# How long for character transfer tickets? Over two weeks no response

**URL:** <https://forums.eveonline.com/t/how-long-for-character-transfer-tickets-over-two-weeks-no-response/214846>\
**Category:** General Discussion\
**Created:** [January 30, 2020, 5:50pm UTC](https://forums.eveonline.com/t/how-long-for-character-transfer-tickets-over-two-weeks-no-response/214846 "2020-01-30T17:50:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Golden\_CEO](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/golden_ceo/32/391729_2.png) [@Golden\_CEO](https://forums.eveonline.com/u/Golden_CEO)\
**Post date:** [January 30, 2020, 5:50pm UTC](https://forums.eveonline.com/t/how-long-for-character-transfer-tickets-over-two-weeks-no-response/214846/1 "2020-01-30T17:50:54Z")

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I have purchased a character, but have not yet received it. (Due to an issue on CCP’s end, not the seller).  
Both myself and the seller have support tickets in, but it has been over TWO WEEKS and no response so far.

I understand there must be a lot of tickets coming in due to the ddos/server issues and that’s fine, but surely two weeks is still an excessive length of time to have to wait for even an initial response?

Is there any way to get assistance from CCP other than the standard support tickets? And if a GM is looking at this, our ticket numbers are #1062087 and #1062080

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**Author:** ![Solonius\_Rex](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/solonius_rex/32/388172_2.png) [@Solonius\_Rex](https://forums.eveonline.com/u/Solonius_Rex)\
**Post date:** [January 30, 2020, 7:44pm UTC](https://forums.eveonline.com/t/how-long-for-character-transfer-tickets-over-two-weeks-no-response/214846/2 "2020-01-30T19:44:07Z")

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> [@Golden\_CEO](#):
>
> I understand there must be a lot of tickets coming in due to the ddos/server issues and that’s fine, but surely two weeks is still an excessive length of time to have to wait for even an initial response?

This is the peril of using Plex.

You dont have to pay a penny. But it also extends the timeline.

Use Plex at your own peril.

> [@Golden\_CEO](#):
>
> Is there any way to get assistance from CCP other than the standard support tickets? And if a GM is looking at this, our ticket numbers are #1062087 and #1062080

No, you just have to wait.

They will reimburse you with gametime though, most of them do.

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**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\
**Post date:** [April 29, 2020, 7:44pm UTC](https://forums.eveonline.com/t/how-long-for-character-transfer-tickets-over-two-weeks-no-response/214846/3 "2020-04-29T19:44:14Z")

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Closed on April 29, 2020, 7:44pm UTC

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