OP is Claiming. ---
**Author:** ![Alhira\_Katserna](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/alhira_katserna/32/360079_2.png) [@Alhira\_Katserna](https://forums.eveonline.com/u/Alhira_Katserna)\ **Post date:** [August 25, 2018, 4:11pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/50 "2018-08-25T16:11:02Z")
That´s pretty much the point @ISD_Buldath. It’s why we demand proof of the claims for reimbursement of OPs PvP ships. Personally i do not even believe there have been reimbursements and even if there were they were legitimate. As posting GM reference isn´t forbidden as long as you don´t rip it out of its context and possibly make the GMs name unreadable it shouldn´t be hard for the OP to make believers out of us Thomas’. ---
**Author:** ![Sinjin\_Pava](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sinjin_pava/32/72889_2.png) [@Sinjin\_Pava](https://forums.eveonline.com/u/Sinjin_Pava)\ **Post date:** [August 25, 2018, 5:01pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/51 "2018-08-25T17:01:28Z")
> [@Salvos\_Rhoska](#): > > If its true, its very bad. Why do you keep saying this? The issue isn’t whether it’s “bad” or not, but whether it’s true or not. That’s like me saying “If Salvos is drowning puppies, it’s very bad and needs to stop” over and over. ---
**Author:** ![Sinjin\_Pava](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sinjin_pava/32/72889_2.png) [@Sinjin\_Pava](https://forums.eveonline.com/u/Sinjin_Pava)\ **Post date:** [August 25, 2018, 5:14pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/52 "2018-08-25T17:14:05Z")
> [@Whitehound](#): > > The “brutal and hard” fact is just their belief in a system of rules and regulations. Nothing wrong with it…It’s better to let them have their belief in rules than a belief in exceptions. That’s simply not how due process works anywhere under any system. No set of written rules can be fairly applied to every situation without applying human judgement. It’s not about granting “exceptions” to the rules, but about the proper application of the rules. You can write a rule that says, a server issue that results in loss is grounds for reimbursement. That’s great. But to apply it, you still have to review the circumstances of the loss on a case by case basis to determine whether there was a server side issue and whether that issue resulted in loss. It’s not about granting exceptions to written rules. The rules are clear. It’s about determining how those rules apply - and there’s always going to be a certain degree of subjective judgement involved. ---
**Author:** ![Whitehound](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/whitehound/32/59604_2.png) [@Whitehound](https://forums.eveonline.com/u/Whitehound)\ **Post date:** [August 25, 2018, 5:17pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/53 "2018-08-25T17:17:29Z")
> [@Sinjin\_Pava](#): > > That’s simply not how due process works I wasn’t talking about that. ---
**Author:** ![Sinjin\_Pava](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/sinjin_pava/32/72889_2.png) [@Sinjin\_Pava](https://forums.eveonline.com/u/Sinjin_Pava)\ **Post date:** [August 25, 2018, 5:24pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/54 "2018-08-25T17:24:50Z")
> [@Whitehound](#): > > I wasn’t talking about that. That’s exactly what you were talking about. You were referring to the GM’s granting “exceptions” to the rules (justified or otherwise) instead of following the rule of law at all times. That belies a complete misunderstanding of what the GMs are actually doing. They ARE following the rule of law at all times. They are NOT granting “exceptions” to any rules. They’re simply using judgement to determine the proper application of those rules to each circumstance. ---
**Author:** ![Whitehound](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/whitehound/32/59604_2.png) [@Whitehound](https://forums.eveonline.com/u/Whitehound)\ **Post date:** [August 25, 2018, 5:26pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/55 "2018-08-25T17:26:07Z")
> [@Sinjin\_Pava](#): > > That’s exactly what you were talking about. No. I was talking about people and their belief in infallible systems. ---
**Author:** ![Makavi\_Madeveda](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/makavi_madeveda/32/495789_2.png) [@Makavi\_Madeveda](https://forums.eveonline.com/u/Makavi_Madeveda)\ **Post date:** [August 25, 2018, 6:09pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/56 "2018-08-25T18:09:32Z")
They do that now. It’s all your ISP or “ddos’ers” fault. ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [August 25, 2018, 6:35pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/57 "2018-08-25T18:35:13Z")
Please don’t try to create drama. If you expect our customer support staff not to behave like human beings, then we’re happy to disappoint. Thread closed. ---
**Author:** ![CCP\_Falcon](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/ccp_falcon/32/143229_2.png) [@CCP\_Falcon](https://forums.eveonline.com/u/CCP_Falcon)\ **Post date:** [August 25, 2018, 6:35pm UTC](https://forums.eveonline.com/t/gm-aisling-reveals-reimbursements-are-awarded-on-a-whim/100171/58 "2018-08-25T18:35:17Z")
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