# I bought GALAXY PACK, but I don't receive it **URL:** \ **Category:** New Citizens Q&A\ **Created:** [November 26, 2018, 7:30am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979 "2018-11-26T07:30:49Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 26, 2018, 7:30am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/1 "2018-11-26T07:30:49Z")
I bought a GALAXY PACK in [https://secure.eveonline.com/DLC/default.aspx](https://secure.eveonline.com/DLC/default.aspx) 18h ago. But ,I don’t receveive nothing about GALAXY PACK up to now。 No one answered my SUPPORT REQUEST for 18 hours。 CCP’s service is dog ■■■■. ![%E6%8D%95%E8%8E%B7](https://global.discourse-cdn.com/eveonline/original/3X/e/3/e334783e87c2c04abeff63114908c06b16476220.png) ---
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 26, 2018, 7:31am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/2 "2018-11-26T07:31:32Z")
![%E6%8D%95%E8%8E%B71](https://global.discourse-cdn.com/eveonline/original/3X/5/2/5295b527ef493d8ba85b9d171dd0e96390a585c6.png) ---
**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\ **Post date:** [November 26, 2018, 8:06am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/3 "2018-11-26T08:06:27Z")
Check your redeeming for items other than game time - the game time should automatically be added to your account - should see it reflected on your character sheet. ---
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 26, 2018, 8:22am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/4 "2018-11-26T08:22:02Z")
> [@Do\_Little](#): > > Check your redeeming for items other than game time - the game time should automatically be added to your account - should see it reflected on your character sheet. I bought all dlc，but I receive noting about galaxy pack. ![%E6%8D%95%E8%8E%B72](https://global.discourse-cdn.com/eveonline/original/3X/1/e/1eea0656e567f7d783b577ec70fdbacc10dc6d63.png) ---
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 26, 2018, 8:22am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/5 "2018-11-26T08:22:46Z")
![PNG](https://global.discourse-cdn.com/eveonline/original/3X/8/1/81f4cee04033af9eca3396683ee37e06c02614a2.jpeg) ---
**Author:** ![Do\_Little](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/do_little/32/411571_2.png) [@Do\_Little](https://forums.eveonline.com/u/Do_Little)\ **Post date:** [November 26, 2018, 8:27am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/6 "2018-11-26T08:27:54Z")
Logoff and then log back in. You should see a Redeemable Items bar across the bottom of the character select screen. ![image](https://global.discourse-cdn.com/eveonline/original/3X/0/a/0a6e5ab8eee53552474e78544043e2e433212403.jpeg) If you don’t, try again after downtime. ---
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 26, 2018, 11:21am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/7 "2018-11-26T11:21:50Z")
After dt,I still haven’t received noting of GALAXY PACK. ---
**Author:** ![Rain\_DragonTree](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/rain_dragontree/32/108247_2.png) [@Rain\_DragonTree](https://forums.eveonline.com/u/Rain_DragonTree)\ **Post date:** [November 26, 2018, 11:37am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/8 "2018-11-26T11:37:24Z")
me too, i dont also receive any things of GALAXY PACK after dt ---
**Author:** ![Black\_Pedro](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/black_pedro/32/257285_2.png) [@Black\_Pedro](https://forums.eveonline.com/u/Black_Pedro)\ **Post date:** [November 26, 2018, 12:46pm UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/9 "2018-11-26T12:46:57Z")
> ---
**Author:** ![Simon\_Skasa](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/simon_skasa/32/108251_2.png) [@Simon\_Skasa](https://forums.eveonline.com/u/Simon_Skasa)\ **Post date:** [November 27, 2018, 1:31am UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/10 "2018-11-27T01:31:34Z")
Ω times were received，but the rest were still not received. ---
**Author:** ![Azah](https://sea1.discourse-cdn.com/eveonline/user_avatar/forums.eveonline.com/azah/32/168831_2.png) [@Azah](https://forums.eveonline.com/u/Azah)\ **Post date:** [November 27, 2018, 10:16pm UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/11 "2018-11-27T22:16:13Z")
Check redeem items ingame Alt + Y ---
**Author:** ![system](https://global.discourse-cdn.com/eveonline/original/3X/4/1/41ec4921cbaca7a6f9ea556e7cc20018461eae5e.png) [@system](https://forums.eveonline.com/u/system)\ **Post date:** [February 25, 2019, 10:16pm UTC](https://forums.eveonline.com/t/i-bought-galaxy-pack-but-i-dont-receive-it/122979/12 "2019-02-25T22:16:16Z")
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