# How much time does it take for a support ticket to be answered? **URL:** \ **Category:** General Discussion\ **Created:** [April 19, 2023, 10:52am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869 "2023-04-19T10:52:13Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Katatrok\_First](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/katatrok_first/32/367849_2.png) [@Katatrok\_First](https://forums.eveonline.com/u/Katatrok_First)\ **Post date:** [April 19, 2023, 10:52am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/1 "2023-04-19T10:52:13Z")
I opened a ticket related to some email problems (#2025138) three days ago, and haven’t heard anything from support yet. How much time does it take usually for them to answer? ---
**Author:** ![Kezrai\_Charzai](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/kezrai_charzai/32/394578_2.png) [@Kezrai\_Charzai](https://forums.eveonline.com/u/Kezrai_Charzai)\ **Post date:** [April 19, 2023, 11:04am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/2 "2023-04-19T11:04:43Z")
Depends on the issue and the workload. I’ve had times ranging from 2 hours (in-game mission issue) to 2 weeks (skill training issue a couple years back when they had a major bug). It also depends somewhat on how well you’ve worded and supported your ticket with screen shots etc. ---
**Author:** ![Fifie\_Brindacier](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/fifie_brindacier/32/373279_2.png) [@Fifie\_Brindacier](https://forums.eveonline.com/u/Fifie_Brindacier)\ **Post date:** [April 19, 2023, 11:05am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/3 "2023-04-19T11:05:11Z")
Hellooo forum 😀 @Katatrok_First Not sure how long support usually takes, I don’t think there’s a standard wait time. Last time I put in a ticket everything was taken care of to my satisfaction in less than two days from the time I submitted the ticket. I imagine some problems take longer to solve or and so some tickets will take longer to be answered depending on the issue. ---
**Author:** ![Gadget\_Helmsdottir](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/gadget_helmsdottir/32/374037_2.png) [@Gadget\_Helmsdottir](https://forums.eveonline.com/u/Gadget_Helmsdottir)\ **Post date:** [April 19, 2023, 8:13pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/4 "2023-04-19T20:13:47Z")
A reply is never late, nor is it early. It arrives precisely when it means to. –Wizardress Gadget ---
**Author:** ![Elinore\_en\_Divalone](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elinore_en_divalone/32/507815_2.png) [@Elinore\_en\_Divalone](https://forums.eveonline.com/u/Elinore_en_Divalone)\ **Post date:** [April 19, 2023, 10:02pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/5 "2023-04-19T22:02:59Z")
I once waited 5 days (x2) for each reply to my two PI mechanics tickets. I were “comforted” with 5 days of extra omega time (hmm… are 10 days of my time worth 5 days of CCP’s time only 🤔) …and directed to R&D forum section @ #technology-research:player-features-ideas for feature submission 😃 with assurance the CSM will notice me. Oh, wait… do I hear something 👂 😨 👂 ---
**Author:** ![Wes\_Wyhunnan](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/wes_wyhunnan/32/409400_2.png) [@Wes\_Wyhunnan](https://forums.eveonline.com/u/Wes_Wyhunnan)\ **Post date:** [April 20, 2023, 1:55pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/6 "2023-04-20T13:55:10Z")
> [@Elinore\_en\_Divalone](#): > > I once waited 5 days (x2) for each reply to my two PI mechanics tickets. I were “comforted” with 5 days of extra omega time (hmm… are 10 days of my time worth 5 days of CCP’s time only Is your theory that 10 days of waiting for some problem with PI ( which represents what, .0001% of the game?) should be equivalent to 10 days of free Omega, which represents 100% of the game? I don’t see how you possibly lost 10 days of time waiting for PI to get fixed. ---
**Author:** ![Elinore\_en\_Divalone](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/elinore_en_divalone/32/507815_2.png) [@Elinore\_en\_Divalone](https://forums.eveonline.com/u/Elinore_en_Divalone)\ **Post date:** [April 20, 2023, 3:01pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/7 "2023-04-20T15:01:42Z")
No & No ---
**Author:** ![Asshin\_Riraille](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/asshin_riraille/32/368288_2.png) [@Asshin\_Riraille](https://forums.eveonline.com/u/Asshin_Riraille)\ **Post date:** [April 23, 2023, 3:00pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/8 "2023-04-23T15:00:39Z")
It took them 18minutes to answer and solve my e-mail issue on the weekends, so they seems kinda fast if you provide enough info. ---
**Author:** ![Aiko\_Danuja](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aiko_danuja/32/481237_2.png) [@Aiko\_Danuja](https://forums.eveonline.com/u/Aiko_Danuja)\ **Post date:** [April 23, 2023, 3:07pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/9 "2023-04-23T15:07:54Z")
They respond to me right away, but I have a blue checkmark, so I think that really lights a fire in their bonnet. ---
**Author:** ![Distaine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/distaine/32/502653_2.png) [@Distaine](https://forums.eveonline.com/u/Distaine)\ **Post date:** [April 23, 2023, 6:43pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/10 "2023-04-23T18:43:18Z")
For me, its about 1-2 weeks and I usually give up. The replies to my tickets have been much better than in the past though so im still fine with it. ---
**Author:** ![DrysonBennington](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/drysonbennington/32/501369_2.png) [@DrysonBennington](https://forums.eveonline.com/u/DrysonBennington)\ **Post date:** [April 24, 2023, 2:39pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/11 "2023-04-24T14:39:54Z")
Lol, this is Eve Online. Support tickets never get answered, until after you leave the game. ---
**Author:** ![Aisha\_Katalen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aisha_katalen/32/387724_2.png) [@Aisha\_Katalen](https://forums.eveonline.com/u/Aisha_Katalen)\ **Post date:** [April 24, 2023, 2:52pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/12 "2023-04-24T14:52:35Z")
Perhaps your tickets are full of nonsense, entitlement and lacking coherence. Mine always get answered, if I even need one in the first place, and generally quickly too. Sometimes it takes a few days but that very much depends on the subject and generally is logical. ---
**Author:** ![Distaine](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/distaine/32/502653_2.png) [@Distaine](https://forums.eveonline.com/u/Distaine)\ **Post date:** [April 24, 2023, 6:00pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/13 "2023-04-24T18:00:55Z")
You make no sense. Its not possible for you to even have a clue. Im pretty the desire of this thread is to literally gather that data. It seems like some get lucky with less than 2 days and most are less than two weeks with a 1 week average if i had to guess. ---
**Author:** ![Aisha\_Katalen](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/aisha_katalen/32/387724_2.png) [@Aisha\_Katalen](https://forums.eveonline.com/u/Aisha_Katalen)\ **Post date:** [April 24, 2023, 6:15pm UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/14 "2023-04-24T18:15:46Z")
> [@Distaine](#): > > Im pretty the desire I’m reacting to > [@DrysonBennington](#): > > Support tickets never get answered Which is generally a result of > [@Using Chatgpt for Ship Building](https://forums.eveonline.com/t/using-chatgpt-for-ship-building/403389/3): > > I think it’s more a case of him outing random verbal diarrhoea, per usual. ---
**Author:** ![Katatrok\_First](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/katatrok_first/32/367849_2.png) [@Katatrok\_First](https://forums.eveonline.com/u/Katatrok_First)\ **Post date:** [April 27, 2023, 11:05am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/15 "2023-04-27T11:05:13Z")
Got it answered last monday (so in one weekes time), everything is great, thanks for your answers guys, cheers! ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [July 26, 2023, 11:05am UTC](https://forums.eveonline.com/t/how-much-time-does-it-take-for-a-support-ticket-to-be-answered/402869/16 "2023-07-26T11:05:58Z")
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